• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Hi, Did you download and install the file from your account? And, did you use the same email address as the one for your account with MAGIX when you tried to activate the program after installing it? John CB Yes. From my account. Same
• Music Maker

  16 answers, most recent on 4/5/2026

  RE: Unlimited loops
  @Hanna-Auchynikava These are user to user forums so not any contact for Magix Support, sorry. You need to email infoservice@magix.net with your query. But your included screenshot shows you purchased Loops Unlimited in April 2025 so I would expect
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @Barry-Wiseman Please remember these are user to user forums, not any contact for Magix staff so no-one who can help you is likely to see your post, sorry. Moderators are NOT Magix employees and we have no direct access to any staff member. Also,
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  @emmrecs Hi, I had started off a reply with my thoughts and disappointments on all of this but I'll just reply to your last post. The link to the "new'" forum is in the email that has a big button link to Join the Boris FX Community. It has my email
• Other products

  3 answers, most recent on 2/28/2026

  RE: MAGIX playR
  @dj_ost1n Welcome to the Magix user to user forums. As such, there are no Magix staff here to answer your questions, sorry. Instead, you will need to email infoservice@magix.net to ask them whether the information you request is
• Music Maker

  16 answers, most recent on 3/30/2026

  RE: Loops Unlimited
  I got billed for an annual subscription "renewal" that I never signed up for...I contacted support via email and requested a cancel but get no response...I never use the product, do not want the product and want a cancel and a refund...I tried
• Web Designer

  8 answers, most recent on 12/9/2025

  RE: [Closed] login not recognised
  Apologies for wasting everyone's time. I had an epiphany moment this morning and looked on Google Password Manager. This showed the actual email address I used at the time. In mitigation, I have changed ISP's since then. Anyway, all's working now
• Movie Studio

  195 answers, most recent on 2/12/2026

  RE: Any problems to expect if upgrading CPU/MB/ and operating system?
  @Gr8fuldan Your access to these forums has been approved but your first post here has been permanently hidden since you are asking for help with a problem with Samplitude Pro and this thread is about Movie Studio. Please do not hijack another user's
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  I purchased Sound Forge Pro 18 at Walmart Online. The voucher code does not work on Magix website. I've emailed twice with no response other than the ticket was generated. The website says 2-4 days for a response, but it's been over 10 days. I want
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi Good news, I received an email this morning (UK time) the issue has been replicated by Support and forwarded to Development. John EB Thank goodness for that, although its not affecting me in a huge way an acknowledgement is
• Movie Studio

  3 answers, most recent on 12/18/2025

  RE: Can't activate video delux 2026
  @FIA2008 Hi . . . . I bought it some time ago . . . . Can you be more precise regarding when you purchase the software and did you use the download link in the email to install? John EBForum Moderator
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 Hi The email address I gave @Gr8fuldan was, and AFAIK, still is not an AI bot, and was/is the customer service contact address, not Support. How long a response will take is an unknown at this time., with all the changes last
• Music Maker

  8 answers, most recent on 12/30/2025

  RE: Soundpool problem
  @Tony-Kovac Thank you for creating this thread but please do not, in future, post the same question THREE times!  Multi-posting of the same thing is likely to lead to you being banned from the forums! How, exactly, did you activate MM 2026? Since
• Photostory

  2 answers, most recent on 2/26/2026

  [Solved] PS 2026 Uprade freezing
  Recently upgraded from 2024 to 2026 version but when importing pics & vids the program is freezing and can only shut it down via task master I have searched help section for and am unable to follow the suggestion to access hidden AppData
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Hi, I doubt that you received such an email from Magix. I have never heard of Magix threatening anyone with legal action. They can simply disable your software by blocking the activation code. It is probably a scammer. I recently got
• Off topic

  4 answers, most recent on 10/29/2025

  RE: Tired of all the sales/upgrade emails from Magix
  @NotACat Welcome to the Magix forums. I think we understand your frustration but these are user to user forums; Magix staff rarely, if ever, visit here and so it is extremely unlikely that anyone who can effect any change to the sending out of
• Video Easy

  One answer, on 9/16/2025

  RE: Ultimate Deluxe Video Activation and License Number
  @lapierre Hi. This is a user to user forum. There are no representatives from the Magix company here to deal with your problem. Use the email address infoservice@magix.net. Also don't put nay personal details onto public forums such as your email
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  i haven't changed my email in seven years and I still have to re-sign in, re-register, reload the whole thing every single time I open it, usually after it crashes. 2019 took me far, but this is all but useless. I don't want to do ANYTHING online
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  Over 24 hours since my last email to the BOTs and no response. Having read the threads on this post I am not surprised. And I had such high hopes. I don't hold out any hope I am afraid. I have several responses from the BOT's saying "reply to this
• Off topic

  8 answers, most recent on 3/20/2026

  RE: Scam Emails
  @jamesglynn Hi Your comment has been hidden as it does not relate to this thread which is about scam emails. This is considered as hijacking of a topic and is not good forum etiquette. Please create a new topic in the Audio, Audio Cleaning lab
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi To report a bug use the Support option at the top of this page, scroll down to the bottom of the page and select Send email then follow through the dialogs. I have sent a report along with a link to this topic and an image of
• SOUND FORGE

  2 answers, most recent on 12/2/2025

  RE: Multiple Instances of Sound Forge 18 from VEGAS Pro 22
  @Shinichi-Kishimoto1124 Welcome to the Magix user to user forums, NOT Magix Support. So, please be aware there are NO Magix staff present here and you will not receive any sort of "official" response to your question, sorry. I would normally suggest
• ACID

  3 answers, most recent on 1/1/2026

  RE: Missing ExpressFX Reverb DLL in ACID Pro 8.0.12 on Windows 11 Home
  Thanks for your reply Jeff. Apologies for the parallel post. My previous post appeared to be a dead end, so I decided to try a different tack to get the specific file I need. As for support, I did 'reply to the reply' as prompted by the AI bot, but
• Off topic

  5 answers, most recent on 2/22/2026

  RE: please do not send me the every day messages of offers anymore! Thanks
  @Peter-Corstiaans Hi There are three sources to modify: If you are gettting them by email, login to your Account at magix.com, icon top right of the home page, using the email address and password VDL is registered with.Under Info service uncheck