• ACID

  7 answers, most recent on 4/1/2026

  RE: remotely support me sort out acid 11 issues
  Thanks SandyRaw. I appreciate you taking the time to let me know that potentially amazing news! I'll look out for the update! Mike i agree acid's workflow is so user friendly and ideal for the live application im currently using it for. I don't have
• Off topic

  162 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  For what it's worth, this is what I suspect is going on: In a comment above, Tom stated that there are support staff - but that staff might have been just Tom. It is possible that for software development and updates he might have been contracting
• Movie Studio

  12 answers, most recent on 9/15/2025

  RE: Does MovieEditPro Premium support LUT?
  Hi Jeff, You are right! It would seem your purchase of MEP 2021 must have been only a comparatively short time before the release of MEP 2022; hence your "free" upgrade. During 1year update service I made a few updates. One of them moved me from
• Samplitude

  2 answers, most recent on 5/19/2026

  ORDER xxxxxx ORDER xxxx 8-11-2014 I'm trying to install.
  CUSTOMER ORDER  removed by Moderator  ORDER  removed by Moderator 8-11-2014 I'm trying to install on my win 10 computer - i paid but keep getting errors on some effects and online features even though i am connected to my internet.please advise or
• Music Maker

  9 answers, most recent on 7/3/2025

  RE: Music Maker Premium 2024 Gives two errors when trying to load Projects
  I've got this same problem. So annoying. I've tried opening it in administrator mode and still have the same issue. It has only started since I did the update.
• Video Pro X

  No answers, created on 2/3/2026

  VPX17 S/W Update 23.0.1.316 Loaded With Bugs~!
  Magix auto-update for Video Pro x17 from functional version 23.0.1.269 to version 23.0.1.316 resulted in me uninstalling the software and reinstalling my original purchase version 23.0.1.269. Reasons: 1) Startup dialog box no longer shows working
• Music Maker

  36 answers, most recent on 12/17/2025

  RE: Need help fixing magix..am losing hope
  @Bart-0251 Ntdll is part of Windows. A crash there is usually a driver problem. Windows 11 is currently so broken (thanks to the way Microsoft now develops software mainly with AI), that a recent update may cause this problem. This would explain why
• Music Maker

  15 answers, most recent on 4/7/2026

  RE: installation failed
  @gimigitara Maybe your Windows is missing some runtimes or it's damaged. You can try the following to repair it: open cmd.exe as administrator (it's best to enter cmd in the Windows search and then right-click the search result to start as
• Movie Studio

  9 answers, most recent on 8/5/2025

  RE: MS 2025 New Update + Neat Video Update
  @CubeAce Hi Ray . . . . Anyone got any expansion on what is meant by the ac3 surround sound export support actually entails . . . The issue fixed is a decoding (import) issue, IIRC, and I stand to be corrected on this, there was an issue with Dolby
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  Thanks for the posts everyone 🙂 I followed the link as provided by @PATIENT-X and a response was received from the BorisFX support team within an hour and provided another email address for Magix. I sent the email off and the response this time was
• Movie Studio

  9 answers, most recent on 8/5/2025

  RE: MS 2025 New Update + Neat Video Update
  @me_again @johnebaker @emmrecs I'm still on version 23.0.1.192 and no indication of any update. My registration date was:28/04/2024 for the suite version.  
• Movie Studio

  9 answers, most recent on 8/5/2025

  RE: MS 2025 New Update + Neat Video Update
  @me_again Hi Andy, Thanks from me also. Interesting that update patches are still being released for what are now "old" products, i.e., not the current release versions. Jeff
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  @DesertSweeper Hi . . . . the log files mention Topaz (which I have) just before the fatal . . . . This would suggest there may be an issue with Topaz and a recent Windows update to Microsoft Visual C++ which is known to cause some issues. I would
• Photostory

  One answer, on 9/11/2025

  Photo files
  I now use an iphone 15 photos and they have an extension ".HEIC." HEIC does not seem to work in Photostory. It loads into photostory but doesn't open the files. Is there an update to Photostory or another fix for this?
• SOUND FORGE

  5 answers, most recent on 10/7/2025

  RE: Missing DLL for Sound Forge Pro installer
  @craig-l Maybe there is a problem with your Windows installation. Try the following: To do this, open cmd.exe as administrator (it's best to enter cmd in the Windows search and then right-click the search result to start as administrator), type
• Movie Studio

  13 answers, most recent on 9/8/2025

  RE: Nvidia RTX 5080 Graphics Card | But MEP 2026 suddenly stopped using it
  @Apollo89x Hi. Can you update your signature to all your current hardware and windows version please? Ray. I've done that.This fault/bug with Movie Studio is still persisting though... :/
• Movie Studio

  7 answers, most recent on 9/4/2025

  RE: Video playback stutters
  Thank you so much! It's not stuttering anymore, I changed the files into H.264. Now i want to know how i export videos in 3840 x 2160... I think i need to update VDL because the option isn't there. How can i do that?
• SOUND FORGE

  18 answers, most recent on 11/9/2025

  RE: Support Is Non-Existant
  @Mark_Stevenson Something to try: when you've received the initial automated email, but, after a few days (a maximum of about 3 or 4) nothing further, reply to it (ensuring the needed ticket number is clearly shown) and request an update. JeffForum
• Movie Studio

  2 answers, most recent on 5/23/2026

  RE: Crystal Ball Gazing
  @bjtap Hi, 3) Will Magix update their quite old training videos for VDL and ProX? I've made a lot of tutorials, some of which are under Tutorials in this forum, all are on my YouTube channel, including some newer ones. Is there anything in
• Music Maker

  6 answers, most recent on 8/4/2025

  RE: Help
  @EDWIN-RIVERA You can find all registered serial numbers in your customer account at Magix.com. Simply log in with your e-mail and password and then look under 'My Products'. Last month Magix updated their customer support system to a newer one.
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  @Steven-Wood Some additional things you could try: Open cmd.exe as administrator (it's best to enter cmd in the Windows search and then right-click the search result to start as administrator), type DISM.exe /Online /Cleanup-image /Restorehealth
• SOUND FORGE

  8 answers, most recent on 1/26/2026

  RE: Non functioning Sound Forge / no response from support
  @Rod-Devonshire You can update the ticket by simply answering the e-mail you received, just make sure the ticket number in the subject stays unchanged. We had some news regarding the development of the support problems, see here:
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @johnebaker Unfortunately that isn’t the problem. There are no purchase confirmation emails, as it looks like the transaction never completed on the Magix website’s end. It doesn’t show the purchase anywhere in my Magix account area, yet the PayPal
• Other products

  2 answers, most recent on 3/16/2026

  RE: Magix Photo Manager hangs up
  @Edward-Grant Hi We need more information:- Which version of Photo Manager (PM) are you using? Was PM working before the error message popped up, or is this a new install? If the program was working, what changed on the computer, eg Windows