• Movie Studio

  15 answers, most recent on 11/12/2025

  RE: MPEG-4-Codec
  @Raymond-Thompson Hi We need more information on the video file, Download and install MediaInfo and analyse one of the clips and post the results, see this tutorial on how to setup MediaInfo and analyse a video clip for all the data required.   It
• Movie Studio

  10 answers, most recent on 4/20/2025

  RE: Magix Movie Studio 2025 TRIAL
  Hi Ray, I will try some of the things you have suggested but I must admit that some of the other things you mentioned I do not have a clue about. I feel like complaining to the builders of my PC that they should have offered a better replacement
• Movie Studio

  32 answers, most recent on 6/30/2024

  RE: Scrolling Suggestion-Thoughts Please
  @johnebaker Hi John. add in the scroll parameters in the driver, where they are available, In my case that should be an 'if they are available'. I used to have that available when I was using the Microsoft Inteli-mouse but my current generic optical
• Music Maker

  2 answers, most recent on 1/27/2024

  RE: payment unsuccessful
  @SAM-DSOUZA You credit card needs to support a security protocol for authentication (3-D Secure).
• Samplitude

  6 answers, most recent on 3/18/2024

  RE: Monitor does not work when recording wave files.
  @Joseph-Figueroa This sounds like your Sound Blaster driver is messed up. Maybe you need to reinstall it. Try the following. On your computer keyboard press the Windows key and R to open the Run command window. Type devmgmt.msc and press enter to
• Photostory

  11 answers, most recent on 11/6/2024

  RE: Cannot delete photos in Media Pool.
  @DannyP Hi Looking at the image you posted above, what is the F: drive, a second internal, or external USB drive, the Samsung camera connected by USB, or the memory card from the camera? @Bol I agree with @browj2 comment here, regarding deleting
• Photostory

  3 answers, most recent on 3/19/2026

  RE: Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme
  @Frans-Aarts Hi . . . . run the installer, a window briefly appears on screen and then immediately disappears . . . . Check your Antivirus software is not blocking the installer running or connecting to the Internet, you may need to turn off the
• Samplitude

  4 answers, most recent on 2/22/2024

  RE: Samplitude using ASIO drivers poor audio and PC crashes
  This happens in MAGIX 2023 if you use a SB AE-9 Card, It also happens in a SB ZX card This problem has now beed solved for me, thanks to support staff from the Magix Music Maker Forum on Facebook and extensive testing by myself. If you have this
• Movie Studio

  29 answers, most recent on 5/10/2025

  RE: MAGIX Movie Studio 2025 Suite will not open after installing
  @Jude-Harrison-Smith Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required,
• Video Pro X

  14 answers, most recent on 1/6/2025

  RE: Bluray Burner Problems and Multi-Language Bug in VPX16
  @browj2 Hi John. As far as I understand it, to write to a Blu-ray disc requires a much narrower and more powerful beam than for it's other burn or playback functions although playback still benefits from a narrower beam. I had two Sony Blu-ray
• Music Maker

  7 answers, most recent on 11/11/2024

  Unauthorized transaction on my Credit card done by MAGIX
  Hello MAGIX team, I purchased MAGIX Music Maker 2024 premium last year with a free Loops Unlimited plan but haven't opted for a paid subscription of the Loops Unlimited plan. No information is provided regarding the subscription under the Loops
• Movie Studio

  14 answers, most recent on 6/16/2024

  RE: Movie Studio will not display video but does play audio
  @Roger-Blair Hi Can you clarify/expand these 2 statements please: . . . . XEON 2135 CPUs . . . . How many CPU's are there? . . . . Changed the display card and that seems to have fixed the issue. . . . Do you mean that you have replaced the Quadro
• Movie Studio

  14 answers, most recent on 6/16/2024

  RE: Movie Studio will not display video but does play audio
  @Roger-Blair Hi. I assume it is because you have to run your monitor through the nvidia card and the Infusion Engine Three needs to run driver version 496.76 or higher to work and your last driver version release was 442.76. The problem is Windows
• Photostory

  15 answers, most recent on 1/28/2026

  RE: 2026 Manual doesn't agree with program - Split Photostory, etc.
  @doane HI You can ignore that 'error' message it means there is no set GPU which can hardware accelerate the encoding of the video. The CPU will do all the processing and encoding, however it will take considerably longer to complete. However if the
• Movie Studio

  22 answers, most recent on 8/13/2025

  RE: Support and TICKETS
  @emmrecs @jtu001 Hi. I was using an nvidia 1650 Super but it could not cope with more complex projects so I have it as a standby in case my 3060 12GB stops working but even that struggles with some of the demands I put on it. The more complex a
• Movie Studio

  14 answers, most recent on 9/8/2025

  RE: MAGIX Video deluxe 2026 Premium (Constantly Crashing on Startup)
  @ItsMichael Hi. I don't know about the others but I have one monitor plugged into the nvidia card and the other into the motherboard video port so both GPU's are active and can be used by the program. Even if you select the nvidia card for your
• Video Pro X

  6 answers, most recent on 10/9/2024

  RE: replay video clips in project mode
  @ccolreavy Hi . . . . Should I upgrade my graphics card? . . . . You would have to buy a new laptop to upgrade the GPU's, in general they are not upgradeable as the GPU chip is soldered in, and the laptop cooling arrangements and circuit board are
• Movie Studio

  7 answers, most recent on 11/10/2024

  RE: Program will not run.
  Hi, John. GeForce GTX 650 is the correct card (screen shot below). I suppose I'll be taking my computer to the repair place that until the last time I was there was the best I'd ever found. The last time I was there, they fixed so many problems I
• Movie Studio

  16 answers, most recent on 12/23/2025

  RE: No video only sound
  @me_again, @emmrecs Hi Snapdragon chips are a 'System on a Chip' (SoC) , ie they are CPU, GPU, audio, and other hardware devices, all rolled into one chip with lower power requirements, then for example CPU, GPU and motherboard combinations found in
• SOUND FORGE

  77 answers, most recent on 2/4/2026

  RE: SFPro continually crashes - versions 14-18
  @SteveMTNO It also looks like you have a Xeon workstation with a Quadro card. I'm not sure if this makes a difference. Could be, but that's just speculation. Would be interesting to know if you have this problem on other computers as well. Since it
• SOUND FORGE

  77 answers, most recent on 2/4/2026

  RE: SFPro continually crashes - versions 14-18
  @SP., @SteveMTNO Hi . . . . Snappy Driver Installer will then only download the relevant packages. This can take a while because they are distributed via file sharing . . . . This sets alarm bells ringing with me. Downloading drivers files from
• Samplitude

  8 answers, most recent on 8/7/2024

  RE: No Signal through Visualization
  Are you using the internal sound card or an external interface? Which driver do you currently have set? Does it work with another driver such as WDM, Magix Low Latency ior ASIO4ALL? With kind regards Your MAGIX Pro Audio Team
• Photostory

  2 answers, most recent on 3/18/2023

  RE: [Solved] Keine Videovorschau in Photostory Deluxe 2023
  @thomas-linsinger Hi Try changing the Program setings, Device options to CPU. If the video is still black, the we need more information. The specification of your computer system including Windows version, see this topic for what is required and
• Movie Studio

  19 answers, most recent on 11/3/2024

  RE: program crash on export after 5 minutes movie studio 2025.
  Greetings Brian, I'm a little confused by all this. I may have missed something so I'm afraid I'm going to ask what is possibly a very silly question - why don't you use the Arc A770 for Importing, Processing and Exporting? I was going to buy one of