• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  Alex G That is my point;- you are looking elsewhere for a different product , (sales) I am only thinking of buying it as full video program not as a subscription. and i cannot make my mind up
• Music Maker

  5 answers, most recent on 1/26/2025

  [Solved] String Ensemble, Drum Kit and Vita Sampler not loading!
  I recently did a full uninstall and reinstall of the program, using my Music Maker 2020 Plus Edition disc as the start up, and then subsequently running all updates. However, I now have found that the Drum Kit, Vita Sampler and String Ensemble are
• Movie Studio

  2 answers, most recent on 5/1/2024

  [Solved] Return
  I am very unpleased with Movie Studio 2024. I upgraded from Movie Studio 17 3 days ago and I haven't been able to open any files or use the program at all. I have spent hours trying to figure out why I have a black screen and can't see anything on
• Off topic

  One answer, on 8/10/2025

  [Closed] CD Architect 5.2
  I purchased CD Architect 5.2 via Amazon Download. It worked great for a long time on my old win10 computer but it has since crashed and i am now rebuilding a new win11 system. I ran the installation file and it installed perfect, but when i start
• Music Maker

  One answer, on 12/20/2025

  help
  I bought Music Maker through Amazon and only received a voucher code, and your redemption page isn't working. How do I redeem it so I can get the program?
• Movie Studio

  9 answers, most recent on 7/31/2025

  RE: How long does it take for customer support to respond?
  @webfrit Hi. In my opinion, it is always worth having accounts with the individual plugin effects companies that you have. First it would allow such deactivations / re-activations and second, sometimes there are free updates to such programs that
• Music Maker

  8 answers, most recent on 5/27/2024

  RE: [Solved] The program gets stuck while recording audio
  @V-S I would guess it should work fine without registration. You now need to select the ASIO driver for your AudioBOX Usb96 under the Audio/MIDI tab in the Music Maker program settings. Click on the Advanced button to open the ASIO driver settings.
• Music Maker

  3 answers, most recent on 4/5/2024

  RE: [Solved] Upgraded monitor, same PC.. Resolution issue, some help, please
  @playoftheyear Hi Try enabling the option High Scaling options shown below in the programs shortcut - it should be in the location shown in the image below. Leave the controlling option set to Application initially, try the other options if it does
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  Since no one is able to get MAGIX to respond and I am unable to reactive this program on my new PC, does anyone suggest a very user-friendly product that I can get instead? I do simple videos for our family reunions and sometimes for family reunions
• SOUND FORGE

  2 answers, most recent on 9/2/2025

  RE: install Problem
  @Victor-HUGO7807 Can you upload a screenshot of the install program you downloaded and ran? Usually, Windows puts newly installed program visibly into the Start menu that opens after you click on the Windows button in the Windows task bar. Sound
• Music Maker

  6 answers, most recent on 11/16/2025

  RE: The VST3 MT Power Drum Kit 2 plugin crashes the Magix Music Maker appl
  @marcelo-silvera Just to be sure, you put both the 64 Bit vst3 and pdk files into the directory C:\Program Files\Common Files\VST3 ?
• Music Maker

  4 answers, most recent on 4/14/2026

  RE: Novità in Music Maker: si pianta
  @GBSpower Per poterti aiutare, abbiamo bisogno di una descrizione più dettagliata. A mio parere, se il programma non si avvia, il problema potrebbe essere causato dalla recente funzionalità MIDI2 introdotta da Microsoft nelle versioni 24H2 e 25H2 di
• SOUND FORGE

  2 answers, most recent on 7/2/2023

  RE: [Solved] SF pro 17 - not starting-up any more
  @naren17 Hold CTRL and SHIFT and double click on the Sound Forge program icon to start the program. Keep holding CTRL and SHIFT until a small window appears that will ask you if you want to reset the program settings. Maybe it will work again.
• Movie Studio

  One answer, on 7/17/2025

  RE: Problem with movie views
  @k9vet Hi Possible causes, are a corrupt program ini file or a corrupt project file try the following: A program reset File, Settings, Reset program settings to default and restart the program, note: this will reset any custom settings eg folder
• SOUND FORGE

  3 answers, most recent on 1/1/2026

  sound forge 9
  Hello, I just purchased a new computer with Windows 11. I've tried over and over to install the program using the disc and the download from the Magix site. After installation, the program wants the serial number and then a long authentication code.
• SOUND FORGE

  5 answers, most recent on 10/7/2025

  RE: [Solved] Missing DLL for Sound Forge Pro installer
  Thank you. Already had done the stock system checks. Turned to Magix support, and as I was describing the issue, it suggested this site
• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  @tony-maye Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please
• Photostory

  15 answers, most recent on 1/28/2026

  RE: 2026 Manual doesn't agree with program - Split Photostory, etc.
  The thumbnail distortion I posted above was caused by me changing my Windows 11, over riding the Properties-Compatibility-Change high DPI settings, setting it to Override - System Enhanced for this Photostory 2026. I did it because the burn screen
• Movie Studio

  12 answers, most recent on 4/9/2026

  RE: How to stop Magix trying to force me to install Travel Maps everytime?
  @Apollo89x I do not have Magix Travel Maps. Never wanted them. Have no personal use for them. I do not get notifications asking me to download it. I think you have to be very careful when you set either of the Magix video editors up and don't just
• Music Maker

  3 answers, most recent on 9/2/2024

  [Solved] Copying and Loading Soundpools Problem
  I have Magix Musicmaker Premuim 2023 running on a new Windows 11 PC. I reloaded the program from CD to my new computer so it didn't find all my soundpools. I copied my old soundpools to a DVD and from there used "add new soundpools" to get them to
• Video Pro X

  7 answers, most recent on 11/18/2023

  RE: [Solved] How do I raise a support ticket ?
  @Nigel-Jones Hi, The normal way - click on SUPPORT at the top of this forum. Select your program. Scroll to the bottom of the page. The rest should be obvious. John CB
• Movie Studio

  44 answers, most recent on 9/12/2025

  RE: some objects cannot be moved on the timeline. Others can...
  It feels drastic to uninstall the program and reinstall it just a week after I bought it and installed it.
• Music Maker

  One answer, on 9/14/2025

  soundpools music maker 2025 premium.
  doesn´t want to load paid soundpools,is paid for a year, worked for 10 months,it shows me in the program, as well as in my products, unlimited loops,but when working in the program, it does not load them, it shows empty packages,as if my license had
• SOUND FORGE

  One answer, on 2/9/2026

  RE: Software is not registering any sounds from my interface.
  @Ron-Burton You might need to select and apply the ASIO driver of the interface in the program preferences. Make sure to enable microphone access in the Windows security settings otherwise Windows will block audio recording for security reasons.