• SOUND FORGE

  18 answers, most recent on 11/9/2025

  RE: Support Is Non-Existant
  You could try the unofficial infoservice@magix.net email, but that may not help these days with SF support being turned over to the Vegas team.
• Movie Studio

  2 answers, most recent on 7/7/2025

  RE: [Closed] movie studio 13 cant continue installation get stuck at registration
  @amir Sorry but this is a user forum only. No staff here. On the Vegas site you were pointed towards how to log into your Magix account. If you can't do that you need help from either Magix of Vegas Creatives support and send them a support
• Music Maker

  One answer, on 8/13/2025

  RE: suddenly export function stopped?
  @Caroline.Marike Try restarting your computer. Maybe this will help. Make sure to select the Restart option and not the Shut down option!
• Music Maker

  6 answers, most recent on 9/3/2024

  [Solved] soundpools that were purchased no longer exist after upgrade
  I have just recently updated Music Maker to 2024 from the 2022 version of which i had a fully purchased set of soundpools - 43 to be exact - these are now all missing and I cannot re-download them to my system and since music maker is heavily
• SOUND FORGE

  28 answers, most recent on 1/27/2025

  [Solved] INSTALLING LEGACY PLUG-INS
  Hi, I have licenses for Sound Forge 11 and Sound Forge 16. Version 11 was still Sony and bundled with the Izotope Mastering Suite. This suite of plug-ins was awesome and comparable to anything today. I have multiple computers and have been running
• Music Maker

  15 answers, most recent on 4/7/2026

  RE: installation failed
  Hello friend, I have good news. I have finally managed to install all the vita instruments that are now functioning properly. This action includes everything you recommended, including what I tried to move later. In addition to what you recommended,
• Movie Studio

  20 answers, most recent on 6/2/2025

  RE: Mastering Suite has disappeared
  Rob, Wow...that version "bug" must have just awoken, because I had all the mastering templates until just recently. I will report this to Magix Support. Thanks for the help. I'll see what they get back to me with. Wonder if there are other bugs I
• SOUND FORGE

  7 answers, most recent on 4/2/2026

  soundforge 17 error
  while downloading a mp3 file got an error message ,prompting a send notification to Magix but no response on a correction or fix. The software is crashed ,can`t close the program or use. do i uninstall,reinstall need help or would like to buy
• Other products

  One answer, on 1/4/2026

  [Closed] Sony Vegas Pro Error Code 24
  Essentially I installed Sony Vegas Pro, now I can't render because it's saying I'm on the wrong email address but I'm not. I got my code from humble bundle. please help asap.
• Video Pro X

  17 answers, most recent on 5/2/2025

  RE: Ignite Color: Cine Commercial and Ignite Keying & Flares Release
  Thanks for the help. I've contacted Magix. Stephen
• Music Maker

  2 answers, most recent on 12/3/2023

  RE: [Solved] enter keyboard keys on a score in music maker 2024
  @Steven-Doig Hi Double click the MIDI object to open the MIDI Editor. I would suggest you read the PDF manual available under Help in the program. John EBForum Moderator
• ACID

  8 answers, most recent on 3/20/2025

  RE: Audio warp in Acido Pro
  i hoped it helped a little
• SOUND FORGE

  2 answers, most recent on 11/15/2025

  RE: Sound forge won't load
  @SP. You are a legend! It has loaded up no issues! 😁 What MAGIX lack in system support, the users are picking up! Thanks for your help and rapid response!
• Photostory

  11 answers, most recent on 1/7/2024

  RE: [Solved] SOS!!!!
  @teresa-l Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please
• Music Maker

  6 answers, most recent on 8/10/2024

  RE: [Solved] Question about commercial use and selling of music made with VST's
  @AJenn Hi Please do not duplicate or bump posts, this is a user to user forum not Magix support and a response to your question will depend on when another users is online and can help. If you buy a commercial licence for every Soundpool you use one
• Music Maker

  10 answers, most recent on 3/22/2026

  RE: I need to get a refund processed but Magix support keeps bouncing it
  @peter1968 I suggest you contact infoservice@magix.net or shop@magix.net and if this doesn't help contact the parent company at offic​e​​​​​​@rmep.li or off​ice​​​​​​@rmep.com. Thank you, I'll try it
• Movie Studio

  4 answers, most recent on 6/15/2024

  RE: [Solved] Two video clips/images have appeared in each clip whilst editing.
  @Brian-Fairhurst Hi Do you mean the Preview monitor looks like this with the image/video duplicated: If so you have accidentaly activated the Stereo side by side mode - keyboard shortcut Shift + . Press the fullstop (period) key only, or click the
• Music Maker

  3 answers, most recent on 4/3/2026

  RE: Installation Gets Stuck
  "Windows Resource Protection did not find any integrity violations." Still same issue after following these commands. I also updated my windows to see if that would change anything (It didnot). I used to have 2022 premium model that I have recently
• Photostory

  No answers, created on 3/16/2026

  Where can I found to download Phtostory Deluxe 2025 I just bought it
  it is 2026 March and Seventeen and There Is no link to downloading the Photostory Deluxe 2025. For the present it is only story. Please help me and send me a link for direct downloading. I have serial number
• Movie Studio

  21 answers, most recent on 10/18/2025

  RE: Why Chromma key - gives additional collours on video ? Why
  @badbob Hi Which version number of Movie Edit Pro are you using, see under Help, About MAGIX Movie Edit Pro? The use of Chroma key on an image or video on track 1 of the timeline as shown in your images is unusual, what is the purpose of Chroma key
• Movie Studio

  10 answers, most recent on 11/9/2025

  RE: program crash trying to extract audio to txt file for use as sub title
  John,   You are the best i tried your recommendations and i am all sorted i have managed to extract all voice to a srt file and will work on these files later this evening in the past on another website i use i had NAS issues and the guys who helped
• SOUND FORGE

  One answer, on 3/15/2026

  Unable to reregister Sound Forge Pro 10.0
  I am not able to open my software for Sound Forge Pro 10.0. When I attempt it times out or cannot send the information. I get the error message 12002 timed out. Please help. I am on a new PC running Windows 11
• Movie Studio

  One answer, on 2/2/2024

  RE: [Solved] I've lost my magix products download page when I sign in
  @Lisa-Sargent These are user to user forums so not a contact for any Magix staff, sorry. You need to email infoservice@magix.net and ask for their help in resolving the problem. Do ensure you give as much detail as you can in your email in order to
• Music Maker

  2 answers, most recent on 10/6/2024

  [Solved] How to add MORE file manager shortcut locations?
  Hi. I would like to add more quick Shortcuts to several different locations on my various drives to the File Manager short cuts (as seen here): I have already added one location mapped to MY MUSIC, and another to MY RECORDINGS via the Program