• Off topic

  163 answers, most recent 11 hours ago

  RE: Magix support has not responded to support tickets for months
  As I have been trying to cancel a Soundforge subscription without any joy whatsover, I have now removed all Magix products from my PC and have instructed the bank to block magix. I would advise everyone to shun Magix until they can operate in a
• Movie Studio

  6 answers, most recent on 3/28/2026

  RE: How to export MP3s & MP4 with 320kbs audio bitrate??
  @Apollo89x Kein User weiss wohin es mit dem Produkt Magix VDL oder VIDEO PRO X hin geht. Diese Nacht hat man den Wechsel von Magix Vegas zu Boris FX gesehen. Die offizielle Ankündigung blieb bis jetzt aus. Ich kann mir gut vorstellen, dass VDL und
• Movie Studio

  6 answers, most recent on 4/25/2025

  [Solved] Portrait oriented footage stretched.
  Can anyone help me with this issue and suggest a solution? I recently bought the Osmo Pocket 3 video camera, and I'm encountering a problem when importing portrait-oriented footage into Magix Movie Studio. The footage appears stretched horizontally,
• SOUND FORGE

  2 answers, most recent on 11/11/2023

  RE: [Solved] SOUND FORGE Audio Studio 16 Compatibility with Microsoft Surface Pro
  Hi @prasannad, If the Surface Pro has the Win 10 or 11 OS and a soundcard (integrated or otherwise), SF should work w/o issue, though I do not have a Surface Pro  to try.For a definitive answer, email Magix customer service; infoservice@magix.net
• Video Pro X

  One answer, on 6/5/2026

  RE: Email change
  Until you can get Magix support to change the email address to which your product is registered you need to activate it with your old email address to which it is registered. It doesn't matter that you don't use the address any more. My
• ACID

  3 answers, most recent on 11/11/2023

  RE: [Solved] acid pro 10 samples default location on hard drive after installation
  @j-s C:\Users\Public\Documents\MAGIX\Common\Loop Collections
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  RE: Order send and paid, no response
  @Christiaan-Deliaert Hi Assuming you ordered direct from Magix, check your email spam folder, the confirmation emails often end up there for some reason. Did you email infoservice@magix.net or sales@magix.net ? Whichever you used try the other
• Video Pro X

  One answer, on 3/23/2026

  RE: [Closed] Downloading Video Pro 23
  https://www.magix.info/us/forum/vegas-support-forums-here--1294808/
• Movie Studio

  9 answers, most recent on 6/17/2024

  RE: [Solved] Upgrade problem
  @Steven-Burns   Hi, this is a user forum not Magix support, someone will give you the relevant details if you still want a refund but.. Movie Studio Ultimate is Movie Studio 25 Suite but with added 'extras' & it is is only £89 here for the
• Video Pro X

  4 answers, most recent on 5/23/2024

  RE: [Solved] Purchased Magix Store audio (ogg) files not found
  @now37 Hi, The Store checks back with Magix to see if you have purchased the song. When you first load VPX, it takes a while to connect. You can see this by starting VPX with a new project and going immediately to the Audio tab. It won't be
• SOUND FORGE

  18 answers, most recent on 3/20/2024

  RE: [Solved] Sound Forge blurry with 4K (3840 x 2160 150% scale)
  @Endre-Nagy These are user to user forums so it is very unlikely that any of the developers will see your post, sorry. I would suggest you send your comments to infoservice@magix.net and request they be forwarded to the development team. JeffForum
• Other products

  4 answers, most recent on 1/15/2024

  RE: [Solved] CD Architect 5.2
  @Charles-Sitz Can you redownload the installer from your customer account Magix.com? In case you don't have an account, login with your old Sony login credentials.
• ACID

  One answer, on 5/28/2026

  RE: Serial number
  @ronie-d Welcome to the Magix user to user forums, so not any contact for Magix staff.. ACID Pro is now produced by BorisFX so is no longer a Magix product. Where did you buy the software? The seller should have provided you with either a serial key
• Movie Studio

  12 answers, most recent on 5/1/2026

  RE: Have downloaded Magix video de luxe 2026
  @David-Cowan Hi . . . . Magix Video plus 2026 . . . . There is no such program of that name, do you mean Magix Movie Edit Pro Plus 2016 which is obsolete and thus not receiving any updates or support. 'Movie Edit Pro' has been rebranded twice, the
• SOUND FORGE

  3 answers, most recent on 1/6/2024

  RE: [Solved] Offline download
  @David-Hawkins4916 You can just backup all installers yourself after you downloaded them. The files are saved in the folder C:\Users\YourUserName\Documents\MAGIX Downloads\Installationsmanager
• Off topic

  163 answers, most recent 11 hours ago

  RE: Magix support has not responded to support tickets for months
  @SP. I tried to contact them through support form on the site, as well as on mail infoservice@magix.net. Finally I got a reply from them this morning from sales@magix.net. Hopefully the issue will be resolved soon
• Movie Studio

  12 answers, most recent on 12/22/2025

  RE: SPLIT WHILE PLAYING WITH LETTER T
  Regrett to have bought magix 2026 - i had magix 2023 and had the option of cutting on the fly or on the go - hope there's a refund from magix 😭😭😭
• Other products

  One answer, on 2/10/2026

  RE: recherche d'un produit
  @Thierry-Canfin Bienvenue sur le forum Magix, un espace d'entraide entre utilisateurs. Ce forum n'est pas un moyen de contacter l'équipe Magix. Veuillez envoyer un e-mail à infoservice@magix.net en précisant tous les détails de votre commande
• SOUND FORGE

  6 answers, most recent on 3/24/2024

  RE: [Solved] VST plugin as real time effect
  Welcome to the Magix Sound Forge users community @Carl-Curry.Put the room emulator plug-in last in a plug-in chain. It would be easier to use the timeline chainer mode instead of the (temporary) "Apply plug-in chain" in FX Plug-ins.
• Video Pro X

  15 answers, most recent on 2/23/2026

  RE: What is the difference between Magix Vegas Pro and Magix Video Editing
  For Magix Vegas Pro same procedure however login https://www.vegascreativesoftware.com There's no need to do this as your Magix account should under 'My products" show all your products, both Magix and Vegas. At least mine does and I've just checked.
• Video Pro X

  One answer, on 4/19/2026

  RE: Activation confirmations
  @John-Metzger4037 Welcome to the Magix user to user forums, so not a contact for any Magix staff, sorry. To check the details of your account go here, log in using whichever email address is relevant, and check under My products what is listed. If
• Off topic

  One answer, on 9/26/2025

  RE: Stop Magix adverts
  @Christian-HUGUES4392 Bonjour. Désinstaller Magix Cloud Import, également appelé Magix Update ou Magix Connect. John EBModérateur du forum Hi Uninstall Magix Cloud Import, also known as Magix Update or Magix Connect. John EBForum Moderator
• Music Maker

  12 answers, most recent on 1/30/2024

  RE: [Solved] unable to start program as it insists I have already registered and wi
  Support thought it was due to an old copy of Music Maker on my system, so I carefully removed all traces of MAGIX. Then I installed from a new link they sent me and all worked OK.
• Samplitude

  3 answers, most recent on 11/16/2023

  RE: [Solved] iLok Activation code
  @biuro2 We are all users like you. I suggest you contact customer support at proservice@magix.net.