• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  Having purchased MAGIX Photo story DELUXE in March 2022 and after installing it, I was never able to use the program, giving me error no. 14 as it tells me that the product was registered under an old email that I no longer have for years Removed by
• SOUND FORGE

  2 answers, most recent on 10/27/2022

  [Solved] Strange noises
  So I was finally successful in getting Sound Forge v.16 loaded. Now I have another related problem. The little "bing" sound I get from my computer when I get new mail or a pop up notification, now is preceded by 1 or 2 seconds of loud static.
• Video Pro X

  175 answers, most recent on 5/27/2026

  RE: Video Pro X16 - New Features and Bug Repairs
  @Can-Dive From a personal perspective, the fact the program tracks work from the top down was the main reason for me to initially buy the program. Not having had previous experience of a video editing package, that seemed a more natural and
• SOUND FORGE

  15 answers, most recent on 5/23/2024

  RE: New Install of SF17 and problems
  Is there a way to make the fonts in SF larger? Experiment with the 'Properties> Compatibility'> DPI settings in the SF <.exe> or launch shortcut'.If that does not help sufficiently, I changed my 4k monitor's resolution to 1920x1080 and
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 As far as I can remember this is the first occasion on which this specific error message has ever been seen. A quick Google search on it returns the only result as this thread (!) so no help there either. I've just checked my
• Music Maker

  17 answers, most recent on 5/29/2024

  RE: Music Maker just locks up & becomes un-responsive
  @browj2 - Yes I did and that is why I said it was disappointing to get no response from MAGIX after about 2 months.I am very proficient with using computers, as stated I am a software engineer with 40+ years experience - I work on large scale server
• Music Maker

  12 answers, most recent on 4/22/2024

  RE: Tyros 2 keyboard recording
  @Richard-Docherty No problem, that's a normal USB device cable. But in my experience, this will not send MIDI data back from the computer to your keyboard, except your keyboard has also installed a MIDI out device into your Windows system. I don't
• Movie Studio

  11 answers, most recent on 2/12/2025

  RE: Title templates
  @Gid @AAProds @johnebaker @David-Jones8327 Hi Gid. No offence taken. I try to make as much sense of Magix decisions as possible and I think their programs are designed for less experienced users with a lot done for those with a lot less experience.
• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  @Reyfox I may not be a typical potential buyer but I had seen that video and personally it put me off of what Vegas was capable of as the rotoscoping was clumsy and the edge fringing / halo for me was far from what I would want to see as an end
• Movie Studio

  31 answers, most recent on 4/3/2024

  RE: MEP 2022 freezes for 10-seconds everytime | 30-seconds after startup!!
  I did try-out MEP (2024), yes.The program worked fine, (in terms of that it didn't experience this freeze upon start-up)...But due to how visually-painful the colour-scheme/contrast is for the 2024 version, I terminated my purchase of that version,
• Movie Studio

  11 answers, most recent on 6/22/2024

  RE: Cannot install to a different drive than "C"
  @Zoltan-Puskas @Gid Although I'm still running Win 10 I have ALL my Magix programs installed on D:\ and all run without problem! @Zoltan-Puskas Did you check carefully ALL the screens which appear as you are beginning the installation? One offers
• Music Maker

  15 answers, most recent on 3/28/2026

  RE: Music Maker update 32.1.0.17
  After an update on backend services there are currently problems with the technical infrastructure of our service provider, as a result of which there may be temporary problems with some requests and users. We are working with the service provider
• Photostory

  4 answers, most recent on 12/25/2023

  Show size
  The evaluation copy of Photostory does not allow me to create large projects. I am asking here to get actual user experience. I hope this is the right place to post this inquiry. My projects are generally consisting of 300 to 400 slides (pictures)
• ACID

  One answer, on 10/27/2024

  Error message trying to update Acid Music Studio 11
  Each time I try to update Acid 11.0.10 (build 21) an error message pos up. Error: -2147163967 occurred during installationError: Failed to install Microsoft Visual C++ redistributable (x64) What is going on? Processor    Intel(R) Core(TM) i3-2100
• SOUND FORGE

  4 answers, most recent on 5/21/2024

  RE: How do I reduce the file size with Sound Forge 14 please?
  You guys are rock stars, thanks. I chose the "save as" method first because it sounded simpler to a non tech like me lol! I experimented with the things in the drop down menu because there wasn't a "mono" in sound forge 14. The radio quality choice
• Video Pro X

  7 answers, most recent on 10/30/2024

  RE: Is there a way to change the timeline seconds? For syncing.
  @jake-h Hi The time scale cannot be changed, however VPX 16 does allow audio to be move and placed between frame boundaries, you must zoom in sufficiently to do this as shown below. Achieving single figure milli second accuracy is not
• Video Pro X

  18 answers, most recent on 6/29/2025

  RE: Magix Capture - Standalone program
  @Can-Dive Hi . . . . When I click on any of the bottom icons the program closes. I wonder if other forum members have the same experience? . . . . As a standalone, Magix Capture only works correctly using the top 3 icons, the bottom icon options
• Rescue Your Videotapes!

  6 answers, most recent on 1/28/2024

  RE: Video saver
  Thanks for the message, I installed all three drivers, as instructed, but no change in performance, I get sound but no video from VHS. Downloaded MediaInfo, but need guidance what to submit. Here are details of my laptop: Device name     
• Movie Studio

  33 answers, most recent on 9/22/2024

  RE: some transitions not being implemented after export
  @jim-thorley, @johnebaker, @CubeAce, Hello Jim, John, Ray en Gid, After @Gid pointed out to us that this is about fade in and out, I was able to reproduce your problem. The transitions separation 1 and 2 but also all the other transitions are
• Movie Studio

  7 answers, most recent on 6/10/2025

  RE: Syncing 2 audio files!?!?
  @nhong-xiong Sorry, I use a different editor most of the time that allows you to slip the audio wherever you want on the timeline, it doesn't lock to each frame so fine adjustment is possible, but Magix seems to be locked to the frames/grid, it's
• Photostory

  21 answers, most recent on 11/14/2024

  RE: New instal freezing at splash screen
  @Alan-Workman I, like all the forum moderators, am not a Magix employee, just a fellow-user, so yes, raising a support ticket is absolutely the right course! I would not, at this stage, even think about uninstalling and reinstalling. Hopefully,
• Movie Studio

  10 answers, most recent on 4/26/2026

  RE: Video Deluxe 2026
  @david-again @AAProds Hi, Magix dropped the entry-level/basic version a year ago or so, it just disappeared from the list available for purchase. That was the only version that was stunted. Plus and Premium were, as far as I can recall and from what
• Photostory

  One answer, on 2/12/2024

  Exports are black screen just audio
  I have Photostory Deluxe 2024. After completing a slideshow in the storyboard with pictures and audio, when exporting only the audio processes while the pictures are black (absolutely no video just sound). Regardless of the export resolution or file
• Movie Studio

  44 answers, most recent on 1/17/2025

  RE: Making Blu-rays
  I don't remember which template I used for the first project (the one I actually wanted to do). But I made plenty of modifications for that. With the three other projects (that were only experiments) I used the default template, and didn't do any