• Movie Studio

  8 answers, most recent on 8/22/2024

  RE: Upgrading to Magix 2025
  @robert-g You can change your email address in your account. Go here, log in using your old email address (hopefully you can remember your account password!) go to User Data and update your email address. This will "transfer" all your account
• Movie Studio

  4 answers, most recent on 1/22/2026

  Terrible website
  Jiayi-Xu wrote on 1/12/2026, 8:07 PM I paid by Paypal and it went through properly. My credit card in Paypal was charged. But, I got an error message saying some error and I didn't get anything. Not an email or anything. The products are still in my
• Video Pro X

  11 answers, most recent on 3/25/2024

  RE: [Solved] Stuck on Scanning for Plugins - Reinstalling VP21
  @Brewer-Shettles Hi . . . . very few people read the bottom of a website page . . . . Very true, and also applies to emails. Google search can be 'unreliable' at times particularly if you add 'Magix' to the search phrase, however if you search for
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 Hi The email address I gave @Gr8fuldan was, and AFAIK, still is not an AI bot, and was/is the customer service contact address, not Support. How long a response will take is an unknown at this time., with all the changes last
• Movie Studio

  2 answers, most recent on 2/14/2025

  proDAD ReSpeedr V2 download?
  Hi, I am hoping im missing something (not literally), but when i purchased the magix movie maker ultimate 2025 i added the extra money to upgrade to the proDAD ReSpeedr "V2" over the V1 that comes with it, but never recieved the email about either.
• Other products

  7 answers, most recent on 10/3/2024

  [Solved] unable to install Indepdence 3.6
  Hi guys, I'm a newbie here.. Just recently upgraded to Pro X8 suite...from X3.. I'm having problems installing the Independence 3.6 plugin using the main software download feature. I keep getting the message ''Insert the MAGIX independence Pro 3.3
• SOUND FORGE

  7 answers, most recent on 11/12/2025

  RE: Sound Forge 17
  @Ross-Abas Hi, Did you check your spam box? An Email with the activation code is usually sent out within a minute. The normal route to contact Magix is to click on that big button at the top of the forum that says SUPPORT, select the product and
• Video Pro X

  One answer, on 4/19/2026

  Activation confirmations
  Hello everybody and the MAGIX Software Team! I'm excited to start my new adventure with the newly installed Video Pro X as I had just upgraded from "MAGIX Video deluxe 2026 Premium". I'm afraid I have caused some confusion amongst the MAGIX Software
• Movie Studio

  16 answers, most recent on 2/25/2026

  RE: Can't get Red Text
  @KJS-LES Am I supposed to get an email when a reply is posted? I saw the reply because I had left the web page open. Yes, if you ticked the box on the page where you created your original post, saying that you want to follow this post. See
• MAGIX

  34 answers, most recent on 3/31/2026

  New "owners/developers" of Sequoia, Samplitude and Music Studio.
  I've just received an email from BorisFX confirming the sale to them of Sequoia, Samplitude and Music Studio. I quote: The entire team, including developers, engineers, product leadership, and support staff, has made the move. We’ve formed a new
• Movie Studio

  16 answers, most recent on 10/7/2024

  RE: Mpeg2 activation failed.
  @terry-roberts When you submitted the ticket did you receive an automated email acknowledgement? If so, it includes a ticket number so reply to that email and ask for an update. If you did not receive that email your ticket has not "gone through"
• SOUND FORGE

  11 answers, most recent on 4/14/2026

  RE: Welcome window keeps popping up on startup
  I should point out specifically what is popping up. It is a grey box that says 'welcome' in the top left. It shows the serial number as well as my email address login. The yellow prompt box says 'activate and register immediately online'. I believe
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  I have today been trying to send in a submission for support activating Movie Studio 2025 Pro plugins from NewBlue and proDAD, but I can't even send it - the "email submission" form tartly reports "The support request could not be saved."   Anyone
• Photostory

  3 answers, most recent on 6/8/2026

  RE: can't find activation code
  @william-jones6679 Welcome to the Magix user to user forums. There are no Magix staff present here so no-one can email you any activation code, sorry! However, you say you purchased PS 2026 on disk. From where did you purchase it? Magix software
• SOUND FORGE

  7 answers, most recent on 4/9/2026

  RE: Ozone elements says serial # wrong
  @Paul-Gaunt It's also likely that you can get a free upgrade to Sound Forge 2026 if you just bought it. To my understanding Boris FX will upgrade you for free if you bought the software in 2026. Do you know how I do this? Edit: I'm on perpetual, not
• Music Maker

  6 answers, most recent on 4/26/2025

  RE: Live Pad Set
  @David-Barselow Hi David . . . . . problem is the everything needed is not loading in the window as they use to when they were working just fine . . . . Do you mean the Live pads look like this on opening? When you select a preset do the pads then
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  I didn't change my email address. In fact the account wasn't even working until I managed to use my old address and password to create a new account with Magix. Why that was effective I have no idea as the software is registered already. I just
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  @Matth Hello Matth, It's unfortunate that you haven't been able to resolve your issue (yet). As a moderator, I see that you changed your name from Matthew-Hopcropt to Matth on August 26, 2025. Did you also happen to change your email address?You
• Off topic

  One answer, on 6/7/2024

  change email no confirmation
  cant access that email and need to update it.
• Movie Studio

  One answer, on 8/21/2024

  I can not
  Dears, I can't access updates. I had to change my email several times, the initial one being fernando.removed by Moderator, which I no longer have access to. My new email is removed but the program does not accept this email to make updates.The
• Video Pro X

  One answer, on 3/23/2026

  [Closed] Downloading Video Pro 23
  I cannot get the downloaded file to install Vegas Pro 23 on a brand new PC AMD Ryzen X870 Motherboard, 64mb of RAM, 1TB main drive and a 2TB secondary drive, program will not even begin to download. On my laptop which is an Intel i9 Lake I cannot
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  would this be possible to share the installer for SF15? Hi @Olec, If you do not have a SF-15 activation serial code (and the paired email address), you would not be able to use it. If you do have the code, you can download the installer from the
• Off topic

  4 answers, most recent on 8/27/2024

  my software
  My software i purchased online through barnes noble doesn't have a serial numer in email, and why isn't their a contact that has me so frustrated. my school email it was sent was, email removed by Moderator. But i registered with my personal email
• SOUND FORGE

  6 answers, most recent on 5/3/2025

  RE: Personal email address in ENGINEER meta data field !
  @Duncan-Dettmer  On the fresh file in SF, before I save it, the meta data panel shows my email in the engineer field. Double click on the field and remove the e-mail. Check also the other metadata tabs.