• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  @Per-Schei Does your invoice include a serial key? If so, have you tried entering that into your installation of MM? According to what you have written it would seem you already have an edition of Music Maker installed on your computer, so I wonder
• ACID

  4 answers, most recent on 5/31/2025

  RE: I can't download instruments from help menu
  @Haruyashi There may be half downloaded installers in C:\Users\YourWindowsUserAccount\Documents\Magix Downloads\ that need to be removed. Besides that, you can uninstall already installed instruments via the normal Windows Apps removal feature.
• SOUND FORGE

  7 answers, most recent on 4/2/2026

  RE: soundforge 17 error
  Hi @Frederick-Hicklin, are you downloading the MP3 to your PC and then opening the file in Sound Forge? Does the same behavior happen with PCM (wave) files?You could try enabling 'Always proxy compressed formats'. in the "Options> Preferences>
• Video Pro X

  4 answers, most recent on 5/23/2024

  RE: [Solved] Purchased Magix Store audio (ogg) files not found
  @now37 Hi, The Store checks back with Magix to see if you have purchased the song. When you first load VPX, it takes a while to connect. You can see this by starting VPX with a new project and going immediately to the Audio tab. It won't be
• Other products

  3 answers, most recent on 3/26/2026

  RE: GDIPlusExif Exception ocurred
  @S-H8086 Hi Thanks for the feedback. . . . . I blame upload/download on Google . . . . If the images are in Google Photos this may be the cause of the EXIF info being corrupted, there have been many incidences of it causing EXIF issues. John EB
• ACID

  2 answers, most recent on 1/4/2026

  Where can I get samples?
  I recently purchased ACID Music Studio 11, and tried out the Beatmapper as well as the stock "Download Instruments and Loop Collections" option. Are there any other reliable places where I can get different samples to use along with it?
• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  My experience is also a turn-off regarding buying from MAGIX.  I did support-requests but never got a response or the download-links etc.  They were paid with PayPal but I have never had a problem with such payments.  The initial upgrade to MUSIC
• Movie Studio

  2 answers, most recent on 6/27/2025

  RE: PC Win 11
  @Jackson11410 Hi, log in to your Magix account - My Products, you should be able to download them from there.
• Music Maker

  2 answers, most recent on 9/29/2024

  RE: [Solved] Saknar serienummer
  @Redfog det beror på. du kanske helt enkelt kan ladda ner och installera music maker härifrån https://dl03.magix.com/musicmaker.exe  och efter att du har startat programmet och loggat in med ditt kundkonto ska allt låsas upp automatiskt utan att
• Video Pro X

  17 answers, most recent on 5/2/2025

  RE: Ignite Color: Cine Commercial and Ignite Keying & Flares Release
  Has anyone try to download Hitfilm? I can't get it to happen.
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  It is Magix Video Deluxe, the latest version of MEP. Download the trial version and see how that goes.
• Video Pro X

  9 answers, most recent on 4/20/2026

  RE: 360 File from DJI OSV
  @Alwyn Hi Al . . . . Osmo file I found on the internet . . . Where did you find it? The ones I found as being .OSV download as MP4 !!! Was the video dual stream, single stream Side by Side or a pair, front and rear, separate video files? John EB
• Movie Studio

  5 answers, most recent on 9/24/2025

  RE: Import h265 files from iPhone
  Hi, link to original file (on wetransfer):
• Movie Studio

  12 answers, most recent on 5/1/2026

  RE: Have downloaded Magix video de luxe 2026
  Thanks Jeff, John Baker, and Emmrcs for your help. Very kind of you all to help. I only upgraded to the Pro x17 version as I was told I couldn't get help for my beloved Magix Video plus 2026 version. After trying to download the pro x17 I found that
• Video Pro X

  2 answers, most recent on 3/9/2025

  [Closed] VPro22 - Audio Hero songs bundle...
  Hi, these last days I downloaded VPro22 and there is a free 500 songs included with the software from Audio Hero. Do I have to download these songs within a year or any other specific time ?
• Audio Cleaning Lab

  13 answers, most recent on 2/27/2025

  RE: Problems Installing Sound Forge Audio Cleaning Lab4
  @James-McCall Besides that, the CD Printer app is a feature reduced version of Xara Designer and relatively old. It's from 2014. So you might even need older C++ Redistributables (like version VC++ 11 from 2012). Could be worth a
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Hi, Did you download and install the file from your account? And, did you use the same email address as the one for your account with MAGIX when you tried to activate the program after installing it? John CB Yes. From my account. Same
• Off topic

  One answer, on 10/13/2024

  [Closed] unable to download anything with download manager
  just upgraded from vegas pro 18 to 22 suite. download manager loads goes to download screen starts to download and instantly pauses and will not progress past 0%. I did manage to get offline installers for vegas pro but cannot find offline
• Movie Studio

  14 answers, most recent on 3/26/2025

  RE: MP3 imports are being reduced to 4-seconds length + Not playing!
  @Apollo89x This is the downloader-website I used:https://yt1d.com/en306/(It's the Number 1# result in a Google Search for "Youtube Video Downloader"... So not 'dodgy') Unfortunately, the Number 1 Result can be such because its owner/manufacturer has
• Xara Designer Pro

  One answer, on 12/26/2023

  [Solved] Unable to download my bought product
  Hello, I am unable to download the version of Xara Designer Pro X (15.1) that I bought in 2018.It is still perferctly OK for my work but I need to install it on a new PC and I cannot find the installation link anywhere under
• Photostory

  6 answers, most recent on 10/19/2025

  RE: mp4 Dateien werden nicht angezeigt
  @thomas-linsinger We need you to provide the MediaInfo data requested, please! Your computer specification is very helpful but I have edited it to remove certain confidential data. I also have to say that I would personally consider it rather
• Video Pro X

  9 answers, most recent on 6/26/2025

  RE: Difficulty Downloading Content Pack- Video Pro X17
  @beforr Hi. Did you download all the content packs under Help / Install extra content? Ray.
• Music Maker

  2 answers, most recent on 9/1/2024

  [Solved] really laggy - freezes up - running on a high spec machine
  this is the oddest software - one day it runs smoothly and the next day it is laggy, slow and takes ages to catch up on keystrokes - running on Windows 11 pro, 62 GB RAM, 3090 GPU, SSD - help I love my playtime in here but it's frustrating - even
• Movie Studio

  2 answers, most recent on 5/30/2024

  RE: [Solved] Magix Hub contnet download
  @Paul523 Hi Once downloaded, the videos should be in the Magix Content folder located as specified in the program settings Folder tab. The direct link in program is here: HTH John EBForum Moderator