• Off topic

  3 answers, most recent on 11/19/2023

  RE: change email
  can i have them cancel the order because when i bought the bundle it was gmai.com lol not Gmail.com so no emails will come i already asked for a cancel the order and threw paypal   this website should really check for emails
• Music Maker

  5 answers, most recent on 11/20/2025

  RE: MMM Unlimited - Loops Unlimited vs Soundpools
  @PDX8 Soundpool is just a name Magix utilizes for their audio loop collections. There are also loop collections from other creators available, for example Acid loop collections were made by Sonic Foundry or Sony many years ago and Magix bought the
• Video Pro X

  44 answers, most recent on 2/4/2025

  RE: Problem with exported DVD
  To paraphrase a classic Australian TV ad... "Oh Mr Jeff, what a mess!" I agree with Eric; the field order is wrong but doesn't seem consistent; it comes and goes, with duplicated frames thrown in. It should be easy enough to nut out though. Can we
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  @GeeGee Welcome to the Magix user to user forums. The simple answer to your question is: from the three options you list choose the third one. You are wanting to register a Trial code, not a full serial code which will be given to you only after you
• Video Pro X

  3 answers, most recent on 2/1/2023

  RE: [Solved] Problems with Move Templates
  @Antoine-BBTV Hi Try applying the shake/move effect first, then Chromakey, the reverse order does remove the Chromakey, I would suggest you create a bug report John EBForum Moderator
• Video Pro X

  175 answers, most recent on 5/27/2026

  RE: Video Pro X16 - New Features and Bug Repairs
  @browj2, @Former user, @Reyfox, @Can-Dive Hi everyone I would like to add this to the discussion on 'top down' or vice versa. There is no right or wrong order for track layout/usage, this is very much a personal preference. Users who are from other
• Other products

  One answer, on 10/1/2025

  [Closed] Using Vegas Pro. Not in List-Got this email "free welcome gift"
  I got this e-mail and I can't tell if it's just a general e-mail for Magix or because I have Vegas Pro. It seems to want some kind of audio software besides Vegas in order to use these add-ons. I don't understand it at all. Is there a way to plug in
• SOUND FORGE

  One answer, on 1/27/2023

  RE: [Solved] Izotope
  @BDNance You need to create a user account at izotope.com and unlock the program with the serial number in your order confirmation e-mail. You probably also need to install the iZotope Product Portal.
• Video Pro X

  8 answers, most recent on 5/22/2024

  RE: Project folder unnecessarily trims the clips
  @profilaxagm Hi Personally I do not use the Project Folder, all my projects are time/location based sequenced an do not usually need any re-ordering or have no cross project requirements. @browj2 posted on this issue, which, IIRC, had a workaround,
• Audio Cleaning Lab

  One answer, on 1/7/2024

  download
  I just ordered Audio Cleaning Lab 4 and as far as I can see, it didn't download. How can I get it?
• Movie Studio

  20 answers, most recent on 1/13/2025

  RE: Exporting to mp4 desyncs the sound...
  @AAProds @johnebaker Frame variations that are slight such as Al posted I found hardly ever give problems. Rather I found if the speed of movement of a subject, if large and fills the frame enough, can cause frame rates to jump suddenly and more
• Music Maker

  14 answers, most recent on 3/1/2024

  Scales and Pitches
  When I enter pitches 1-7 for a loop into the Arranger in consecutive order, the program displays the following on the pitch bar: C, d, e, F, G, A# What scale is this?
• Movie Studio

  3 answers, most recent on 3/14/2025

  RE: continually flashes between timeline and storyboard mode
  @Brice-Mandaville Hi Try the following in order as listed until the issue is fixed:- Restart the computer - Windows button, Power button, Restart then start MMS 2025 Press F9 to reset the program layout. Select Window, Window arrangement,
• Movie Studio

  2 answers, most recent on 5/23/2026

  RE: Crystal Ball Gazing
  @bjtap Hi To answer your questions, from my point of view: Yes and no, responses are getting better, however the going round in circles with the AI feature is a pain, it ewill eventually give up and forward the request to a Support person.  ProDad
• Movie Studio

  4 answers, most recent on 12/12/2024

  RE: Cleaning up old VHS recordings
  @jak.willis Jak, "cleanup"/"improve" is a very subjective thing. If you're talking about noise reduction, Neat Video is great, although it costs. It comes as a plugin for Magix and works seamlessly with Magix movies. Otherwise, there are the colour
• Other products

  6 answers, most recent on 11/11/2025

  RE: I purchased Video Deluxe 2026 ULTIMATE but was sent wrong link
  @fuss What does your order confirmation e-mail say? Which version is mentioned there? Other Magix softwares like Music Maker also have an "Ultimate Edition" which is technically the Premium Edition plus additional goodies. I would surprise me if
• Photostory

  7 answers, most recent on 2/26/2025

  RE: Video does not import smoothly (+ sound)
  @Peter-Werts Welcome to the Magix users forums! As you have found, not all smartphones are "equal"! One of the most common problems created by them for video editing programs is that video files are frequently created using Variable Frame Rate. In
• Movie Studio

  7 answers, most recent on 4/18/2023

  RE: [Solved] Very slow rendering on new win 11 gaming PC
  @chuck-hunnicutt Chuck, the three-option version is Movie Studio 2023; the two-option version is Movie Edit Pro. MS 2023 is the later version. You can have two copies running at the same time, so I would suggest that you simply install MS 2023 on
• Movie Studio

  3 answers, most recent on 3/25/2023

  RE: [Solved] Movie Edit Pro 2016 - reinstall- product- cant access old email acct
  @michael-s3379 Hi Assuming that you know the password of the account you registered MEP 2016 with , then you can login to your account at magix.com with the old email address and password and change your email address there - Account login icon is
• SOUND FORGE

  One answer, on 7/17/2024

  Wrong program downloaded
  I have paid for and downloaded "Sound Forge Audio Studio 17" using "soundforgeaudiostudio17_dlm.eh0pxa.exe" and what I got was "Music Maker 2024." Is there some kind of error or am I just missing something? Also, how do I get a refund for this
• Off topic

  4 answers, most recent on 12/27/2023

  RE: computer crashed. I have an order number but no email download link
  the product is not registered, I never used it thats why i need the email with download link for the product purchased based on my order number
• Movie Studio

  84 answers, most recent on 8/5/2024

  RE: Linking "videos" or "projects" question
  @Eric-Elliott Hi Eric, However, timeline is good for initial editing, I may find working with or putting in transitions easier in storybook mode for me, it depends.  No, it's the inverse. Storyboard is ok for initial editing - getting photos and
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @browj2 Hi John, Seeing this thread again has reminded me I intended to post an update on my similar trials with Adobe Audition. After much reading (in the Audition forum and elsewhere) I eventually came across what, unlikely as it might seem, has
• Photostory

  One answer, on 1/9/2024

  RE: Trying to move Photostory 23 from my old tablet to my new desktop
  @carri-h Hi Email Magix at infoservice@magix.net quoting your order number and old email address and ask them to change you account to your new email address. Once done you should use the Forgotten email address/password option to reset to a