• Photostory

  3 answers, most recent on 6/8/2026

  RE: [Solved] can't find activation code
  Visit www.magix.com and click the persona icon on the top right to get to the Service Center. Login with the email address you used using the product years ago and you'll find it then in the "My products" section.
• Music Maker

  4 answers, most recent on 5/27/2026

  [Solved] Unable to Access Loops Despite Having a Yearly Subscription
  I had a monthly subscription for unlimited loops for years, but a few months ago I purchased Music Maker 2026 Premium, which comes with unlimited loops for a year. I downloaded the 2026 version (I had been using the 2024 version), and entered the
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: [Solved] Unable to Activate SF18 Pro after a reformat of my computer
  I wanted to thank everyone for their contributions as I received a response from BorisFX support after reaching out earlier, who through internal chanels helped correct the issue with Magix. My email account was re-established correctly and am now
• Movie Studio

  5 answers, most recent on 5/19/2026

  [Solved] That old chestnut - Quicktime
  Greetings, For years now, I've been using Quicktime Alternative 1.8.1 mainly because I occasionally use MPEG Streamclip which requires it and MS2025 works with it. During a bout of certifiable stupidity I uninstalled Qalternative. "Oops" I thought,
• Movie Studio

  6 answers, most recent on 2/7/2026

  RE: [Solved] Background app from Magix
  @me_again Hi Andy, A long time ago, MEP used the Firebird SQL Server (FABS) to connect to the database created using PhotoManager and MP3 Deluxe, I believe. If you added files to the database and categorized anything, they would show up in MEP under
• Video Pro X

  2 answers, most recent on 3/13/2026

  [Solved] Intel Arc PRO B60 GPU causing white flickering exporting 4K video
  Hi community and Magix,   I recently up graded and built and new computer.   Processor - Intel(R) Core(TM) Ultra 9 285K (3.70 GHz) Installed RAM           - 128 GB (127 GB usable) System type - 64-bit operating system, x64-based
• Video Pro X

  2 answers, most recent on 12/27/2025

  RE: [Solved] Can not install additional components - extra content.
  @artur83 Hi You cannot install the Extra contents because they already installed, see your second image. For 3rd Party add- ons, the email with your order confirmation and serial number may contain links to download and install, or under the Effects
• Photostory

  2 answers, most recent on 2/26/2026

  [Solved] PS 2026 Uprade freezing
  Recently upgraded from 2024 to 2026 version but when importing pics & vids the program is freezing and can only shut it down via task master I have searched help section for and am unable to follow the suggestion to access hidden AppData
• ACID

  7 answers, most recent on 4/25/2026

  RE: [Solved] Purchased a New Waves Plugin now no Waves Plugins Work in Acid 11
  Finally figured out the problem. After installing and uninstalling several legacy versions, it turned out version 13 of the Waves plugins included the vst 3s and the others didn't for some reason. Everything is working as usual finally! Stinkin
• SOUND FORGE

  3 answers, most recent on 1/20/2026

  [Solved] Clicks and pops playing audio and audio exported in Sound Forge 17
  Hello Im using SF17 importing mp3 (the audio is clean of clicks and gaps). When I play imported audio, I hear clicks, skips, and interruptions aleatories in the sound. If I export the audio it contains cliks and skips. I use a Fireface 800 128
• Music Maker

  2 answers, most recent on 12/20/2025

  RE: [Solved] Soundpools
  @dpizza To my knowledge there were only two Soundpools added since late May. Bar Piano and Fuzz & Feels. The reason is that Magix got sold to a new investor. They reduced staff massively, shut down online services and sold off program like
• Movie Studio

  7 answers, most recent on 9/29/2025

  RE: [Solved] in Movie studio 2025, how can I combine audio tracks from wmv
  So I found out where the ungroup option was. I had to go to the tool bar and click edit and it was there. It also showed the shortcut was "Shift+G". Initially, I was right clicking and searching through the options and it no where on those
• Video Pro X

