• ACID

  3 answers, most recent on 12/27/2025

  Music Studio Error 24
  I JUST PURCHASED and now it won't let me register. When I log in, it says already registered, but my pc will not get past the register and activate screen. I'm stuck in a loop and this makes me angry. HELP!!!
• Web Designer

  8 answers, most recent on 12/9/2025

  RE: [Closed] login not recognised
  @Latitude231 Welcome to the Magix user to user forums. Inevitable question: login to what? What, if any, error message do you see? Please quote its wording in full or show a screenshot of it. JeffForum Moderator
• Movie Studio

  2 answers, most recent on 9/10/2025

  RE: Error in module mx dec mf audio x64.dll
  Hola que tal, bueno yo le encontré una solución a este error, fue muy difícil pero al final se pudo, en el caso mío estoy usando el Magix Video Deluxe 2024 Premiun, tengo otras versiones y me pasaba lo mismo e hice con todos y me solucionó al menos
• Video Pro X

  12 answers, most recent on 10/25/2025

  RE: ProX will not write to DVD DL discs
  @rickduley the error log says that the disc is not empty or not writable. There is also often this error: ThumbnailCache::GetThumbnailFromFile: invalid filetype 208 J:\Movie Archive\Attenborough 99\Attenborough 99.MVP Maybe it has something to do
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  No luck, again is the registration utility that provides an error, not even SF
• Movie Studio

  11 answers, most recent on 3/13/2026

  RE: You have deactivated cookies. You must activate cookies in your brows
  I am running Win 11. I got the same error when trying to use Movie Studio 17.0 Platinum after a long period of not using it. Yes, this is an old program, but years ago it did what I wanted. Anyway, maybe my experience is similar for anyone
• Video Pro X

  2 answers, most recent on 4/18/2026

  RE: P2- / Fehlercode: -24
  @Marc-Goder, die P2-Seriennummer habe ich entfernt. Danke für den Hinweis.   @gkrawczyk, könntest du uns etwas mehr als nur eine Seriennummer und "error 24" mitteilen? Es ist leider keine Hilfe möglich mit so wenig Informationen. Die P2-Seriennummer
• SOUND FORGE

  16 answers, most recent on 3/18/2026

  RE: Registration issues with Sound Forge 11
  @randy-flemming, @martin-Dewsnap Hi There have been issues with logging in to the forum and software logins, over the weekend. At the time of posting this comment, the forum login appears to be fixed, however software logins, eg Magix Hub and Store
• Other products

  One answer, on 11/17/2025

  [Solved] Unable to install Independence library on PC (parallels) or Mac
  I originally bought independence when it was Yellow Tools and enjoyed using it. It's been many years but noticed I still have an active license on the Magix website and wanted to reinstall the software.I have downloaded and installed the application
• Movie Studio

  7 answers, most recent on 2/10/2026

  RE: [Closed] Movie Studio 2023 Premium stiil crash !!!
      Movie Studio keeps crashing CrashDump 20260209_202242_v22.0.3.167.dmp successfully written Error in module "ntdll.dll" (Load address: 0x00007FFEBF850000) to address 0x00007FFEBF87A9C0 (Exception 0xc0000005 "ACCESS_VIOLATION")  
• Movie Studio

  5 answers, most recent on 7/4/2025

  MXMPEG2 Error 0110: no media decoder found
  I am using Movie Studio 2023 Platinum and upgaded my PC to Windows 11. I did not have this issue on Windows 10, but I could have found a resolution and forgot. Today I tried to edit a MPG and it said I needed Quicktime. I loaded Quicktme and now get
• Video Pro X

  2 answers, most recent on 3/30/2026

  RE: [Closed] Vegas 23 VCRUNTIME140_1.dll - can't start
  @Komaryt Try this thread on the VEGAS forum https://www.vegascreativesoftware.info/us/forum/warning-ms-visual-c-14-50-v145-kill-vegas-download-the-fix--150332/ But be quick as the Vegas forum is moving in a few days to a new home. yeah :D I saw
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @AAProds Hi Al I currently don't have access to those files at the moment, my PC is offline for a few days. Will let you know as soon I can put something together for you. @jak.willis Hi Jak The full error message I believe
• Music Maker

  15 answers, most recent on 3/28/2026

  RE: Music Maker update 32.1.0.17
  @Dommer ServerError, kritisch: Error transferring https://api.maxix.com/codo/crest - server replied: Service Unavailable
• SOUND FORGE

  13 answers, most recent on 12/23/2025

  RE: Sound Forge Pro 18 - can't change bit depth to 32
  Microsoft Sound Mapper. I contacted Magix support a month ago using their support ticket form. I received an email saying some error occurred with the form and they asked me to resend all my information in an email (which I did). I haven't heard
• Audio Cleaning Lab

  2 answers, most recent on 11/30/2025

  cannot active audio cleaning lab
  Hello, I am trying to active audio cleaning lab version 22 on Windows 11 25h2, but the following error message An online connection could not be established. any help would be greatly appreciated. Thanks
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  @Steven-Wood Have you checked the Windows Reliability Monitor for error message descriptions like I suggested? Do they show some helpful details like in which DLLs the crash occurred? The error message above basically says that, that Music Studio
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  This appears to be a 'something broke' driver vs hardware issue rather than presets and licensing. Well, it's possible.Here's an excerpt from a corresponding videodeluxe.log file.This also reinforced my assumption that it might have something to do
• SOUND FORGE

  9 answers, most recent on 11/25/2025

  RE: Sound Forge
  @Andrew-Rizko An error message like "it's already registered" comes up, if you enter a different e-mail address than the one Sound Forge is registered to. Have you made sure you entered the correct e-mail address? That was it.
• Movie Studio

  3 answers, most recent on 12/18/2025

  [Solved] Can't activate video delux 2026
  I bought it some time ago, already submitted 4 tickets to support but they haven't replied to any in a month. I bought the Video deluxe 2026 Premium program. I installed it on my computer and tried to activate it with the given email and serial
• ACID

  6 answers, most recent on 8/8/2025

  Error Saving
  Just installed the latest version of ACID on a new PC. I have been a user for decades so I'm familiar. But among the weird things I'm noticing, I can't seem to save my projects. I have a combination of loops and live tracks and I can save the .acd
• Video Pro X

  2 answers, most recent on 8/31/2025

  [Closed] Vegas Pro 22 - WIX_DIR_COMMON_DOCUMENTS error
  I bought the license 24/8, downloaded the software. This error message "cannot access network location [WIX_DIR_COMMON_DOCUMENTS] VEGAS_VEGAS Pro 22.0\." appear after downloader downloaded the files. I have runthe .exe installation file as admin.
• Music Maker

  9 answers, most recent on 11/1/2025

  RE: Loads but wont run
  It gives no error message it does nothing more than what I said. The hour glass come on. Sits a whole blinks on and off the nothing. How can I talk to a real person on the phone    
• SOUND FORGE

  6 answers, most recent on 10/1/2025

  RE: Vinyl record and restore
  @Greg-Gordon You can upload screenshots with the arrow icon above the response text box. We likely need to see your project and export settings and of the full error message. Otherwise it's going to be a guessing game.