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Sound Forge Pro 17 is experiencing click noises on the timeline during recording, editing, and rendering. I have confirmed that it is not a hardware issue, as the same problem was observed on two different machines. On these same two machines,

Video Pro X

37 answers, most recent on 11/9/2024

RE: bug ?? unable to delete keyframe -> from 2nd clip (onwards)

Hi all, just for the context of your conversation about updates I'd like to share this info, Vegas's version updates, I'm not comparing & I have no comment reg Magix's updates so make of this what you will, 👍

ACID

8 answers, most recent on 12/4/2023

[Solved] Update to ACID Music Studio 11

The product tells me that there's an update, but the first thing it tries to install is the Microsoft Visual C++ 2013 x64 redistributable, which fails. This is already installed, but the installer is trying to install it anyway. I can't get past

Music Maker

12 answers, most recent on 7/27/2023

[Solved] Static noises when using Mastering Suite after update

Magix Music Maker did an update and ever since I get static noises in the track when I am using Mastering Suite (90's European Pop Song). Before the update everything worked fine.

Movie Studio

26 answers, most recent on 6/8/2026

RE: Message: Could not find a part of the program. Please install again.

@DesertSweeper Hi . . . . the log files mention Topaz (which I have) just before the fatal . . . . This would suggest there may be an issue with Topaz and a recent Windows update to Microsoft Visual C++ which is known to cause some issues. I would

Photostory

One answer, on 9/11/2025

Photo files

I now use an iphone 15 photos and they have an extension ".HEIC." HEIC does not seem to work in Photostory. It loads into photostory but doesn't open the files. Is there an update to Photostory or another fix for this?

SOUND FORGE

5 answers, most recent on 10/7/2025

RE: Missing DLL for Sound Forge Pro installer

@craig-l Maybe there is a problem with your Windows installation. Try the following: To do this, open cmd.exe as administrator (it's best to enter cmd in the Windows search and then right-click the search result to start as administrator), type

Video Pro X

22 answers, most recent on 5/30/2025

RE: newblue display is faulty in timeline monitor

@CubeAce what is the version number for the NBFX update? I am on 7.10.250207 right now.

Music Maker

7 answers, most recent on 6/13/2024

[Solved] I keep getting error message "audio engine inactive " from VST plugin.

Hi, I use Magix Music Maker 24 Premium and have Superior Drummer 3 installed as VST plugin. It always worked fine, until I updated MM. Now there is no sound from the plugin and the message "audio engine inactive check your audio device" pops up in

Video Pro X

6 answers, most recent on 6/11/2025

365 upgrade not working

I have Video Pro X16 (v22) 365. I get a screen that says I have a new version avialable , X17 (v23). When I click "on update" now it downloads the software , closes the X16 software and then does nothing. When I try to download the product from the

Movie Studio

6 answers, most recent on 6/7/2025

RE: Green Thumbnails

@allan-h Hi Assuming the integrated HD4600 GPU in the i5-4460 processor is the only GPU in the PC then this may be the result of the HD4600 driver being updated to the 'last' version, via Windows update, which has disabled DirectX 12 functionality -

Movie Studio

13 answers, most recent on 9/8/2025

RE: Nvidia RTX 5080 Graphics Card | But MEP 2026 suddenly stopped using it

@Apollo89x Hi. Can you update your signature to all your current hardware and windows version please? Ray. I've done that.This fault/bug with Movie Studio is still persisting though... :/

ACID

15 answers, most recent on 11/28/2024

RE: Magix Acud Studio 11 ...problem with the latest update

@Curtis-Elston It probably cannot download the update or it gets deleted by Windows Defender or Antivirus as soon as the download has finished. Maybe temporarily disable Windows Defender and try to update again. After that's done re-enable Windows

Video Pro X

15 answers, most recent on 2/15/2025

RE: New Blue Titler Pro 7 refuses to start.

@Gid Hi Gid. Thanks for the info as I see you are also on Win 10 Pro. I have tried restarting the computer with the same results. I've also ensured my virus scanner is not active on those folders. Every other plugin from that suite works. I'm just

Movie Studio

33 answers, most recent on 3/6/2025

Odd Autosave Behavious with MS 2025 version 239

Greetings, Since updating to v239 I've noticed that the autosave doesn't, if you follow my drift. Well it does but only under certain parameters. If I start a new project and save it, the MVP appears where it should and the Autosave MV_ appear as

Movie Studio

7 answers, most recent on 9/4/2025

RE: Video playback stutters

Thank you so much! It's not stuttering anymore, I changed the files into H.264. Now i want to know how i export videos in 3840 x 2160... I think i need to update VDL because the option isn't there. How can i do that?

Music Maker

2 answers, most recent on 4/28/2024

[Solved] I need to update my payment card details

I tried to purchase some more Soundpools today, but the purchases were declined due to my current Debit Card being closed by my bank due to fraudulent activity. I have logged on to my account and clicked on every tab available, but cannot find a way

Music Maker

2 answers, most recent on 10/18/2023

[Solved] function stopped working since the latest update to 2024 version

Since i last updated my software i have now found that if i want to move an object just a tiny bit along the timeline, it won't let me. As an example i put a single pluck guitar object down then copied it below hoping to move the copied object along

Music Maker

16 answers, most recent on 11/13/2024

RE: Music Maker update 33.0.2.12

Hi I have magic music maker 2025 ultimate and for some reason it is stuck on version 33.0.0.6 when I click the tab to update to the new version which is 33.0.2.10 it gives me the option to download it however once it downloads when I click on

Samplitude

3 answers, most recent on 5/16/2024

[Solved] ProX 8 - unable to hear live mic track.

I use a Presonus Firestudio Mobile interface, which has worked well for several years now, on an updated Windows 10 Pro machine.The Processor is an i5 with 16Gb of RAM.Pro X8 is the Samplitude s/w and I think the version number is 19.1.3.23431 (DP3)

Off topic

One answer, on 6/16/2024

RE: [Solved] Changing the e-mail address to another one.

@Timo-Saarela Welcome to the Magix user to user, public forums, so not a contact for any Magix staff and confidential data, like personal email addresses should never be posted here. Hence I have edited your post. To change the email address on your

Music Maker

16 answers, most recent on 11/13/2024

RE: Music Maker update 33.0.2.12

i dont see the 33.0.2.10 version link only 33.0.1.9 which is the older version.. the 33.0.2.10 is the latest via the program I updated the link above. Here it is again: https://ssl-update.magix.com/patch/music-maker-2025-premium-1732011986

SOUND FORGE

18 answers, most recent on 11/9/2025

RE: Support Is Non-Existant

@Mark_Stevenson Something to try: when you've received the initial automated email, but, after a few days (a maximum of about 3 or 4) nothing further, reply to it (ensuring the needed ticket number is clearly shown) and request an update. JeffForum

Audio Cleaning Lab

3 answers, most recent on 4/23/2025

RE: Cleaning Lab 4 does not play audio files when "Play" button is clicked

I am having the same problem with Sound Forge Audio Cleaning Lab 4 on a Dell laptop running Windows 11. ACL 4 will record audio from a microphone but won't play back. I exported the test .WAV file to a USB drive, imported it into another Dell Win 11