• Other products

  One answer, on 6/3/2024

  [Closed] Refund for Sony vegas
  Hello my name is Sebastian   I am writing to request a refund for the purchase of Sony Vegas21, which I bought on 6/2/2024. I am not satisfied with the program because it is difficult to use and sometimes it crashes.Also I didn’t know that I have to
• Music Maker

  14 answers, most recent on 3/1/2024

  RE: Scales and Pitches
  Here is a Vocal Tune screenshot. Since the first chord entered is C-major, shouldn't all of the subsequent pitches, if arranged in order from 1-7, be the major chords in the key of C-major? What determines what chords or notes correspond to the 7
• Movie Studio

  34 answers, most recent on 11/26/2025

  RE: MP4 audio going out of sync
  @johnebaker @ron-griswold Hi John, Ronald. Sorry I missed that information of intel i9-9900k , motherboard gigabyte z390-e , hard drive 500 gig m.2 , video card MSI 1660 super . 32 gigs of ram . Please also put that in your signature. It's where we
• SOUND FORGE

  28 answers, most recent on 1/27/2025

  RE: INSTALLING LEGACY PLUG-INS
  @Burton-Allan Sadly, I have no idea how old the mastering suite is and whether it still works on modern Windows computers. I think Sound Forge 11 is from 2013, so that could be the problem. Maybe it's an alternative to install Windows 7 in a virtual
• Samplitude

  3 answers, most recent on 8/12/2024

  RE: How to change default crossfade length?
  Thank you SP!To recap (and for other people googling it), in order to change the default crossfade length, I Double-clicked an object to open the Manager/Docker Chose its Object Editor tab within the Manager/Docker Edited the crossfade numerical
• ACID

  One answer, on 9/3/2022

  RE: [Solved] where can you find the voucher number for Brainworx. have acid pro 1
  @Former user Please check the order confirmation e-mail
• Video Pro X

  3 answers, most recent on 7/12/2024

  RE: Order Confusion
  @Christopher-Troutman Hi Assuming you want Fastcut to produce the base video using one of its templates, and then edit this further in Video Pro X (VPX). Using VPX, put the video clips and images on track 1 in the correct order and any audio track
• Samplitude

  14 answers, most recent on 12/7/2022

  RE: [Solved] Magix Audio Remote app
  @Barry.garage17 Windows Defender is not the issue - it is off because I use the Kaspersky firewall Just for absolute accuracy: Windows Defender is never fully "off" since it is required by Windows in order to allow Windows Updates to be installed. I
• Video Pro X

  44 answers, most recent on 2/4/2025

  RE: Problem with exported DVD
  @johnebaker Hi John, Many thanks for sticking with me on this! The client left me 5 VHS tapes; 4 have transferred and exported to DVD without problem (though no discs burned yet), 3 are single-layer, 1 is dual. The two-tape set is indeed a part 1
• Movie Studio

  2 answers, most recent on 3/16/2025

  RE: Edit the film slate template Movie studio 18 Platinum
  @Essie-Esterhuizen, @Gid Hi . . . . once you've filled in the template & created your movie choose Timeline mode top right of the timeline . . . . In order to get to Timeline mode for editing further, the movie must be disconnected from the
• Video Pro X

  31 answers, most recent on 8/28/2024

  RE: Selecting Movie Settings with VP X16
  You're right @AAProds, after battling with this affliction in another thread (to which I will return to report once I get this thing working) I decided that a different DVD Burner was in order. I purchased and external one. Sometimes I get lucky and
• Movie Studio

  2 answers, most recent on 4/5/2025

  RE: how to make a bluray menu for 76 videos
  @ashaath Hi . . . . Have I overlooked something, or am I up against limitations? . . . . The simple answer to both questions is yes and no. What you have is one movie (timeline) with 72 chapters, which as far as Blu-ray disc standards are concerned,
• Video Pro X

  17 answers, most recent on 5/2/2025

  RE: Ignite Color: Cine Commercial and Ignite Keying & Flares Release
  @CubeAce I have no idea of what one would lose trying to install HF software on a new computer build. I've been on Win11 for some time before the Artlist sale. I can run Hitflim Pro 2021.3 any time I want. I would "guess" that if you have the
• Photostory

  53 answers, most recent on 4/2/2024

  RE: Photostory Deluxe Won't Burn DVD: mda reports DVD creation error: 8400
  @ann-hesselsweet Just to clarify, photostory accepts MOV files but when the project is burned the format is changed so there shouldnt be a problem with the MOV files i have included? correct? Yes, but you need at least the basic QuickTime (QT)
• Music Maker

  5 answers, most recent on 9/20/2023

  RE: Unlimited Soundpool 2024
  @Rinotrip I believe there should be a voucher code in your order confirmation e-mail which will give you Loops Unlimited free for one year.
• Photostory

  5 answers, most recent on 5/1/2025

  RE: changed computer to windows 11
  @cherba Welcome to the Magix user to user public forums, so not a contact for any Magix staff or Magix Support. Hence, confidential data, like serial numbers or email addresses should never be posted here. That is the reason I have edited your post
• Audio Cleaning Lab

  17 answers, most recent on 9/14/2024

  RE: can no longer cut/delete in Sound Forge 19
  @Jon-Baker I have downloaded the Ver 4 trial version and it does exactly the same thing I rather feared that might be the case! In order to eliminate something in a particular troublesome mp3 file being the cause, can you post one of them to a file
• Movie Studio

  15 answers, most recent on 11/12/2025

  RE: MPEG-4-Codec
  @Raymond-Thompson Thank you again for that further information. I have edited your computer spec to remove much unnecessary and duplicated data. Please add that edited version to your Signature on your Profile page; it will then appear at the foot
• Movie Studio

  3 answers, most recent on 2/17/2026

  RE: .MVD Problem
  @Turkana Hi If you final 'product' is creating a DVD/BD disc, and you want each 'Part' to be individually playable, with or without Chapters, see this tutorial. If you are wanting to create a new video file or files Once you have all the individual
• Photostory

  5 answers, most recent on 3/21/2024

  RE: I would like to know how I can subscribe to Text-to-Speech Assistant
  @tomglen In which case your only option, I think, is to email infoservice@magix.net, give full details of your previous order, explain that you would like to "transfer" to the 365 version and ask for their help. You may be fortunate and they offer
• Other products

  6 answers, most recent on 11/11/2025

  I purchased Video Deluxe 2026 ULTIMATE but was sent wrong link
  I had been receiving a number of offers over the past months for special upgrade pricing to Video Deluxe 2026. I already owned Movie Studio (purchased in 2023). It's my understanding that Movie Studio became Video Deluxe at some point and after
• Off topic

  2 answers, most recent on 1/29/2024

  RE: No product email sent
  Thanks for the quick reply. I am sure I used the correct email. I had to use a register a different email to be able to post here. I will try the supplied contact emails you gave me...thanks. I made this order 3 days ago and have check spam folders
• Video Pro X

  One answer, on 5/6/2024

  RE: [Closed] There is a problem installing the program Help me
  @Former user Hi, This is a public forum for users, not Magix Support. The instructions on the screen where you created your post specifically instruct you to "not publish any personal information. Examples of personal information are your email
• Music Maker

  8 answers, most recent on 10/1/2022

  [Solved] lost some features afterMusic Maker 31.0.13 update
  The update installed ok, but i have two major issues. 1. There is no pan knob in the audio mixer. Tried different sizes, undocked from the bottom of the screen, but no luck 2. The sound pool instrument selection has vey small columns and I cannot