• Video Pro X

  22 answers, most recent on 5/10/2025

  RE: [Closed] Crash Log does not open
  @CubeAce, I took a look at the event viewer and learned more about the bug I found than why I can't open the Crash Log. @johnebaker, I tried your two suggestions but I still could not open the Crash Log from within the popup window. The problem with
• Video Pro X

  12 answers, most recent on 10/8/2023

  RE: splash screen block error message
  @CubeAce @Ralph_S  It's important that once a drive is allocated a drive letter that it is never changed.  Ray, of course you can change drive letters, just like you can rearrange your folders eg move a project folder to a different drive. You just
• Movie Studio

  7 answers, most recent on 11/10/2024

  RE: Program will not run.
  @George-Moore Hi George Thanks for the specs. . . . . GeForce GTX 650 . . . . Assuming there is no typo, ie you do not mean a GTX 1650, then this could be the cause of the problem. The GTX 650 is not supported by Movie Studio, however the program
• Movie Studio

  12 answers, most recent on 4/23/2025

  [Solved] Error after installation when opening program
  Magix Movie Studio 2023 Suite Just purchased on 12/22/2022 When program opens I get the following error: Error in module "OpenCL.dll" (Load address: 0x00007FFEC0A90000) to address 0x00007FFEC0A92F56 (Exception 0xc0000005
• Samplitude

  10 answers, most recent on 10/10/2023

  Export Error - Won’t Save New File
  I just ordered the Samplitude Pro X8 Suite. I have been using the Samplitude 20 program for some years now. To save the file working on, you have to export the file. With the new Samplitude program I can’t get it to export correctly. I need help.
• ACID

  12 answers, most recent on 9/7/2024

  RE: ACID 11 Quits responding.
  @Jared-Emery Assuming you used the default Uninstaller for both programs it is possible that the uninstalls and reinstalls have actually compounded the problem since there are certain files, folders and registry entries which are created on the
• Off topic

  One answer, on 5/27/2023

  RE: [Solved] Vegas Pro 20
  @Barry-Reitman5894 The problem is very likely that you registered Vegas 20 to a different customer account and a e-mail address (maybe a typo or you forgot the original account?) You can still download the installer from here by entering your serial
• Music Maker

  3 answers, most recent on 3/9/2024

  Music Maker 2024 Premium edition KEEPS CRASHING
  so my program, Music Maker 2024 Premium Edition (latest version) keeps crashing while recording, it gets very frustrating as it keeps doing this, and program shuts down by itself. I get the same error report everytime please see attached files, and
• SOUND FORGE

  No answers, created on 10/10/2023

  Constant Error Message after editing
  I will be working on editing projects and invariably at some point when I save a file, I get the message "Warning. An error occurred while saving one or more files. The file could not be opened. Make sure the file exists and that you have access to
• Movie Studio

  6 answers, most recent on 12/4/2024

  RE: Custom Buttons on BluRay Menus Throw Errors on Menu Encode
  Seems like creating a new button doesn't set the style attribute like you were able to modify in DVDA (button styles had a few options like text only, text and image, and image only IIRC). You also could modify all those template buttons too, unlike
• Music Maker

  13 answers, most recent on 2/17/2024

  RE: VSTs never work anymore
  Thank you so much. Yeah when I use the effects now that I have gotten them off the failed list, the whole program crashes 😂. I wish I could go back to Acid Pro 5. That was the best one. I am most likely going to buy a different program to record on.
• Video Pro X

  3 answers, most recent on 7/24/2023

  New X15 now not working aftew a day of use.
  Hi. Downlowded new X15 and installed it. Used it 3 or 4 times. Next day the intro picture "Magix X15 ...." came as usual, but froze. Restarted, and it still froze - every tine. Reinstalled the program, and the same happened again and again. A box
• Other products

  3 answers, most recent on 2/5/2023

  [Solved] PROBLEMS TO INSTALL VEGAS PRO 365 (Installation is not completing)
  It's been a pain for me to install Vegas Pro 365. Turns out I uninstalled it because of some unknown internal errors that I couldn't resolve. As soon as I tried to reinstall, the installation was slow and didn't seem to complete. I need the
• Movie Studio

  One answer, on 9/28/2023

  Unable to re-install MEP (2022 version)
  I had MEP installed on my computer.Had an issue suddenly occur today when trying to open it where it kept saying ''error 14''.I thus uninstalled the program, planning to re-install it...But when I try to it keeps showing this error message:  
• SOUND FORGE

  One answer, on 5/18/2024

  Waves Plugins
  Hi, Long time Sound Forge (SF) user and just upgraded to what-I-believe is the latest version (17.0.2). My licensed Waves plugins now crash SF - not sure why, just need help please - I'm in a session and cannot get any of them to load. They ARE in
• ACID

  4 answers, most recent on 10/19/2023

  [Solved] Won't Arm--After Reinstall, error 1624
  I've sent a few emails to support with no response, which is extremely frustrating, to say the least. I purchased the upgrade to ACID 11, and it worked fine for about 2 weeks. I used it one morning, came back an hour later, and the program wouldn't
• ACID

  2 answers, most recent on 9/6/2024

  RE: Post virus help for using Acid Pro 7
  @matthew-j You can try to reset the program settings. Hold CTRL and SHIFT and double click on the program icon to start Acid. Keep holding CTRL and SHIFT until a small window appears that will ask you if you want to reset the settings. Windows also
• Music Maker

  One answer, on 1/11/2024

  Closing Music Maker causes JRE crash
  Whenever I close Music Maker 2024, at least one other program using the Java Runtime Environment completely crashes. The programs of choice in my case are PyCharm and IntelliJ, both programming IDEs. The crash log often looks something like this: ##
• Music Maker

  13 answers, most recent on 1/9/2024

  [Solved] Purchased soundloops not accessible via offline computer
  PROBLEM Music Maker v25. The soundloops our NGO have licensed are not accessible via Music Maker. "Please sign into the store to use any soundpools you have purchased." LIMITATIONS The computer with Music Maker cannot be connected directly to the
• Movie Studio

  84 answers, most recent on 8/5/2024

  RE: Linking "videos" or "projects" question
  @Eric-Elliott BTW, Put down the manual, learn by trial & error, a lot of this really is simple. what you have been told & shown in all your posts & comments is maybe only 15-20 things. & 5-10 of those things is all you need to edit
• Music Maker

  33 answers, most recent on 1/17/2025

  RE: magix music maker 2024 won't load past loading keyboard shortcuts
  @SCOTT-CHAMBERLAIN In the past there were problems with hidden error messages (for example a message box if the screen resolution is too low) that needed to be closed before the program will continue. If you encountered the same problem it's
• Music Maker

  35 answers, most recent on 11/7/2023

  RE: Music Maker update 32.0.2.11
  Hello everyone, I have a question. Does anyone have a problem with the BPM of the project? I set the settings to automatically change the BPM of the added file. Everything seems to work, but in many cases, adding third-party "loops" changes the BPM
• Movie Studio

  46 answers, most recent on 4/10/2025

  RE: Stereo not supported - burning disc
  The saga continues.... @johnebaker ...Did the stereo error appear on importing the video/playback of the timeline or on trying to burn to disc.... the error always appeared when trying to burn to disc So as suggested by @Robert-Verwey and installed
• Movie Studio

  7 answers, most recent on 1/4/2024

  RE: Old Video Pro 2015 ver
  @JA-Conzen Hi Thanks for the error message. Try downloading and install the Visual C++ 2008 redistributable, both versions, from here, reboot the computer and then install the program. HTH John EB