• Movie Studio

  One answer, on 11/26/2025

  Neat Video update to 6.0.9
  Greetings, The title says it all. https://www.neatvideo.com/news/nv-609 AndyW
• Samplitude

  2 answers, most recent on 4/14/2025

  [Solved] list of MIDI controls for VITA instruments?
  I'm running Samplitude Studio 2023, using several of the VITA instrument plug-ins that came with it, and I'm trying to use automation to change some of the sounds during the song. However, when I set up an automation curve and I want to select which
• Video Pro X

  7 answers, most recent on 12/8/2025

  RE: Ripple Delete shortcut not working
  I've done further tests and Ctrl + Delete does nothing in terms of closing the gap regardless of mouse mode selection in VPX 17. But if I have mouse mode for all tracks enabled and then just press plain delete the selected objects will be deleted
• Movie Studio

  3 answers, most recent on 7/23/2025

  RE: MS2023 Suite: select all then can't move it
  @john-x Hi. Instead of selecting all objects did you try changing the mouse mode to effect all tracks and then move the front most object backwards? Ray.
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  This is why it's so confusing. I see that Magix attempted a withdraw to my debit card. Nothing at all about Boris. In my searches I saw the name Boris, but had no idea what it was. I guess I need to purse that. Thanks for the info.
• Off topic

  One answer, on 1/4/2026

  Images
  What happened to the images for all the new audio post?. I added mine like always and it doesn't show now. That was part of the presentation of the song.
• Movie Studio

  6 answers, most recent on 6/7/2025

  Green Thumbnails
  I am using Movie Studio and all of a sudden, all my thumbnails in the import window are green. I can hear audio when I preview the clips but see no video. Is this common and does anyone know how to fix it ?
• Movie Studio

  11 answers, most recent on 3/22/2026

  RE: Cleaning a really poor quality video
  @CubeAce Ray, the resolution is 320x240 (as in the Mediainfo) and is the original file I was given. I've asked my brother what camera was used and he thinks it was a Panasonic and it was a "big b***er" 🙂 that I assume didn't record in 320x240 so
• Video Pro X

  25 answers, most recent on 2/11/2026

  RE: Cannot start VPX17 by double-clicking on MVP file
  @browj2 Hi John OT, however, It is has been in all versions since 2007. Click the Show all Actions when in the macro wizard The above is from 365, latest version, which I have to sort out the trust and security settings and being able to work
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  Actually, the title of this thread is "Does Magix have customer support" so my comments above are entirely in keeping with the subject of the thread. One wonders whether Magix provide any support at all.
• Other products

  6 answers, most recent on 12/5/2025

  RE: URGENT: Cannot upgrade/crossgrade from ACID Pro to Vegas Pro 23 Studio
  @Santana Be aware, this is not our company, we are all just users here, giving advice to each other in this community. No Magix staff is active here.
• SOUND FORGE

  8 answers, most recent on 2/4/2026

  RE: Sound forge pro 18_plugin chain issue
  I didn't had this issue with previous versions of SF. Only with SF 18.And this occurs on all PCs, since I'm teaching sound design, and all my students have the same problem on their machines.Another issue, is that the meters (true peak meter, ...)
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Tom_Sp Hi All Yes I am quite disappointed that Tom has not given an update on support issues in this thread or even responded to my messages. Stephen Forum Moderator
• Video Pro X

  11 answers, most recent on 7/12/2025

  exporting seperatly
  Hello Is there a way that if a timeline is filled with 10 MP4 files of 15sec each, It will export each and every one of them serpeatly as MP4? or they all have to only be exported as merged version of all of them together in one file?
• Movie Studio

  9 answers, most recent on 10/10/2024

  RE: [Solved] YouTube Shorts Help
  @DarkWestern Magix is great for making YT Shorts! There are Movie Settings presets for "Social Media", being square and 9:16 (ie portrait video). It's a tradeoff between filling the phone screen or not zooming in as much using a square, or even 4:3,
• SOUND FORGE

  14 answers, most recent on 8/29/2025

  RE: where is spectralayers pro??
  Yes checked thoroughly. All in the email are: Upgrade: SOUND FORGE Pro 18, iZotope RX 10 Elements, iZotope Ozone 11 Elements. Items listed as "Top features at a glance in their Exclusive Offer Upgrade are: Steinberg Spectralayers Pro 11,
• Video Pro X

  4 answers, most recent on 5/23/2024

  [Solved] Purchased Magix Store audio (ogg) files not found
  Hello is there any fix to this recurring issue on Video Pro X (16 & older) that when a project is loaded with Magix store content could not be found YET it is in the path that it was originally installed in AND present! I thought the current
• Music Maker

  One answer, on 5/24/2023

  [Solved] Transfer of license
  I accidently purchased two forms of music maker with two different accounts. I would like to converge them all onto one account, a new account specifically for music production. Is there a way to do this so it all under one account? I also have
• Music Maker

  16 answers, most recent on 4/5/2026

  RE: Unlimited loops
  I can’t enter anything here at all :(
• Audio Cleaning Lab

  5 answers, most recent on 12/13/2023

  [Solved] Split tracks and fade in/out
  I'm new to ACL 4 having used Audacity for so long. What I could do in Audacity in 2 minutes is taking me a lot longer in ACL. If I record side A of a record and there are 6 tracks, I would like to apply fade in and out on each track. Especially for
• SOUND FORGE

  7 answers, most recent on 11/12/2025

  RE: Sound Forge 17
  @Ross-Abas We are all just users like you. We are not customer support. What should we do? It's correct you contacted the shop e-mail address.
• Movie Studio

  89 answers, most recent on 5/5/2025

  RE: Upon importing my photos, they turn to black and white or all black
  So, if I go with an upgrade, it sounds like the one to with would be Magix Movie Studio 2025. The choices are "Platinum", "Suite" or "Ultimate". I wonder if choosing one of the three makes a difference or if all three work. Which one are you
• Off topic

  8 answers, most recent on 10/14/2025

  RE: Software
  All of them, because I want to check what I will use in the future (and possible with an upgrade. ComputerID: Settings, info, PC name
• Photostory

  4 answers, most recent on 3/29/2024

  RE: [Solved] Unlink Audio and Video Tracks in PhotoStory 2024
  @ROBERT-STEPHENS Hi Robert, Unless something has changed from the version that I have, the audio part of a video clip is on one track, not on two tracks and cannot be separated. For this you would need Movie Studio Platinum/Suite. You mention adding