Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@ferruccio-b Benvenuto nel forum degli utenti Magix. Dove e quando hai acquistato il software? Se l'hai acquistato direttamente da Magix, avresti ricevuto un'email di conferma con il numero di serie. Se lo hai installato e registrato, il numero di

Movie Studio

One answer, on 1/11/2026

RE: I cannot MAGIX TTS services.

@Kazuhiro-Nakada Hi . . . . I purchased the AI Speech to Text Refill 150 by redeeming a voucher. . . . . Did you do this from within Video Deluxe 2026 - formerly Magix Movie Studio? If not how and where did you redeem the voucher, and did you use

Music Maker

6 answers, most recent on 8/28/2024

change my email

hi i need to change my email address as i no longer have access to it seems impossible in magix music maker i can still login to magix with old one and pw but i cant get into old email address

SOUND FORGE

4 answers, most recent on 5/11/2026

License for iZotope Plugins

It is my understanding we were to receive the license keys for the iZotope plugins that came with our purchase of SoundForge Pro 18. However, we received no email that included any license keys. We have tried in vain multiple times to contact

ACID

4 answers, most recent on 12/10/2025

RE: ACID Pro Bundle with Melodyne

It should be, but Where can I get the License number for Melodyne 5 Essential Bundle with ACID Pro. I ask tech support and they don't reply, & it isn't on their page listing my products. I just had bought a seperate copy that came with Vegas

Other products

2 answers, most recent on 12/19/2023

[Solved] Registered new product and account at same time, used wrong email

So I was registering a new account while activating a purchase I had made a few weeks back, and I must have typo'd my email, and I'm unable to log in on my installation now, and I can't seem to transfer the license key. Any way I can get this fixed?

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

Hello, The Music Maker 2026 Premium Download Manager is completely non-functional. The progress bar does not move, the remaining time is frozen, and there is no download speed at all. I have already removed all Magix-related files from my system —

Off topic

One answer, on 4/20/2026

[Closed] Vegas Pro 23 will no longer Launch/Open

Ok I purchased the full Vegas Pro 23 suite full price from Magix about 2 months ago, Has worked flawlessly now all of a sudden as of 4/17/26 the software will no longer launch/open, I have a project I’ve been working on and now I am stuck, Has

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

@johnebaker Unfortunately that isn’t the problem. There are no purchase confirmation emails, as it looks like the transaction never completed on the Magix website’s end. It doesn’t show the purchase anywhere in my Magix account area, yet the PayPal

Music Maker

7 answers, most recent on 2/22/2026

RE: LOST SOUND POOLS AND LOOPS

SP. I went back to one of my Magix Music Maker email activations and re-installed 2021 Music Maker. It installed successfully. I tried to log in to the the store and I was prompted to input my p3 code. I copied and pasted into the bar and got this

Photostory

21 answers, most recent on 11/14/2024

RE: New instal freezing at splash screen

@Alan-Workman Hi Reply to the email, even though it is blank, indicating that the ticket response email is empty and state that the issue has not been resolved, also give a link to this topic. John EB

Movie Studio

8 answers, most recent on 8/22/2024

Upgrading to Magix 2025

I bought Magix Movie Edit Pro 2015. I am pretty sure the email provider i used in 2015 was www.excite.com. Well, Excite.com made theie email service a paid one and i didn't want to pay for an email address. So, I think Magix still has my purchase

SOUND FORGE

One answer, on 2/23/2025

RE: soundforge 18 doesn't want to reactivate after re-installation

Hi @Valerio-Pappacena, Are you using your correct email address when activating? The serial activation code and your email address are paired.Do you have the subscription version Sound Forge Pro 365? Or did you purchase the perpetual version of

Movie Studio

26 answers, most recent on 3/18/2025

RE: MIX option missing in Chroma Key

@Gid Yeah, I was just being minimalist and lazy while doing other stuff and keeping an eye on incoming emails. Ray.

Movie Studio

3 answers, most recent on 10/21/2025

RE: The program Magix Video de luxe 2026 will not start

@JanErik-Berg Hi I have removed the order and serial numbers, and your email address from your post. This is a public forum, not Magix Support, never post confidential such as I have removed, that is the quickest way to lose control of your

Movie Studio

9 answers, most recent on 7/31/2025

RE: How long does it take for customer support to respond?

Thanks, Jeff. I'll try responding to the email they sent me with the ticket number. I haven't contacted Boris FX because I preferred to take it step by step and see if Magix could resolve this issue. Thanks again.

Music Maker

3 answers, most recent on 12/4/2023

[Solved] Problem with activation code after buying upgrade with another email.

Well most of it is already said. I bought the MUSIC MAKER 2024 Ultimate, but did it with the email of a friend of mine because i didnt have access to mine at the time. A couple of days later he forwarded the email sent by the company and i

SOUND FORGE

7 answers, most recent on 11/12/2025

RE: Sound Forge 17

I just nplaced an order for SoundForge Audio Studio 17, got an order confirmation but no email with link to download and serial to activate. I checked credit card company and there's a pending charge. Have I been scammed? How do I cancel the

Off topic

One answer, on 11/5/2024

RE: No Access to old email - searched forum. No solution

@David-Jones9071 Welcome to the Magix user forums. You can still access your account using your old email address but that does require you to know your password! Since you do not know it the only thing you can do is to email infoservice@magix.net

Video Pro X

4 answers, most recent on 10/14/2025

RE: Bought the vMAGIX Video deluxe 2026 plus.

@Max-HOLDT Please stop posting your serial number. As @CubeAce (Ray) writes, to do so is to invite the theft of your software! If your confirmation email says you have bought the Premium Edition of VDL 2026 that is the edition you

Rescue Your Videotapes!

3 answers, most recent on 7/30/2024

RE: Error when activating account

@Bethan Hi Contact Magix by email to infoservice@magix.net, giving them your serial numbers and order numbers email address you used. etc so they can reset your account email address password. John EB

ACID

2 answers, most recent on 8/31/2025

Magix Independence Pro Suite Activation Error Code: -1

I purchased the ACID 11 Pro Suite Upgrade and got the invoice showing this includes the Independence Pro Premium Library and Independence Pro Standard. Upon starting up that specific software I am prompted to activate Independence (registering it