• Video Pro X

  One answer, on 4/15/2026

  RE: [Closed] composite mode is completely stuck on Alpha
  @Mike-Erskine-Kellie Hi and welcome to the forum - albeit the wrong one. Vegas products are now owned by BorisFX and have their own forum here. I would suggest you register and post your question there This topic will be closed. John EBForum
• SOUND FORGE

  2 answers, most recent on 12/2/2025

  RE: Multiple Instances of Sound Forge 18 from VEGAS Pro 22
  @Shinichi-Kishimoto1124 Welcome to the Magix user to user forums, NOT Magix Support. So, please be aware there are NO Magix staff present here and you will not receive any sort of "official" response to your question, sorry. I would normally suggest
• Other products

  2 answers, most recent on 8/28/2025

  RE: URGENT Photo Manager Deluxe purchased - where are the Calendar folders
  @J-Sala Hi See this topic. . . . . Please help urgently . . . . To avoid delay in getting responses to your questions, the forum has a search facility, click your avatar image top right of the page to see the available options. In the case of the
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Frank-Pietrantoni9884 Hi, Where exactly should I post my inquiry? As you were told - on the Vegas forum. Again, scroll to the bottom of this page and click on VEGAS Forum. I do have a couple of comments about your questions as this could pertain to
• Music Maker

  10 answers, most recent on 3/22/2026

  RE: I need to get a refund processed but Magix support keeps bouncing it
  @peter1968 I suggest you contact infoservice@magix.net or shop@magix.net and if this doesn't help contact the parent company at offic​e​​​​​​@rmep.li or off​ice​​​​​​@rmep.com. I did send these email accounts a message with the question of how and
• Off topic

  5 answers, most recent on 2/22/2026

  RE: please do not send me the every day messages of offers anymore! Thanks
  @Peter-Corstiaans Welcome to the Magix user to user forums, so not any contact for Magix staff and no-one who posts here can directly answer your question, sorry. However, which Magix product(s) do you own? With this information we may be able to
• ACID

  7 answers, most recent on 12/10/2025

  RE: Melodyne 5 Editor
  @Paul-Young3484 You have posted to a thread which is more than three years old, albeit with a question that is somewhat relevant to the original post. However, for future reference, please do not resurrect such old threads but rather start a new
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Please read https://www.magix.info/us/support/?question=395974&title=what-should-i-do-if-error-code--14-appears-when-activating-the-program and follow the advice given there in order to resolve the problem. (It seems you are entering
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @david-simms Hi This topic is about Magix support not Music Maker, your post has been hidden. Please repost your question in the correct section of the forum, when you click New Post top of this page select in the Category option box Audio, Music
• Movie Studio

  11 answers, most recent on 3/13/2026

  RE: You have deactivated cookies. You must activate cookies in your brows
  @Stephen-Nichols8858 Hi and welcome to the forum - albeit the wrong one Vegas products, except for Magix Movie Studio 18 to 2025 versions, have their own forum, link is at the bottom of this page. I would suggest you post any future questions, about
• Movie Studio

  9 answers, most recent on 8/6/2025

  RE: The software will NOT complete loading and shuts down.
  @Ronnie-Stiltner Welcome to the Magix user to user forums. Unfortunately, your first post is to a thread which is about a very different question to the one you ask, hence it has been hidden. Please create a new thread with your question, thank you.
• Video Pro X

  One answer, on 5/8/2026

  RE: [Closed] Render do not work and it freeze in Vegas Pro 22 P3-
  @rolando-cosacov You'll need to ask your question on the new Vegas forum here: https://forum.borisfx.com/ FYI, it's not a good idea to post your details (such as your P3 number) in public forums. Others might use them to take over your product. I
• Movie Studio

  8 answers, most recent on 2/5/2026

  RE: Repeated glitch in burned disc
  @k9vet I will try to answer your questions later. I dealt with this issue by splitting the original movie in half and burning each half on separate discs. This would seem to strongly suggest your project was too big/long to fit on one disc, I
• Off topic

  3 answers, most recent on 10/31/2025

  RE: [Closed] Can't reinstall Vegas pro 22, No compatible products found on this PC
  First, you are on the wrong forum...go to http://VegasCreativeSoftware.info for Vegas relates questions. Second, it looks like you are trying to install the Deep Learning Models, not the main application. You have the wrong installer. You can find
• Other products

  One answer, on 3/22/2026

  RE: [Closed] Sony Vegas Pro 14.0 and Movie Studio Platinum 14.0
  @briley-e Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 to 2025 versions, have their own forum, link is at the bottom of this page. I would suggest you post any questions regarding Vegas Pro and
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  @DesertSweeper Hi . . . . the log files mention Topaz (which I have) just before the fatal . . . . This would suggest there may be an issue with Topaz and a recent Windows update to Microsoft Visual C++ which is known to cause some issues. I would
• Movie Studio

  One answer, on 7/15/2025

  RE: [Closed] Screen capturing/recording a TV screen
  @jak.willis . . . . I would like to screen record my TV screen/BD Recorder . . .My question is what capture software would you recommend I use for this? If the BD disk is not a commercial, DRM protected disk, then you should be able to copy the .mts
• Other products

  One answer, on 3/17/2026

  RE: MAGIX Photostory deluxe 2025
  @George-Duckett Welcome to the Magix user to user forums. What you have is a voucher code so please go here and follow the instructions to receive a serial key and the download link. JeffForum Moderator
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  When I posed my question to ChatGPT, it recommended 1) Steinberg Wavelab Pro, Adobe Audition, and Acon Digital Acoustica Premium .  For client work its important to me that its a robust application that's professional, popular (not going to go away)
• Movie Studio

  5 answers, most recent on 2/14/2026

  RE: [Closed] No My Products shown in my account
  @Chad-McCartney Since you have Movie Studio 13 or 14, please read this pinned post and follow its advice for any further questions you may have. Thank you. This thread will be closed. JeffForum Moderator
• Movie Studio

  One answer, on 1/14/2026

  RE: [Closed] Sucking, suck moive studio 13
  @Me-Bob Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 to 2025 versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there This topic will be
• Movie Studio

  7 answers, most recent on 2/10/2026

  RE: [Closed] Movie Studio 2023 Premium stiil crash !!!
  @Paul-Scott As @AAProds wrote, you should really have started a new thread with your question! Did the linked thread provide the answer for you? If not, please do start a new thread. Because this current one refers to an earlier version of Movie
• Movie Studio

  One answer, on 5/3/2026

  RE: [Closed] Time in seconds
  @Former user Hi and welcome to the forum - albeit the wrong one. Vegas products are now owned by BorisFX and have their own forum here. I would suggest you register and post your question there under Vegas Pro. BorisFX do not have a separate
• SOUND FORGE

  One answer, on 12/29/2025

  RE: 1618
  @Mr_Gosh Welcome to the Magix user to user forums. This Google Search page will answer your question about error 1618. Please follow its advice carefully! HTH JeffForum Moderator