Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Jesse-Boyland2330 Hi Error code -24 means the serial number has already been registered to another email address. Are you using the same email address you used to purchase the software? John EBForum Moderator I changed my e mail address as it

Rescue Your Videotapes!

4 answers, most recent on 9/23/2025

Video easy Video Saver 8

I have windows 11 64 bit. Im trying to save some VHS videos from my panasonic video. im not getting any image nor sound.In device manage i can see error code 39ChatGPT is saying there's problem with some files. I've reinstalled the program like 3

Music Maker

7 answers, most recent on 10/20/2025

RE: MMM 2014 fresh reinstall from website

MMM 2021 is incredibly unstable - it shuts down when I try to use a carbon 49 keyboard. When I start a session I can use and hear the keyboard, then when I choose record midi on a track, the other music plays but keyboard goes silent, then shortly

Video Pro X

4 answers, most recent on 8/15/2025

RE: Reset programme settings to default. How to reinstall after restart.

@George-Monaghan Hi In order to help you with the export issue we need more information and clarification: The full error message and codes given by VPX 16 Did the reset fix the export issue? If so then reloading the backup copy made on reset is

Music Maker

7 answers, most recent on 3/29/2026

RE: Loops unlimited will not load

It is really frustrating when we're paying for a subscription like Loops Unlimited and we are basically out of options to make our music. The worst part is the company rarely posts anything including real-time status updates on social media or on

Movie Studio

2 answers, most recent on 7/7/2025

[Closed] movie studio 13 cant continue installation get stuck at registration

hey guysi have asked in vegas site and they pointed to come here and ask.in the site i have seen my product studio movie platinum 13 is allready registered.i am now installing it in a new comp and try to install but get stuck in the registration

SOUND FORGE

8 answers, most recent on 1/20/2026

RE: Sound Forge 365 activating and registering

Hi, I have purchased the Vegas program and now cannot even open the program. First, a window pops up asking me to "Activate and Register immediately online". Once I click on that, another window pops up with the message: "This serial number has

Movie Edit Now

8 answers, most recent on 2/11/2026

RE: magix movie edit pro mx

@ali-ahmad Hi . . . . magix pro 17 plus . . . try to update online for the one time activation function but comes up already registered-error code-24 . . . . Do you mean Movie Edit Pro 17 released in 2010, or Movie Edit Pro 2017? Was the software

Movie Studio

7 answers, most recent on 2/10/2026

RE: [Closed] Movie Studio 2023 Premium stiil crash !!!

@Paul-Scott Paul, it would have been better to start a new thread as your crashing probably isn't related to the first post. Anyway, a search for "ntdll.ll" in the forum search revealed

Music Maker

9 answers, most recent on 12/29/2025

RE: Music Maker Loops Unlimited Subscription

@David-M-Turner the answer was requestors from OneDrive kept popping up and asking me to keep or delete files which made Music Maker freeze every single time OneDrive is rather notorious for causing this type of error! The general advice for users

Audio Cleaning Lab

One answer, on 7/25/2025

RE: Is there an upgrade to Audio & Music Lab Premium?

@jdloudon Sound Forge Audio Cleaning Lab 4 is the latest version. They just changed the name from Audio and Music Lab. I think you should be able to get an upgrade to it. By now, it's also pretty old, it's from 2021 and development has stopped and

Off topic

5 answers, most recent on 6/3/2026

RE: Is it worth continuing to invest in Magix Software

Hi so in order to solve the infamous "Could not find part of the program" error I installed the VPX17 trial thanks to a tip from @johnbaker which solved the issue. SO I will invest in Magix for a while longer as learning Resolve, for me, is just a

Photostory

17 answers, most recent Yesterday

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

Hi John, I followed the full procedure for fixing Windows system file issues and encountered the long pause at 63.2% during the RestoreHealth run. Windows reported that "details are in the CBS log file". Unfortunately, the final outcome was still

Photostory

2 answers, most recent on 4/8/2026

RE: Difficulty finding a tutorial to animate pictures in slideshow

Thank you for responding, John. Sorry for delay -- I was under the gun to complete the slideshow for a Celebration of Life and I figured it out trial and error. I am used to working with Premiere Pro and have done special effects for many years.

Video Pro X

29 answers, most recent on 9/13/2025

RE: Kodak C330 audio

Doesn't appear to be any problems with the audio but the HEVC MP4 export from Magix has flickering and double exposure. The HEVC MKV export from HandBrake plays without any errors before rotating in Magix. Other than the rotation, the only changes

Movie Studio

20 answers, most recent on 10/9/2025

RE: Video files not loading

Hi John, I had played with the loading again and got another error message; slightly different number. I attach a copy. I confirm that the files are all from the same source; my camera. Kind regards, Vincent OBrien

SOUND FORGE

15 answers, most recent on 3/29/2026

RE: Error Message -24

@Matth Hello Matth, It's unfortunate that you haven't been able to resolve your issue (yet). As a moderator, I see that you changed your name from Matthew-Hopcropt to Matth on August 26, 2025. Did you also happen to change your email address?You

SOUND FORGE

8 answers, most recent on 7/1/2025

RE: Error while writing noise sample file! - Audio Cleaning Lab 4

hello all, in my cleaning lab 4, when i go to save my project to MPEG 2 or MPEG 4 i get this ....error while writing noise sample file. any ideas as to why? i got no help from magix service only that my titles were too long!! thanks for any help...

Movie Studio

26 answers, most recent on 6/8/2026

RE: Message: Could not find a part of the program. Please install again.

@DesertSweeper Hi . . . . ran VPX 16 again and this time it offered an update which I installed and then it opened without the error . . . . What are the version numbers of: VPX 16 after the update The Intel UHD 770 iGPU driver The RTX 2080ti

SOUND FORGE

6 answers, most recent on 8/5/2025

RE: Having Problems With Sound Forge 17 Crashing Or Otherwise Not Working?

@GregoryP-Lewis I found a Reddit post where the writer solved the AppHangB1 crash by plugging their HDMI monitor cable into the GPU ports instead of the motherboard ports. Are you using aPC or a

Video Pro X

9 answers, most recent on 12/10/2025

RE: I burn a disc , but it only burns 24 of 37 minutes each time. Unsure a

@JIM-MAXIM In addition to what @AAProds (Al) has suggested, I see from the image of the error report that the problem images are saved to your OneDrive. Use of any cloud storage service whilst editing, exporting etc., of video and/or image files is

Web Designer

8 answers, most recent on 12/9/2025

RE: [Closed] login not recognised

This is the essence of my problem. I have emails from Magix confirming my email address and original order in 2021 but that email is not recognised by the system. I have tried all other email address I have and checked for typos and to no avail. I

Movie Studio

4 answers, most recent on 11/7/2025

RE: issue when entering the licence number for a free demo

Thanks for your answer, John. Unfortunately only digit is allowed. . A copy\paste with alphanumeric is impossible. the error message is in French but the reason is clear. I opened a ticket at the support dept 6 days ago but I got no

SOUND FORGE

One answer, on 7/1/2025

Sound Forge Audio Studio 17 won't reinstall on my Windows 11 computer

Recently had to reset my computer which deleted all apps. Now trying to reinstall the program. Error msg says: Voucher code invalid or already used. The code is valid and I don't understand the part about it being already used. Need help.