• ACID

  8 answers, most recent on 12/15/2025

  Acid Pro 11 plante "update VST plugins"
  No response from support, unable to work since last week I haven't used Acid Pro 11 for several weeks. It was working perfectly before, but now it crashes when I start it up..I've tried everything: uninstalling/reinstalling Acid,
• SOUND FORGE

  8 answers, most recent on 12/15/2025

  RE: [Solved] sound forge 17 wont open
  @Sarah-Lochridge Thanks! This line here makes me think that the Magix Low Latency audio driver (which is an old, rebranded version of the ASIO4ALL driver) is crashing. Faulting module name: mgxasio4_x64.dll If you want to uninstall Magix Low Latency
• Movie Studio

  5 answers, most recent on 9/3/2025

  RE: [Solved] Question: How to add new font to Magix Movie Studio 2025 in Windows?
  @tony-r Hi I have had the similar issue with a different TrueType (TTF) font Assuming you installed the font for All users, if not do so, reboot your computer with a full restart - Windows icon, Power icon, Restart this should rebuild the icon
• Photostory

  3 answers, most recent on 5/16/2024

  RE: [Solved] Decorations in Photostory Easy v2
  @bstoker Which was the "earlier" version you had? Have you checked whether there is an option to download any additional features etc., under any of the menu headings, often the Help menu? JeffForum Moderator
• Photostory

  3 answers, most recent on 5/16/2024

  [Solved] Decorations in Photostory Easy v2
  I just downloaded Photostory Easy v2. I only see three available "decorations" that can be added, but in my earlier version of the program, there were many more. How do I get the other decorations?
• SOUND FORGE

  7 answers, most recent on 3/5/2025

  RE: [Solved] Channel Converter Presets not recognized after Windows 10 reinstall
  @GiorgioV Ok, you might be able to manually add them to the registry. For example, create a new channel converter preset under the same sfp file name you used in the past and save it. This should create a new preset entry in the registry that points
• Music Maker

  One answer, on 8/5/2025

  Instruments
  I upgraded from the MMM2023 version to the MMM2026 and lost my purchased instruments. Shouldn't they still be there w new version or do I have to purchase again?
• Photostory

  6 answers, most recent on 8/24/2025

  RE: [Solved] "Sound Optimization", disappearing transitions, transition/music issue
  @Robert-Madison Hi With respect to the 'Sound optimization' message need more information in order to help you: Photostory version, your previous topic referred to Photostory Deluxe 2021  Computer specification, see this topic for what is
• Movie Studio

  8 answers, most recent on 7/15/2025

  RE: Movie Studio --> TO --> Video Delux
  Replaced my computer and so downloaded MovieStudio2023 for a reinstall. I see a number of current product names but cannot find the upgrade pathway to a newer version of the video editor that is a newer version of what I have. Names are all
• Rescue Your Videotapes!

  2 answers, most recent on 1/24/2025

  [Solved] MPEG2 issue
  I have bought the Video Easy Rescue Your Video Taper Version 8.0 sw.5.0.3.113 some time ago but never installed it until today, so I registered it and the registration was confirmed successful. When installing the dongle I was asked to activate the
• Music Maker

  2 answers, most recent on 6/24/2025

  Music Maker 2026?
  Has anybody heard about version 2026? I remember that new version was in most cases released about this time of the year.
• Movie Studio

  One answer, on 1/17/2026

  [Closed] Getting a new authorization code for Vegas 12 for a new computer
  My old computer went toast, so moving my Sony Vegas over to the new computer: Ive followed all the steps, downloaded the latest version of Vegas 12 from the MAGIX web page, using my working serial number, installed the 3.5 version of .NET. Found my
• Samplitude

  One answer, on 10/8/2024

  RE: [Solved] vst from music maker
  @Tomasz-Szwej Are you using the same customer account for Music Maker and Samplitude? Are the Vita instruments acquired from the Music Maker in-app-store? Are you using a new version of Samplitude? Then it should be possible to load the instruments
• Video Pro X

  9 answers, most recent on 1/22/2026

  RE: Access violation error n NTDLL,dll
  @rob1200 HI . . . . RTX version is 591.59 . . . . As there is no mention of a fix for the issues encountered with the 591.44 driver issue I would suggest you roll back to driver version 581.80. Are the UHD 770 drivers up to date, the latest version
• Music Maker

  15 answers, most recent on 4/7/2026

  RE: installation failed
  @gimigitara That's because you registered the Free Edition of Music Maker 2023 and 2024 (version 31 and 32). They don't have serial numbers. Only Premium and Plus Editions have serial numbers. You can download the latest version of Music Maker 2024
• ACID

  7 answers, most recent on 4/1/2026

  RE: remotely support me sort out acid 11 issues
  @Paul-Sampson Magix will no longer update Acid. You need to wait until Boris FX releases the new version and then buy it. They will offer a discount for owners of previous versions. It's important that you register a new customer account there with
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  WIll we also get a fix for older versions? I use Video Deluxe Premium 2024 and didn't got any fix.
• Movie Studio

  2 answers, most recent on 10/28/2025

  RE: error manager installer
  @Mikhail-Novoselov Welcome to the Magix user to user forums. First, can you explain where you downloaded the trial version of VdL 22 Plus from? The latest release is VdL 2026, version 25, and I know of nowhere where one may legitimately still
• Movie Studio

  4 answers, most recent on 1/14/2026

  magix video delux 2014
  I have the Magix Video Deluxe 2014 Plus version, but now I want the 2026 version. Can I upgrade to Video Deluxe 2026 Plus? Or do I have to purchase a new Video Deluxe 2026 Plus? Magix Video Deluxe 2014 still has the P2 serial number,and Video Deluxe
• Movie Studio

  2 answers, most recent on 10/7/2025

  RE: License Expired
  @Tom-Scharosch Welcome to the Magix user to user forums, so there are no Magix staff here, only fellow-users! Why not download and install the Trial of Video Deluxe 2026, since it is the most recent upgrade to your version of Movie Studio. You will
• ACID

  One answer, on 6/8/2026

  RE: Error -2147163964 Acid Pro 11
  @Paul-Morjanoff This is often a problem with Microsoft .NET or the Microsoft Visual C++ Redistributables. To install Microsoft .NET 3.5 Runtimes or earlier versions click on the Windows Start button and type Turn Windows Features on and off. While
• Movie Studio

  One answer, on 10/25/2025

  [Closed] I can not activate my old platinium movie studio 12
  Dear sir, I can not activate my old platinium movie studio version 12 which is old , but I need to work on that to build 3d video ( side by side )in order to watching 3d films by power dvd 16 I had which I could build in my pleasure time in. But I
• Movie Studio

  22 answers, most recent on 1/7/2026

  RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu
  @johnebaker Hi John. The headphone jack being used may be motherboard dependant. I have all inputs and outputs connected all the time on my machine and I am not suffering audio not being recorded but, then again I'm not using the latest version of
• SOUND FORGE

  8 answers, most recent on 3/9/2026

  RE: Trying to justify buying Sound Forge 17 Pro
  @David-Warburton You could try and reinstall the latest V14 of Visual C++ Redistributables: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-supported-redistributable-version (X86 & X64) This helped