Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Paul-Holloway Welcome to the Magix users forums. When you enter the Burn pages of the app you will see the DVD Menu screen (which you can change to suit). If you right-click on the menu image you will see two options, "Simulate DVD action" and

Movie Studio

One answer, on 2/22/2026

RE: [Closed] I need my serial number!

@Yusuf-AlSanad Go to your Magix account https://www.magix.com/us/support/my-service-center/. Hopefully under My products you will find your MSP13 and its serial number. There were two releases of MSP13 - the original Sony Creative Software one and a

SOUND FORGE

8 answers, most recent on 4/8/2026

Magix Sold Sound Forge!

Hi! I've been using Sound Forge since v5.0 (Sonic Foundry). I've bought v15 & v17 from Magix. However, I've always complained about the fact that both versions are hi-DPI incompatible! (They look bad on 4K displays). Recently Boris FX bought

SOUND FORGE

4 answers, most recent on 5/11/2026

RE: License for iZotope Plugins

@fbc.dunn Another user couldn't reinstall Sound Forge 18 because of a wrong e-mail address and also waited weeks without responses from Magix support. And then they asked Boris FX support who contacted Magix support for them and the problem was

SOUND FORGE

2 answers, most recent on 12/2/2025

[Solved] Multiple Instances of Sound Forge 18 from VEGAS Pro 22

Dear MAGIX Support Team, I would like to report a compatibility issue between VEGAS Pro 22 and Sound Forge Pro 18. 【Issue Description】When Sound Forge Pro 18 is launched as an external audio editor from VEGAS Pro 22, a new Sound Forge process is

Movie Studio

4 answers, most recent on 4/30/2026

RE: Premium Content

@M-J-S Hi . . . . Where are the proDAD VitaScene V5 Pro effects suite . . . . If you have not installed Vitascene the download and serial number are available as shown below. Also see this topic. . . . . I have three separate emails addresses

SOUND FORGE

5 answers, most recent on 10/7/2025

RE: [Solved] Missing DLL for Sound Forge Pro installer

Thank you. Already had done the stock system checks. Turned to Magix support, and as I was describing the issue, it suggested this site

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 Hi . . . . As of 2025, OVHcloud has taken over as the hosting provider for Magix and Xara Online Services . . . . This is completely off topic and relates to the Web Hosting services that Magix and Xara provided for users of

Movie Studio

4 answers, most recent on 1/22/2026

RE: Terrible website

Could this issue with PayPal be related to this POST?

Music Maker

3 answers, most recent on 9/30/2024

RE: [Solved] Feature queued for download forever

Hi, emmrecs, thanks for responding so fast (and apologies for me only answering now :-). I'm still rather new to MM (started running through the MM tutorials on your website), so I hadn't even noticed yet that it has a download tab. Anyway, here's

Rescue Your Videotapes!

11 answers, most recent on 4/29/2026

RE: Order send and paid, no response

My order was placed 27th of March. MAGIX told me to wait to the end of April as delivery can take some time. Still I have not received my ordered goods. I asked for a delivery tracking code, but I never got one. MAGIX just refuses to provide me with

Music Maker

One answer, on 1/28/2026

RE: I had purchased the Magix Music Maker 2026 and never got the code

@Jon-Jefferys Since January 7th, 2026, there has been an issue affecting a small number of purchases made through our US shop when paying via PayPal. In these cases, the payment is successfully debited by PayPal, but the funds are not released to

Music Maker

3 answers, most recent on 9/2/2024

[Solved] Copying and Loading Soundpools Problem

I have Magix Musicmaker Premuim 2023 running on a new Windows 11 PC. I reloaded the program from CD to my new computer so it didn't find all my soundpools. I copied my old soundpools to a DVD and from there used "add new soundpools" to get them to

Other products

4 answers, most recent on 2/19/2026

RE: Serial number

@Gondim Hi Please do not post Order numbers, Serial numbers or any other confidential information in the forum, this is a public forum, not Magix Support. If you do recall the old email address and password used to register the software, then you

Movie Studio

One answer, on 10/11/2025

RE: [Closed] AI video

@Ladislav-Olh Vitajte na fórach pre používateľov spoločnosti Magix, takže nikto tu nie je zamestnancom spoločnosti Magix a nie sme zodpovední za žiadny druh podvodu. Ak chcete podať sťažnosť priamo spoločnosti Magix, pošlite e-mail na adresu

SOUND FORGE

18 answers, most recent on 11/9/2025

RE: Support Is Non-Existant

I think Magix only responds to messages about Vegas. Magix abandoned Sound Forge and Acid.

SOUND FORGE

2 answers, most recent on 8/21/2023

RE: [Solved] can't find my product serial no.

@David-Carter1965 Try entering your voucher code here: https://www.magix.com/redeem

Audio Cleaning Lab

One answer, on 3/28/2026

Cannot install Magix Audio Cleanic 2014

Hello, I own MAGIX Audio Cleanic 2014 and I am trying to reinstall it on my current PC. However, the installer downloaded from my MAGIX account is an online setup tool, and it always stops during the download process. It seems unable to retrieve the

Other products

3 answers, most recent on 10/19/2025

RE: Issue with Text to Speech Magix Video DeLuxe 2026 Premium

@Petrus-vanderKnaap Hi Petrus, Try deleting the EBWebView folder. See: MAGIX Helpcentrum - Magix HUB problem HTHRob

Movie Studio

7 answers, most recent on 1/14/2026

RE: [Closed] why does FABS.exe need to run

@rolf-oosting Hi Please do not resurrect old topics, this one is over 12 years old. Magix, is the company, not a product name and is not BorisFX. BorisFX only purchased Samplitude, Sequoia, and Music Studio from Magix, and some of their plugin

SOUND FORGE

9 answers, most recent on 10/7/2023

RE: [Solved] SFP15 uninstall / reinstall failure

@Kev38 This error message? https://www.magix.info/us/support/article/notification-could-not-connect-to-the-internet--154/

Music Maker

6 answers, most recent on 8/10/2024

RE: [Solved] Question about commercial use and selling of music made with VST's

@AJenn Hi Please do not duplicate or bump posts, this is a user to user forum not Magix support and a response to your question will depend on when another users is online and can help. If you buy a commercial licence for every Soundpool you use one

Music Maker

16 answers, most recent on 3/30/2026

RE: Loops Unlimited

@Hermesf To my knowledge the only way to contact sales support is infoservice@magix.net or shop@magix.net. But generally, if you haven't cancelled your subscription at least one month before the renewal date, the renewal is valid

ACID

7 answers, most recent on 4/1/2026

RE: remotely support me sort out acid 11 issues

PaulBorisFX has acquired SoundForge, Vegas & Acid The first two have already been updated, and they’ve fixed practically all of MAGIX’s bugs in four weeks (something MAGIX took 8 years to do 😐 😝 😐 ) And Acid Pro 2026 is due out within a