• Photostory

  One answer, on 4/23/2026

  RE: Loss of orientation in Slideshow Maker 2
  @Peter-Widt Hi The issue you are having would suggest the images are from a mobile phone and were taken in different orientations, ie some are vertical (portrait) and others horizontal (landscape), or if from 2 different devices, one of is a mobile
• Movie Studio

  16 answers, most recent on 12/23/2025

  RE: No video only sound
  @johnebaker Thanks for the explanation John. I now consider myself an expert on the subject 🤭 It's a good job I'm not a fan of laptops; even my phone annoys me. AndyW
• Movie Studio

  89 answers, most recent on 5/5/2025

  RE: Upon importing my photos, they turn to black and white or all black
  @Iris-Willis Hi. If there have been any operating system updates to your husbands phone it is conceivable the phone has been updated to use the latest codec. Apple continuously does this. It does not want it's users to use other operating system
• Sequoia

  20 answers, most recent on 3/17/2025

  RE: Sequoia 17 Customer Service
  I would like to buy but no phone number to aks a question before I purchase. Can anyone here tell me a phone number to call Magix to ask a questions before I buy. I will not buy unless I speak to a rep,
• Sequoia

  20 answers, most recent on 3/17/2025

  RE: Sequoia 17 Customer Service
  Is there ANY phone number to contact Magix?
• SOUND FORGE

  6 answers, most recent on 3/14/2026

  RE: Missing dll file
  Sound Forge (9.0e and CD Architect neither one will send a Activation code!! the Serial #s are registered to me from new. I have been trying for m6 plus months and none suggested instructions work. Please advise and dont just blow me off,. Cheers
• Movie Studio

  89 answers, most recent on 5/5/2025

  RE: Upon importing my photos, they turn to black and white or all black
  @Can-Dive Apple 13 mini - yep, I bought him it 😁👍 I don't know if Adobe uses different formats for different phones. He says his phone is up to date, I don't think the OP said whether their's is. PS, I sort of remember changing the extension made a
• Movie Studio

  89 answers, most recent on 5/5/2025

  RE: Upon importing my photos, they turn to black and white or all black
  Hi CubeAce. Yes it is an HEIC file from a new iPhone, however my husband's phone also had HEIC files and I never had any issues with that previously. EDIT: in fact this one particular photo was taken on my husband's phone.....never had issues before
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  Yes, John EB, lazy typing, sorry - the previously mentioned Movie Edit Pro 2013 is my older version bought in 2014 from Magix - when you could actually speak to a helpful German on the 'phone to question and order! Happy Days.
• Movie Studio

  89 answers, most recent on 5/5/2025

  RE: Upon importing my photos, they turn to black and white or all black
  @me_again Hi Andy. I honestly don't know, Even those companies that still have a phone line, talk to a real person, help line often don't seem capable of helping. Just this week my wife had her car blocked in by a well known companies van. She could
• Music Maker

  9 answers, most recent on 11/1/2025

  RE: Loads but wont run
  It gives no error message it does nothing more than what I said. The hour glass come on. Sits a whole blinks on and off the nothing. How can I talk to a real person on the phone    
• Video Pro X

  7 answers, most recent on 8/21/2025

  Import boosted video from Pixel-phone gives error
  I am not able to import a so-call 'boosted' video from my Pixel-10 phone. I am using Magix-pro 16. It is boosted by Google-Photos to 8K , 30fps, 170175 kbps . It gives error "MXMPEG2 Error 0110: no media decoder found". Please help I am running
• Music Maker

  3 answers, most recent on 1/17/2026

  RE: NO DOWNLOAD MUSIC MAKER 2025 PREMIUM
  I've tried absolutely everything: changing DNS, sharing the network from my phone, running the drive as administrator, and setting Windows 8 compatibility. and of course I turned off the firewall. I even tried transferring files from my previous
• Movie Studio

  20 answers, most recent on 1/13/2025

  RE: Exporting to mp4 desyncs the sound...
  I'm with Ray (@CubeAce) on this. I've had some horrendous "out of syncness" with some early 80s phone footage of the Kids running around like blue-a**ed flies. Other clips from the same era / phone edit easily and cleanly. Not only phone footage, I
• SOUND FORGE

  7 answers, most recent on 1/5/2025

  RE: Preventing or correcting Sound Forge AS 17 90* rotation of mp4 file
  @murrayatuptown Hi . . . .  unwanted random rotation of phone mp4 videos . . . This is occurring directly in SF17. I would like to figure out why . . . . An operator error/workflow quirk? . . . This is a common issue caused by the operator
• Movie Studio

  20 answers, most recent on 1/13/2025

  [Solved] Exporting to mp4 desyncs the sound...
  When the edited video plays in movie studio 2023 platinum the sound is perfect. After I export to mp4 and it plays in windows media player, the sound is behind by several seconds. This just started. It worked fine last time. The video import is a
• SOUND FORGE

  7 answers, most recent on 1/5/2025

  RE: Preventing or correcting Sound Forge AS 17 90* rotation of mp4 file
  Thank you. Glad, and not, simultaneously, that there is a reason. I was using phones on a gimbal stabilizer with external mics, which affected clearance space, compounding the balancing act challenge. I was definitely guilty there, of having the
• SOUND FORGE

  3 answers, most recent on 3/16/2025

  RE: Spring Sale Upgrade for Sound Forge Pro Suite v16.1
  tried the incognito thing and got the same results. Is there a phone number where I can call sales and do this the old fashion way?
• Movie Studio

  4 answers, most recent on 6/28/2025

  RE: placing clips on timeline by date
  thank you for all your answers ! Yes, I have DJI drone and gimbal but gimbal and one phone didn't adjust to the different time zone 😬so I had to select manually on the timeline anyway...but it was worth it...👍🍷
• Movie Studio

  89 answers, most recent on 5/5/2025

  RE: Upon importing my photos, they turn to black and white or all black
  @Gid @CubeAce I tested the two photos in Vegas 19 and it works. As @Gid has suggested, untick enable legacy AVC decoding. That might sort you out. PS. Even tho VP opens these files from my phone & the iPhone they're a bit slow going so I
• SOUND FORGE

  8 answers, most recent on 1/26/2026

  RE: Non functioning Sound Forge / no response from support
  Why are Magix so hopeless at responding to tickets ? I raised a ticket yesterday, which I know they will just ignore. They aren't contactable by phone. I can't even update my ticket with further details, as I cannot find it anywhere on their support
• Movie Studio

  52 answers, most recent on 3/8/2025

  RE: Update
  @Reyfox Sorry don't know yet. I'm a few days away from the home 'pooter so doing this from my phone. Hateful! AndyW
• Movie Studio

  35 answers, most recent on 11/12/2024

  RE: What Apple format: Apple ProRes or HEVC codecs can Movie Studio run?
  @Gid Yup my iPhone files will at times send my Magix into a weird, spastic save bar when I save a project. I hate to have to rely on anything Apple as I was around when the Macintosh made graphic design a whole lot better, but everything was too
• Movie Studio

  9 answers, most recent on 10/10/2024

  [Solved] YouTube Shorts Help
  Hi everyone, I was curious if there was some way to make YouTube shorts with Magix! I don't know how to set the resolution to what ever the phone screen is, or aspect ratio. Anyone got any hot tips? Thanks in advance!