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I am struggling hard to love the program. So far all I get is error messages or features that don't work how I'd like. It's coming across not so much like a program with bugs as a collection of bugs with added programming to hold them loosely

Photostory

11 answers, most recent on 1/7/2024

RE: [Solved] SOS!!!!

@teresa-l Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please

Movie Studio

2 answers, most recent on 12/11/2024

RE: Error Code: No Valid Bouncing Range

@Sang-Oh, @AAProds Hi . . . . . Error Code: No Valid Bouncing Range . . . . The error message would suggest you are using Vegas Pro or Vegas Movie Studio 17 or earlier, in which case you have posted in the wrong forum. At the bottom of this page

Audio Cleaning Lab

14 answers, most recent on 4/25/2024

RE: Audio Cleaning Lab 4 - Changing Default VST's

@browj2 Hi John, thanks for confirming the default issue. Sorry you had to go through so many ini files without coming up with a solution. I will definitely log a Support ticket with Magix. Regarding the jumpy playback in SpectraLayers, I can

Video Easy

One answer, on 4/17/2024

Error activating Magix Video Easy it keeping asking for serial number

Hi there, I needed to reinstall Magix video easy on a computer, we have the correct serial number, first time it asks for the serial number and after validation it's says ''the program has been successfully activated'' but this does not save the

Music Maker

12 answers, most recent on 11/29/2024

RE: Music Maker PREM2024 Crashes trying to load "Welcome To Music Maker"

@The_Banando I would guess it's a crash because of the graphics acceleration. If resetting the program settings don't help I recommend you check your Windows system. To do this, open cmd.exe as administrator (it's best to enter cmd in the Windows

Movie Studio

84 answers, most recent on 8/5/2024

RE: Linking "videos" or "projects" question

@Eric-Elliott BTW, Put down the manual, learn by trial & error, a lot of this really is simple. what you have been told & shown in all your posts & comments is maybe only 15-20 things. & 5-10 of those things is all you need to edit

Movie Studio

18 answers, most recent on 11/30/2024

RE: MPEG-4 codec problem

@JeromeJ-McIntosh Hi From the error message it looks like you are using One-Drive as your main Documents storage area. Movie Studio creates temporary and auto backup files which are written to the Magix folder in your Documents folder, however it

Photostory

30 answers, most recent on 2/25/2025

RE: How To Add Audio To Photostory Deluxe 2021 Slideshow

Thanks. Purely through trial and error I was able to import a musical track. Are you familiar with Photostory Easy? That is my only other experience with a slideshow builder. It was phenomenal and did everything I want to do. But it is no longer

SOUND FORGE

77 answers, most recent on 2/4/2026

RE: SFPro continually crashes - versions 14-18

Extra Information File: C:\Users\Steve Marshall\AppData\Local\MAGIX\SOUND FORGE Pro\18\dx_grovel_x64.log File: C:\Users\Steve Marshall\AppData\Local\MAGIX\SOUND FORGE Pro\18\vst_grovel.log Problem Description

ACID

12 answers, most recent on 9/7/2024

RE: ACID 11 Quits responding.

@Jared-Emery You can try to reset the program settings. Hold CTRL and SHIFT and double click on the program icon to start Acid. Keep holding CTRL and SHIFT until a small window appears that will ask you if you want to reset the settings. Maybe your

Audio Cleaning Lab

25 answers, most recent on 11/4/2025

RE: Open GL driver error

OK folks i do appreciate your help and i'm sorry to keep posting things about my issues because the magix software still works OK despite the open gl error messages i get when i launch the program but I'm attaching the read out from a open gl

Movie Studio

11 answers, most recent on 6/22/2024

RE: Cannot install to a different drive than "C"

@Zoltan-Puskas Hi . . . . I have limited space on my C drive . . . . Is this a laptop and is the second drive internal? As @emmrecs has commented, the program can be installed on an alternative drive, however: The second drive should be an internal

MAGIX

No answers, created on 3/26/2025

[Closed] Patch for Music Maker | version 33.1.1.19

Hi all, Today we have released a program update that brings Music Maker a lot further in terms of functionality and user interface, and also contains some bug fixes. Please find below the official patch notes: Changes in patch 33.1.1.19 compared to

Music Maker

20 answers, most recent on 1/28/2026

Music Maker update 33.1.1.19

Hi all, Today we have released a program update that brings Music Maker a lot further in terms of functionality and user interface, and also contains some bug fixes. Please find below the official patch notes: Changes in patch 33.1.1.19 compared to

ACID

9 answers, most recent on 11/25/2024

RE: Install Error -2147163964

@xka1 Hi Please do not hijack another users post, it is considered poor forum etiquette. Your comment has been hidden as it is not relevant or related to the issue discussed in this topic. Start a new comment, button is at the top of the page, and

Movie Studio

7 answers, most recent on 11/25/2024

RE: Text outside of the frame

@BOB-SALDANA Hi Please do not hijack another users post, it is considered poor forum etiquette. Your comment has been hidden as it is not relevant to the OPs issue. Start a new comment, button is at the top of the page. We need more information

Photo & Graphic Designer

One answer, on 6/9/2024

RE: Changed Computer hardware & win os from windows 10 to 11 & now

@Magoo Welcome to the Magix user to user forums and apologies that you have, so far, received no replies to your post. It would seem there is some sort of error in the installation of PGD 17 on your new computer, an error which also apparently

Video Pro X

22 answers, most recent on 5/10/2025

RE: [Closed] Crash Log does not open

@CubeAce, I took a look at the event viewer and learned more about the bug I found than why I can't open the Crash Log. @johnebaker, I tried your two suggestions but I still could not open the Crash Log from within the popup window. The problem with

Audio Cleaning Lab

3 answers, most recent on 4/23/2025

RE: Cleaning Lab 4 does not play audio files when "Play" button is clicked

I've used Cleaning Lab 4 and previous versions for years without issue. I installed a new copy on my new computer and it seems to perform normally (loading audio files, etc.) up to a point, but will not play the file and the program seems to freeze

Movie Studio

52 answers, most recent on 3/8/2025

RE: Update

@me_again HI Andy . . . . if it was an issue with my account then Al, John Cb and yourself would have the same corruption. . . . By your account I mean the PC Windows account/profile/login - it has several names - that you use. I had a corrupt

Music Maker

13 answers, most recent on 1/9/2024

[Solved] Purchased soundloops not accessible via offline computer

PROBLEM Music Maker v25. The soundloops our NGO have licensed are not accessible via Music Maker. "Please sign into the store to use any soundpools you have purchased." LIMITATIONS The computer with Music Maker cannot be connected directly to the

Movie Studio

2 answers, most recent on 7/1/2024

RE: error in module vcruntime 140.dll

@Anastasios-Skaramagkas Hi . . . . error in module vcruntime 140.dll . . . . This error can be caused by several issues, however try the following: See this tutorial for how to run a system check, do only steps 4 - 11. If that does not fix the

SOUND FORGE

8 answers, most recent on 2/25/2026

Sound Forge Audio Studio works incorrect with VST3 plugins

I updated my Sound Forge Audio Studio 14 to version 17 yesterday. I did this because version 14 was not working correctly with 45 out of 170 of my VST3 plugins. For example:- Melda Dynamic EQ: the processed file is 40 ms longer than the original;-