• Movie Studio

  7 answers, most recent on 1/14/2026

  RE: [Closed] why does FABS.exe need to run
  @rolf-oosting Hi Please do not resurrect old topics, this one is over 12 years old. Magix, is the company, not a product name and is not BorisFX. BorisFX only purchased Samplitude, Sequoia, and Music Studio from Magix, and some of their plugin
• Music Maker

  16 answers, most recent on 3/30/2026

  RE: Loops Unlimited
  @Hermesf To my knowledge the only way to contact sales support is infoservice@magix.net or shop@magix.net. But generally, if you haven't cancelled your subscription at least one month before the renewal date, the renewal is valid
• ACID

  7 answers, most recent on 4/1/2026

  RE: remotely support me sort out acid 11 issues
  PaulBorisFX has acquired SoundForge, Vegas & Acid The first two have already been updated, and they’ve fixed practically all of MAGIX’s bugs in four weeks (something MAGIX took 8 years to do 😐 😝 😐 ) And Acid Pro 2026 is due out within a
• Photostory

  16 answers, most recent on 12/21/2023

  [Solved] Travel Maps
  The Magix Travel Maps video ends with the travel video saved back to Photo Story. I can't seem to get that to work. I have to save it to the folder with photos, and then load it as another photo. Am I missing something. Windows & recently
• SOUND FORGE

  2 answers, most recent on 12/29/2023

  RE: [Solved] Choppy audio when saving files.
  Seasons Greetings and welcome to the Magix Sound Forge users community @Docrox, Change/experiment with the "Playback buffering" setting in Sound Forge (Options> Preferences> Audio).A 'garden variety' internal soundcard usually works well in
• Movie Studio

  One answer, on 2/12/2026

  RE: Can anyone recommend a decent Video Editing Software
  @David-Rosingana Welcome to the Magix user to user forums. Which Magix video editing product do you own? Magix Video Pro X will allow inter-frame line-up, your free hand; I'm guessing (because I have no experience of it) that Vegas Pro might do the
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @Michael-Schmidt6033 Yes, as this post confirms, BorisFX now owns SoundForge. However, I note you list Sound Forge v 18 and 19. These are versions produced by Magix so it seems you do need to contact them! (I admit I was not aware that it was
• Movie Studio

  4 answers, most recent on 12/14/2025

  RE: Magix Hub
  Yes I checked by shutting down antivirus and firewall. "Store" works, "Magix Hub" doesn't. This folder is located in "C:\Users\<login>\Documents\MAGIX\Video deluxe 2026 Premium\" and deleteing it was proposal to solve problem from Magix
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Frank-Pietrantoni9884 A pity. Magix Support should at the outset have redirected you to Vegas support who are better equipped to answer your questions. Sadly Magix Support appears to be not working very efficiently at present.
• Off topic

  One answer, on 4/13/2026

  Magix Tickets Uncompleted
  I have Magix tickets that were never answered according to the transition to BorisFX, I was wondering if it was possible to be able to get the messages that I sent for my Unanswered tickets, or forwarding support inquiries to BorisFX if relevant.
• Movie Studio

  61 answers, most recent on 7/25/2024

  [Solved] My MAGIX software will not cut a DVD to Disc
  I have used Video Easy and the Movie Edit Pro Plus to convert recorded MTS files to DVD and write to disc for years. A change of computer put me on to Windows 11 and I haven't been able to create DVD discs since. Repeated appeals to MAGIX Support
• Music Maker

  3 answers, most recent on 9/30/2024

  [Solved] Feature queued for download forever
  Using Magix Music Maker Premium 2024 on Windows 10 Pro laptop. This suite includes (among other features, which I have already downloaded and installed without any issues), the Music Maker features: Creative Suite, Plus FX, and Premium FX. I checked
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  @px41 There seems to be a chance that you'll get a response. See the latest comments here: https://www.magix.info/us/forum/does-magix-have-customer-support--1351596/
• Music Maker

  4 answers, most recent on 4/14/2026

  RE: Novità in Music Maker: si pianta
  @GBSpower Di solito basta inviare un'e-mail a infoservice@magix.net o shop@magix.net. Non so quanto tempo ci vorrà prima che qualcuno risponda, ma è importante richiedere un aggiornamento ogni paio di giorni, indicando il numero del ticket. Magix ha
• Movie Studio

  16 answers, most recent on 4/26/2026

  RE: GL Transitions ?
  @idd-2016 Hi I know of only 2 mainstream video editors which support OpenGL 'shader injection', and neither of them are Magix, or former Magix, products. Other software such as FFMPEG and Blender can utilise GL Transitions with video. Looking at the
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  https://bigfins.com/music/Magix_n.png Uploads aren't working, so I put the image on one of my servers. I wasn't aware of this. It helps me understand why Magix does not reply to any tech support requests for the last 6 months.
• Photostory

  16 answers, most recent on 12/21/2023

  RE: [Solved] Travel Maps
  To all if following this thread, I got a response to my post from PS support. Still not sure that it works as described in the tutorial video, but checking the box "Edit video in Magix PhotoStory 2024" does put the travel video on the timeline. Mine
• SOUND FORGE

  2 answers, most recent on 10/17/2023

  RE: [Solved] SF Studio 17: Channel Converter - where did it go?!?
  @Jason-Clift Yeah, install the free demo version of Sound Forge Pro. The channel converter is definitely there. You can contact customer support at infoservice@magix.net and ask them for a refund of your Audio Studio version.
• Music Maker

  13 answers, most recent on 1/9/2024

  [Solved] Purchased soundloops not accessible via offline computer
  PROBLEM Music Maker v25. The soundloops our NGO have licensed are not accessible via Music Maker. "Please sign into the store to use any soundpools you have purchased." LIMITATIONS The computer with Music Maker cannot be connected directly to the
• Music Maker

  2 answers, most recent on 8/4/2023

  RE: [Solved] Grid snapping samples issue
  @Tartu2 https://www.magix.info/us/forum/big-problems-with-dragging-objects--1327929/
• Movie Studio

  12 answers, most recent on 12/22/2025

  RE: SPLIT WHILE PLAYING WITH LETTER T
  @Aamer-Bader Has come up before... https://www.magix.info/us/forum/spliting-objects-disabled-during-timeline-playback--1346126/ Could be worth a Request to Magix Support.  
• Movie Studio

  2 answers, most recent on 2/14/2025

  RE: [Solved] Adding a voice-over does not work
  @David-Bailey5314 Hi . . . . I cannot add any extra audio through an external microphone. . . .I can use that microphone for dictation in other programs. Windows has 2 options for allowing access to the microphone, one for Windows Apps and one for
• Movie Studio

  4 answers, most recent on 12/14/2025

  Magix Hub
  Hello. I have MAGIX Video Deluxe 2026 Premium (v 25.0.1.248 UDP3). I have an issue with entering to the Magix Hub. After clicking on the "Magix Hub" button, an animation with dots shows, and nothing more happened. I waited for about 10 minutes with
• Other products

  One answer, on 2/10/2026

  recherche d'un produit
  bonjour j'ai acheté deux prduits le magix clean 2016 et le magix audio clean Mx dans mes produits il n'apparé que le clean 2016 pourtant ils ont été acheté ensemble