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I am still loading up the information, but i believe you have solved this Holmes. If there is anymore problems, I will reach out and I really appreciate your patience with me,

Off topic

162 answers, most recent 9 hours ago

RE: Magix support has not responded to support tickets for months

@pjleese The program in the Ultimate Edition is still the Premium version, in case this is your question. There is no separate Ultimate program version. But the Ultimate Edition comes with additional content. So please check your order confirmation

SOUND FORGE

29 answers, most recent on 9/16/2025

RE: SF 11 refuses to start, even full re install

After 2 months still couldn't solve this.Magix support is extremely disappointing. So, sorry to insist but I bought this program because I really need it and still not working.Did follow your every suggestion, nothing changed.Just to clarify SF

SOUND FORGE

15 answers, most recent on 5/8/2026

RE: Unable to Activate SF18 Pro after a reformat of my computer

@px41 Magix is massively downsizing. They have sold Sound Forge to Boris FX, which already released a new version Sound Forge 2026. Of course, Magix is technically still responsible that you can activate Sound Forge 18. But, you cannot do much

SOUND FORGE

6 answers, most recent on 12/9/2025

RE: reg custom fade scripts from old version not recognized by new reg

Yes, the old Sony Preset Manager 2.0 app still works with Direct X plugs and Fx Chains, (which can contain VST presets). Otherwise singular VST(.fxp) presets can be copied and pasted to another location directly.

SOUND FORGE

4 answers, most recent on 5/11/2026

RE: License for iZotope Plugins

Hi @fbc.dunn. the iZotope activation codes should be in the same email as the Sound Forge activation serial code. The iZ plug-ins need to be activated though iZotope. It you did not get any email from Magix, check your spam/junk folders. Otherwise,

Music Maker

10 answers, most recent on 3/22/2026

RE: I need to get a refund processed but Magix support keeps bouncing it

@peter1968 That was the case in the past when they still had good customer support. They had an insolvency in 2023, that's why they now have a new parent company. They are currently trimming everything that doesn't generate enough revenue

Video Pro X

12 answers, most recent on 11/16/2025

RE: Mapper

I have changed the VDL settings folders, but VDL still creates new folders in documents when VDL is started. It is wrong that I cannot have photos in documents that have nothing to do with VDL. Attaching a screenshot of the project settings folders.

Music Maker

3 answers, most recent on 4/3/2026

RE: Installation Gets Stuck

"Windows Resource Protection did not find any integrity violations." Still same issue after following these commands. I also updated my windows to see if that would change anything (It didnot). I used to have 2022 premium model that I have recently

Music Maker

7 answers, most recent on 10/20/2025

RE: MMM 2014 fresh reinstall from website

@Eleyan You can also check the folder C:\Users\*YourWindowsUsername*\Documents\Magix Downloads\Installationsmanager\ on your Windows 7 computer. Maybe it still has a backup copy of the Music Maker 2014 installer.

Rescue Your Videotapes!

20 answers, most recent on 11/23/2025

RE: Windows does not find drivers for the video grabber usb device

i did the uninstall with that app, it said there was 5 files no need anymore. anyway now in download it didnt ask me to put the usb device at anytime, and still same problem @emmrecs

Video Pro X

10 answers, most recent on 8/10/2025

RE: Programme freezes

@Billy-Green8845 I'm not sure it was necessary to create another thread about this problem! First, I note from your screenshot, that you actually have Video Pro X17, not Video deluxe 2026! However, ALL the questions which you have been previously

Other products

One answer, on 4/21/2026

RE: Do yoy have an upgrade to Magix MP3 Marker Deluxe 19? I have ver. 14

@elitarev I think the last update of MP3 Deluxe 19 was released around 2016(!). To my knowledge this software may not work stable on Windows 10/11 versions released after 2016. So even if you would be able to upgrade from 14 to 19, version 19 would

Movie Studio

One answer, on 2/27/2026

[Closed] MPEG4 codec

I have Magix Movie Edit Pro 14 and am confused as to which forum I should ask this question to..... MPEG4 will not add to timeline nor export. I purchased an activation code from Magix and it still won't work. Any suggestions please. Thank you

Movie Studio

32 answers, most recent on 4/2/2026

RE: Export quality from RTX Ti3060 far inferior to UHD770

@me_again @AAProds @johnebaker @vdl-user-v19 I'm not sure if my contribution is relevant or not as I'm still using MMS 2024 and VPX 14 but I'm not having any quality issues with hardware encoding at 4K or HD at any frame rate from 60 down to 25fps

ACID

8 answers, most recent on 12/15/2025

RE: Acid Pro 11 plante "update VST plugins"

@Strictly-East Try resetting the program settings. Hold CTRL and SHIFT, then start Acid while still holding both keys. A window will appear and ask you if you want to reset the program settings. Confirm that and maybe it will work again.

Audio Cleaning Lab

11 answers, most recent on 2/24/2026

RE: Need 2 files from Audio Cleaning Lab 10 cd distribution

@clement5 Can't the files be read because the CD is scratched? Or is just incompatible with your new computer? Sound Forge Pro 18 is not the latest version of Audio Cleaning Lab. Only the name is similar. Audio Cleaning Lab was a special version of

Movie Studio

5 answers, most recent on 7/31/2025

RE: How can I compare the various video products?

I don't mean to be rude Gid, but I know that. But I still I want to compare the differences between the Premium and Ultimate.

Other products

2 answers, most recent on 6/9/2026

program magix mp3 deluxe 19 won't open

program magix mp3 deluxe 19 won't open program - error message at the top states " magix mp3 deluxe 19 doesn't work anymore." I have uninstalled and reinstalled .... it still gives me the same error message. please help !!! i need this program for

Movie Studio

15 answers, most recent on 11/12/2025

RE: MPEG-4-Codec

Following your guide I did the registry on my old PC (Win10), but still no good. I installed it on my other Computer (Win11) and it works. All's well thanks to everybody who had assisted me. 😀

Music Maker

16 answers, most recent on 4/5/2026

RE: Unlimited loops

@Hanna-Auchynikava Loops Unlimited should still be available to you until April 2026. To my knowledge there is no 6-months-limit. Your coupon might not work because your subscription is still active until April. If this is the cause of the error,

Music Maker

16 answers, most recent on 1/12/2026

RE: Midi keyboard not playing live

@Alex-Kirkwood MIDI ports on the audio interface would only be needed if you own a MIDI device without USB connection. You wrote your MIDI keyboard is a USB device. This means the keyboard has its own internal MIDI interface. Do you still have

Rescue Your Videotapes!

20 answers, most recent on 11/23/2025

RE: Windows does not find drivers for the video grabber usb device

Hi, i tried the second way because i dont have an disc space. Anyway in the website nevest version is for windows 8.1 I still tried it with that but it only says that window didnt find the drivers. @johnebaker

ACID

16 answers, most recent on 4/27/2026

RE: ntdll.dll - ACID doesn’t start

@NappeR We just got the information from a moderator in another topic that Magix has thousands of open tickets they still need to answer. I don't think you'll get an answer from support in the near future. In the worst case scenario, you need to