Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@SP. @Leslie-Howarth Hi, The HUB is now working, at least for me. I raised a ticket recently, discussed the problem with the AI agent which finally said that it was forwarding it to a human. A week later, I followed up by replying to the email,

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

@James1812 Hi You need to get in touch with PayPal, it is they who are causing the issue. John EBForum Moderator

Audio Cleaning Lab

7 answers, most recent on 5/5/2026

RE: Dolby Noise Reduction system

@Brian-Weber Hi In ACL 2005, in the Mastering, MultiMax, compressor there is an option for emulating Dolby Noise Reduction the Cassette NR-B decoder HTH John EBForum Moderator

Video Pro X

5 answers, most recent on 12/12/2025

RE: designed title addition

Hi, For those types of flashy titles, I would use BluffTitler and start with one of the pertinent Bixpacks. John CB

Movie Edit Now

8 answers, most recent on 2/11/2026

RE: magix movie edit pro mx

Hi John, the only way i could get it to work was to carry out a ‘no loss’ mp4 file conversion and am quite happy with the results

Movie Studio

26 answers, most recent on 6/8/2026

RE: Message: Could not find a part of the program. Please install again.

Hi @johnebaker I upgraded to VPX17 trial, as just easier and you are right - it starts without the error message and works just fine. What is REALLY strange is that after I installed the trial, my Movie Studio 2025 is now working without the error...

Movie Studio

11 answers, most recent on 3/22/2026

RE: Cleaning a really poor quality video

@me_again Hi Andy These 'lines' could be hardware acceleration decoding created artefacts. Do they appear if you switch all the Device Options to use the CPU or UHD630 ? John EB.

Movie Studio

16 answers, most recent on 12/23/2025

RE: No video only sound

Hi My last eperience I try to open the AVI files with windows mediaplayer on a widows 10 computer, no problem everything OK. Odd

Other products

One answer, on 11/7/2025

RE: [Closed] My Xara 3D Maker 7 has stopped working and i cannot download it as the

@paulmusicam Hi Please do not duplicate post on the same issue. John EBForum Moderator

Video Pro X

25 answers, most recent on 2/11/2026

RE: Cannot start VPX17 by double-clicking on MVP file

Hi @johnebakerThanks for your contribution and for sharing my view.Have a nice weekend.Korntunnel

Photostory

13 answers, most recent on 4/18/2026

zoom in templates

Hi, I have updated to Photostory 2026 from 2023, But this new version does not have all the zoom in templates eg zoom in top, zoom in bottom, zoom in left etc. Can we download them anywhere?

Movie Studio

48 answers, most recent on 9/29/2025

RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium

@jak.willis Hi Jak See this topic regarding Smart Copy and how finicky it is. John EB Hi John, Yes, but I really don’t understand why it would say there are effects active when they’re not?

Photostory

17 answers, most recent Yesterday

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

@bdesha Hi . . . . Was it sufficient to have uninstalled Nvidia or do I need to reset it at 581.8 . . . . Uninstalling the App would not affect the driver that is already installed, try downloading 581.80 and install that. John EB

Movie Studio

22 answers, most recent on 8/13/2025

RE: Support and TICKETS

@PETER-SMITH1397 Hi. Try. infoservice@magix.net Ray.

Photostory

9 answers, most recent on 2/3/2026

RE: Magix Travel Maps - OpenStreetMap issue

Hi I'm having a similar problem with version 5.0.0.501. It's been a few months since it stopped working. I'm wondering when Magix will release an update?

Other products

30 answers, most recent on 1/16/2026

RE: Topo maps broken in latest TRAVEL MAPS update

@Theuns-Serfontein Hi Please do not post Google Meet codes or any personal/confidential information in the forum, which is open to the public. I would suggest you create a new Meet code, the link you posted here may be compromised and should not be

Video Pro X

9 answers, most recent on 12/10/2025

RE: I burn a disc , but it only burns 24 of 37 minutes each time. Unsure a

@johnebaker @emmrecs @AAProds Hi, I think that it's even worse. What I see in the log is: ...\OneDrive\Desktop\... so the Desktop is on OneDrive and the files are on the Desktop. Is this possible? @JIM-MAXIM Hi Jim, Could you please learn how to

Movie Studio

6 answers, most recent on 4/24/2026

RE: Movie effect settings ??

@idd-2016 Hi There is no indication of Master Effects, Brightness/contrast, Colour or Sharpness, have been applied to the movie, this only occurs for effects applied to objects on in the timeline. John EBForum Moderator

MAGIX

34 answers, most recent on 3/31/2026

RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.

@CubeAce Hi Ray, Yes! Jeff

Web Designer

8 answers, most recent on 4/4/2026

RE: I designed a website using Xara Web Designer Premium

@andrew-s3504 Hi In addition to @emmrecs comment re Xara, please do not resurrect old topics, this one is 5 yrs old, and the OP has not logged in since. John EBForum Moderator

Movie Studio

14 answers, most recent on 3/19/2026

RE: Separating Audio Tracks Video deluxe 2026 premium

@Tom-Essex Hi As you can see you have been given possible solutions for different scenarios for the audio. Which scenario matches the video file audio 'tracks' you are working with? John EB

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

Hi John @johnebaker My bad again. This is the correct burner/ I specially bought it because it says in the blurb that it will burn DL discs +R and -R.

Movie Studio

6 answers, most recent on 9/12/2025

RE: Replacing music - Video deluxe 2026 Premium

@ericlnz Hi Eric Good idea, done. Thank you. John EB