• Video Pro X

  10 answers, most recent on 8/10/2025

  [Solved] Programme freezes
  Its me again. I am now trying another version of magix as my (brand new) pc will not run the other version I have windows 11 and am trying magix video delux. I have upgraded the ram to 32Gb Attached is a screen shot it just freezes and will not let
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  Hi @daniel-DIAZ2990, If you currently need Sound Forge to work, consider upgrading to SF-18 .The UI is basically the same as SF-11 and you will not have to learn new software and your SF-11 DX and VST plug-ins will work as well. You can also get the
• Movie Studio

  One answer, on 12/26/2025

  RE: update software
  @Sergio-Bile HI You can update for the Upgrade price,when you get to the page offering the different editions, select Perpetual license - Upgrade for the edition you require, click Buy now and complete the following pages. On completion you should
• SOUND FORGE

  14 answers, most recent on 8/29/2025

  RE: where is spectralayers pro??
  Yes checked thoroughly. All in the email are: Upgrade: SOUND FORGE Pro 18, iZotope RX 10 Elements, iZotope Ozone 11 Elements. Items listed as "Top features at a glance in their Exclusive Offer Upgrade are: Steinberg Spectralayers Pro 11,
• Music Maker

  4 answers, most recent on 10/1/2025

  RE: Missing download-links after upgrade paid purchase.
  @Per-Schei Hi . . . . Paid for the 2025 Music Maker Ultimate upgrade and received a copy of the invoice marked as paid. . .. the same has happened with a recent Sound Forge Audio Studio upgrade . . . . Your post raises several questions:- Do you
• Video Pro X

  10 answers, most recent on 12/5/2025

  RE: Video Pro X 11 Crashes Every 5 Minutes
  @CubeAce Thanks for the suggestion. If nothing else works, I'll try this. ...or maybe I'll just bite the bullet and upgrade 😅
• Off topic

  160 answers, most recent 5 hours ago

  RE: Magix support has not responded to support tickets for months
  Hi, I actually have an invoice from Magix which is marked Paid by PayPal. It was for the initial upgrade to MusicMaker Ultimate with Ultimate Add-ons. The invoice date was June 3rd. I do have an invoice number but no download links were
• Movie Studio

  12 answers, most recent on 5/1/2026

  RE: Have downloaded Magix video de luxe 2026
  @David-Cowan Hi Thanks for the clarification of which version you have now. What was the full name and version of the program you upgraded from? When you raised the ticket did you specifically state VDL 2026 Plus. John EB
• Other products

  6 answers, most recent on 12/5/2025

  RE: URGENT: Cannot upgrade/crossgrade from ACID Pro to Vegas Pro 23 Studio
  @Santana You need a Vegas serial number to upgrade to the new version of Vegas. Acid will not work. It's just a bonus software in the Vegas Suite package.
• Movie Studio

  12 answers, most recent on 5/1/2026

  RE: Have downloaded Magix video de luxe 2026
  @David-Cowan the problem occurred when I downloaded the latest X version If that is Video Pro X you need to be aware this is not an update to VdL 2026 but rather an upgrade to a much more complex program which will certainly not run properly on your
• Off topic

  8 answers, most recent on 10/14/2025

  RE: Software
  All of them, because I want to check what I will use in the future (and possible with an upgrade. ComputerID: Settings, info, PC name
• Movie Studio

  4 answers, most recent on 11/17/2025

  Blank error dialogue box appears during MS2022 reinstall
  I am getting a blank error message dialogue box from the Installation Manager whilst trying to reinstall MS2022 Platinum after upgrading to Windows 11. It just offers 3 options: Abort; Retry; Ignore, but has no other information whatsoever. The last
• Rescue Your Videotapes!

  One answer, on 11/24/2025

  dark picture, Magix Video Saver 2023 version.
  I recently upgraded to Magix Video Saver the 2023 version. Unfortunately ever since I upgraded my Magix the footage I capture from my video player is darker than I'd like it to be. Sometimes it's really bad and then I try and try again by cleaning
• Movie Edit Now

  8 answers, most recent on 2/11/2026

  RE: magix movie edit pro mx
  @ali-ahmad Hi Does that mean the activation has now succeeded? Do note: if you upgraded to Windows 11, any version, you may have issues with some features not working correctly. John EB
• Movie Studio

  3 answers, most recent on 12/5/2025

  Video Deluxe 2026 Keeps Hanging
  I was pestered constantly to upgrade my 'old' version of Video so I finally did the other day. Now I can't make videos - the new version hangs everytime I load clips. I can't roll back because I noticed the upgrade removed the old version. My PC
• Movie Studio

  7 answers, most recent on 9/11/2025

  Upgrade path from Movie Edit Pro Plus
  I just got a new computer. Not sure if I can migrate that software to the new computer or if I should look for an upgrade. Does anyone know if there is an upgrade discount? What software could be close to the above version or should I look for a new
• Movie Studio

  One answer, on 5/26/2026

  RE: Mixdown showing hardware acceleration deactivated in Movie Studio 2024
  @Pshybysz With driver version 59x, Nvidia depreciated certain NVENCODE API presets for GPU encoding that Movie Studio relied upon. You must either downgrade the GPU driver to version 58x or upgrade to the latest version of Movie Studio as the old
• SOUND FORGE

  8 answers, most recent on 2/28/2026

  RE: Sampler tool not working in SF 18
  I've just upgraded to Sound Forge Pro 18 and am encountering the same issue. The sampler tool is not working. No errors are generated, just nothing happens at all when trying to open the tool. I've also just opened a Magix support case.
• Video Pro X

  No answers, created on 7/2/2025

  VPX Upgrades
  Bear with what may turn out to be silly questions with obvious answers, but I have been unable to find the answers on the Magix web site! I have used Magix video software for many years and am currently using VPX 15 (I don't automatically upgrade to
• Photo & Graphic Designer

  7 answers, most recent on 5/6/2026

  RE: Cannot install my software on a new machine - no response to ticket
  So if I do not wish (for whatever reasons) to purchase an upgrade then I can no longer use the software I originally purchased? I am not wanting or expecting support I would just like to continue using the software I purchased and paid for or does
• Movie Studio

  5 answers, most recent on 7/8/2025

  RE: Upgrade or NOt ?
  @John-Dent @SP. But it might not be possible to install both version 2025 and 2026 on the same computer.  It isn't possible, at least with a previous "upgrade" program installed. I had MMS 2025 (an upgrade form a previous version) installed and the
• SOUND FORGE

  One answer, on 1/6/2026

  Temporary block access
  Hi.I was trying to upgrade to soundforge pro 18 and when I clicked the link to upgrade to proceed to payment I got this: "Unfortunately we had to temporarily block your access as a result of payment problems.To resolve the problem, please contact
• Movie Studio

  9 answers, most recent on 5/28/2026

  RE: Split video in to separete frames
  @badbob Hi, We cross-posted. I see. I strongly suggest that you upgrade to Video Deluxe 2026 Ultimate (current name for Movie Edit Pro) which has proDAD Mercalli to stabilize video clips. Save yourself a ton of work. Just make sure that your
• Music Maker

  4 answers, most recent on 12/23/2025

  [Solved] System requirements for 2026
  I recently purchased Music Maker 2026 and am trying to learn it, at least a little, on version 34.0.0.6, and it keeps freezing and crashing on my system. Now, I suspect that my homebuilt PC, which was state-of-the-art in 2024, is no longer