• Off topic

  8 answers, most recent on 3/20/2026

  RE: Scam Emails
  @jamesglynn Hi Your comment has been hidden as it does not relate to this thread which is about scam emails. This is considered as hijacking of a topic and is not good forum etiquette. Please create a new topic in the Audio, Audio Cleaning lab
• Other products

  One answer, on 10/18/2024

  Email
  My subscription to your email went overdue because my card changed and I seem to have been cut off but I need this email address for work is there any way to set it back up again. i can be reached at *****,, i have had this email for more than 10
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi To report a bug use the Support option at the top of this page, scroll down to the bottom of the page and select Send email then follow through the dialogs. I have sent a report along with a link to this topic and an image of
• SOUND FORGE

  3 answers, most recent on 5/18/2025

  RE: Sound Forge Pro Ver 15.0
  @Reginaldo-Guiardi Hi Contact Magix by email to inforservice@magix.net. John EBForum Moderator
• ACID

  3 answers, most recent on 1/1/2026

  RE: Missing ExpressFX Reverb DLL in ACID Pro 8.0.12 on Windows 11 Home
  Thanks for your reply Jeff. Apologies for the parallel post. My previous post appeared to be a dead end, so I decided to try a different tack to get the specific file I need. As for support, I did 'reply to the reply' as prompted by the AI bot, but
• SOUND FORGE

  2 answers, most recent on 12/2/2025

  RE: Multiple Instances of Sound Forge 18 from VEGAS Pro 22
  @Shinichi-Kishimoto1124 Welcome to the Magix user to user forums, NOT Magix Support. So, please be aware there are NO Magix staff present here and you will not receive any sort of "official" response to your question, sorry. I would normally suggest
• Off topic

  5 answers, most recent on 2/22/2026

  RE: please do not send me the every day messages of offers anymore! Thanks
  @Peter-Corstiaans Hi There are three sources to modify: If you are gettting them by email, login to your Account at magix.com, icon top right of the home page, using the email address and password VDL is registered with.Under Info service uncheck
• SOUND FORGE

  16 answers, most recent on 2/23/2025

  RE: Sound Forge Pro 18 REFUSES TO INSTAL!
  You can try emailing Magix customer service at: infoservice@magix.net
• Other products

  One answer, on 4/3/2026

  [Closed] Serial Number Registered By Another User
  Hey so I'm just trying to activate Sony Vegas Pro 21. I just reinstalled Windows. Normally when I try to login it lets me deactivate one of my PC's so I can activate this one. But I've never seen this error before. I'm using the same Serial number
• Music Maker

  One answer, on 8/29/2025

  RE: Serienummer / productcode / activeringscode / licentiecode
  @Jeroen-Engel Als u de Music Maker nieuw hebt gekocht, vindt u het serienummer in de orderbevestigingsmail.   If you purchased Music Maker new, the serial number is included in the order confirmation email.
• Audio Cleaning Lab

  3 answers, most recent on 1/15/2025

  RE: reinstallation acl 2016
  @Arie-Besemer HI Login to your account at magix.com - account login icon is top right of the home page - using the email address and password used to register the program, even if you do not have the email address the login will still work. Under My
• Music Maker

  10 answers, most recent on 3/22/2026

  RE: I need to get a refund processed but Magix support keeps bouncing it
  @peter1968 I suggest you contact infoservice@magix.net or shop@magix.net and if this doesn't help contact the parent company at offic​e​​​​​​@rmep.li or off​ice​​​​​​@rmep.com. I did send these email accounts a message with the question of how and
• Off topic

  5 answers, most recent on 10/28/2025

  RE: Education Purchase - Still waiting!@!#
  Yes (twice), I've even tried again. I've opened a support ticket, emailed the US Shop, and verification at least 3 times. No Response, however, they accepted my payment and I have no licenses for the products I purchased. What's going on here? Very
• Video Easy

  One answer, on 8/28/2025

  Error 24
  After downloading the software this afternoon I cannot get passed ERROR 24 this is driving me mad saying that my brand new to me software as been used by another email account HELP What should I do ?
• Movie Studio

  14 answers, most recent on 11/15/2025

  Error Messages when trying to open MAGIX Video deluxe 2026 Prem
  I upgraded to this program the first week of September. after a week, I suddenly started getting this message and cannot use the program anymore, I have uninstalled, re-installed, and get small abort messages when trying to re-install. I would like
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  @daniel-DIAZ2990 Hi In addition to the Internet settings @SP. gave you, there is a second Internet setting(s) which require turning on for some older software: . . . . I'm shocked that there's no support at all (at least here I did got some
• Movie Studio

  7 answers, most recent on 12/3/2025

  RE: Legacy Movie Edit Pro installer crashes in Download screen
  did anyone ever have any luck with this? I have the same problem, support just emailed back saying that support is not available for the product...Is there a direct download link aviaalble that i can use to install it and then use my existing cd key
• SOUND FORGE

  6 answers, most recent on 5/3/2025

  RE: Personal email address in ENGINEER meta data field !
  My Windows install is fresh, only a month old. No old versions to remove/dirty the current SF install. On the fresh file in SF, before I save it, the meta data panel shows my email in the engineer field. So its there somewhere in the software.
• SOUND FORGE

  3 answers, most recent on 1/1/2026

  sound forge 9
  Hello, I just purchased a new computer with Windows 11. I've tried over and over to install the program using the disc and the download from the Magix site. After installation, the program wants the serial number and then a long authentication code.
• Movie Studio

  One answer, on 2/2/2024

  RE: [Solved] I've lost my magix products download page when I sign in
  @Lisa-Sargent These are user to user forums so not a contact for any Magix staff, sorry. You need to email infoservice@magix.net and ask for their help in resolving the problem. Do ensure you give as much detail as you can in your email in order to
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  Error Code 24. Just bought and installed.
  Hi. When I enter the serial no that i received from you, it takes a couple of seconds, and then I receive this. The serial no in my email is P3-58871xxxxx-xxxxx-xxxxx-xxxxx. Can I get a new serial no? Best
• Movie Studio

  3 answers, most recent on 12/18/2025

  [Solved] Can't activate video delux 2026
  I bought it some time ago, already submitted 4 tickets to support but they haven't replied to any in a month. I bought the Video deluxe 2026 Premium program. I installed it on my computer and tried to activate it with the given email and serial
• Music Maker

  3 answers, most recent on 12/4/2023

  RE: [Solved] Problem with activation code after buying upgrade with another email.
  @Former user Welcome to the Magix user to user forums. Registration of purchased Magix software is automatically linked to the email used to purchase it. Hence, the error message because you are using the "wrong" email address, your own rather than
• SOUND FORGE

  3 answers, most recent on 5/16/2025

  RE: Loss of customer - you ruined Sound Forge!
  @Jonathan-Gatarz Send email to: infoservice@magix.net and report this behavior. Complaining on the forum is a waste of time.