  4 answers, most recent on 5/28/2026

  [Solved] Video Pro X17 stuck at "Initializing movie"
  Hello, I have a problem with Video Pro X17. I live in France so my windows 11 is in french, however I installed Video Pro X17 in  "International English" (Do not know if this makes a difference). If I modify the windows layout, in my case I just
• ACID

  13 answers, most recent on 2/20/2026

  [Solved] Acid Music Studio 11 Fails to run.
  Just got Music Studio 11 ( Version 11.0.7 build 18 64 bit ) , and it ran the first time. No problem. When I have went back to it, it fails to load and from the loading screen I can see its failing at:- Loading
• Music Maker

  4 answers, most recent on 12/23/2025

  [Solved] System requirements for 2026
  I recently purchased Music Maker 2026 and am trying to learn it, at least a little, on version 34.0.0.6, and it keeps freezing and crashing on my system. Now, I suspect that my homebuilt PC, which was state-of-the-art in 2024, is no longer
• ACID

  7 answers, most recent on 4/25/2026

  [Solved] Purchased a New Waves Plugin now no Waves Plugins Work in Acid 11
  Longtime user of Acid Pro 11 here. My Waves plugins like J37 Tape, Api-2500, Puigtec, etc. plugins were all working great up until today when I just purchased 1 new Waves Plugin (today), updated my other ones on Waves Central and now none of the
• Music Maker

  2 answers, most recent on 4/18/2026

  RE: [Solved] Upgrade Music Maker 2025 to 2026
  @Tristan-Weijermars I think the last time you had a free choice to select Soundpools and virtual instruments was Music Maker 2021? For years it is now only a preselection, as you correctly assumed. It's likely the same stuff you already got with
• SOUND FORGE

  8 answers, most recent on 1/20/2026

  [Solved] Sound Forge 365 activating and registering
  Last week I purchased the listed program and incorrectly entered the wrong email address. Support staff was able to rectify that challenge and I received an email with the details on downloading the program with serial number, etc. However, after I
• Movie Studio

  12 answers, most recent on 11/15/2025

  [Solved] Speech to text
  I've had Sony Vegas then Magic Movie Studio for many years. I have just upgraded to the 2026 Premium to get speech to text. However: I follow all the instructions, and all I get when I click on "Start analysis" is "No language found". Have tried
• SOUND FORGE

  4 answers, most recent on 7/14/2025

  [Solved] Sound Forge 17 and issues with Microsoft Sound Mapper
  Sound forge 17 causes my laptop to lose Microsoft Sound Mapper and I lose sound on everything. I can restart the laptop, and it will recover and start working again but as soon as start Sound forge it knocks it out again. I am currently running
• ACID

  13 answers, most recent on 2/20/2026

  RE: [Solved] Acid Music Studio 11 Fails to run.
  @stuart-cassie Some other idea. These steps are for Acid Pro 10, not maybe they work also for Acid Music Studio 11. This will prevent Acid from doing a VST scan at startup. If you can start the program, you can open the VST Manager and remove a
• Other products

  One answer, on 11/17/2025

  [Solved] Unable to install Independence library on PC (parallels) or Mac
  I originally bought independence when it was Yellow Tools and enjoyed using it. It's been many years but noticed I still have an active license on the Magix website and wanted to reinstall the software.I have downloaded and installed the application
• Movie Studio

  12 answers, most recent on 11/15/2025

  RE: [Solved] Speech to text
  @JRH Hi, You'd think they'd include a few free minutes with the download to get you started and tell you you need to buy more and provide a link. I don't understand. All 3 versions of VDL2026 have TTS characters and STT time included. The minimum is
• SOUND FORGE

  4 answers, most recent on 8/12/2025

  [Solved] Glitches
  I used Sound Forge 12 (Sony) for years on an I7 with 24GB of RAM, and it worked flawlessly. Since Windows 10 is being kicked to the curb by Microsoft, and my PC was not capable of running Windows 11, I bit the bullet and bought a Geekom mini PC with