• Music Maker

  One answer, on 6/22/2023

  RE: variverb 2
  @Dariusz Hi This is a public user to user forum not Magix Support or Sales. Never publish Coupon codes or any other personal/confidential information, such as email address, serial numbers etc in the forum. Contact Magix by email to
• Video Easy

  21 answers, most recent on 6/7/2024

  Video Easy no longer recording audio in stereo
  I got Video Easy a few months ago because I am a beginner with no knowledge of editing videos and need something simple. When I first used it for the first two videos doing voice over it was fine. Now all of the sudden is no longer records audio in
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  Just a follow-up on the comments from the now banished user about Magix On-line World and Xara On-line and to clear up any misconceptions about the statements: As of 2025, OVHcloud has taken over as the hosting provider for Magix and Xara Online
• Music Maker

  4 answers, most recent on 4/20/2023

  RE: Music Maker Free Steam Edition with 2022 Premium Upgrade question
  @Shane_D You might also contact sales support at infoservice@magix.net and ask them for assistance. I don't think that Steam can do much about this.
• Music Maker

  15 answers, most recent on 1/19/2025

  RE: Confused by Music Maker Premium extras (Instruments & "articles")
  @Graham-HawkerActually those mini bundles seem to be treated as a single sound pool in terms of redeeming a sound pool.Its just the 2 sound pool bundles I purchased this morning Stranger Synths though is a three soundpool collection. Don’t know
• Video Pro X

  65 answers, most recent on 4/7/2024

  RE: VPX prices until April 9, 2024
  Regarding your placement, I found the comparison interestingand here goes nutritional information (amount per 100 grams) Apples ..................... OrangesCalories 52 ----------------> 47Total Fat 0.2 g -------------> 0.1 gSaturated Fats 0
• Movie Studio

  23 answers, most recent on 6/2/2024

  RE: What is Movie Edit Pro 2021?
  @Canaan Welcome to the Magix user to user forums. Are you sure it was Magix who sent you that offer? MEP 2021 is now an old version, the latest is Movie Studio 2024 so I am very surprised if MEP 2021 is even still available for sale. Video Pro X
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @David-Fitt For sales support please write to infoservice@magix.net and for technical support please click on the SUPPORT link at top of this page and then select your product. On the next page scroll down until you can click on Contact Support.
• SOUND FORGE

  4 answers, most recent on 8/22/2023

  RE: Refund for Sound Forge 17
  You can email Magix customer service directly but you would still have to wait.sales@magix.net ..or.. infoservice@magix.net . I do not think you would get an 'official' support ticket though.Requesting a support ticket is somewhat confusing.. but
• Music Maker

  4 answers, most recent on 11/23/2023

  Loops unlimited not working yet again!
  So first off, I've been talking to the sales department and the support department and I guess they can't understand english. It must be to difficult for them to download a translator.. They charged me twice for loops unlimted and then tried a third
• Music Maker

  3 answers, most recent on 8/4/2023

  RE: Why can't I purchase a VST instrument?
  @Wyvonne-Hawkins Are you trying to pay with credit card? There might be a problem with your credit card provider, for example your card might not support the necessary security mechanisms or maybe you use a prepaid debit card which might not be
• SOUND FORGE

  19 answers, most recent on 8/4/2023

  RE: Audio studio sound forge 10
  How much it cost for the latest version? Hi @Neelam-Panditpautra, the current upgrade price for the perpetual version (you own it forever) looks to be $39.99 (usd). SFAS-17 is currently on sale for first-time buyers for $49.99. So you would save $20
• Music Maker

  One answer, on 3/26/2023

  RE: unlimited loops or?
  @Morten-kaarvand Nobody here can help you. We are all just users like you. You need to contact sales support at infoservice@magix.net
• Movie Studio

  8 answers, most recent on 11/29/2024

  RE: Using Vegas Video Stabilization
  @Joe-Berg I know exactly what you mean, most of my "playing" is with old VHS tapes and many photos taken with a Kodak Instamatic, mostly taken last century - aarrgh that's frightening. I've been using Magix Movie Edit Pro (latterly Movie Studio) for
• SOUND FORGE

  2 answers, most recent on 7/14/2023

  RE: Purchased Vegas Pro bundle but no Sound Forge Studio 17
  If you wish to contact Magix customer service, email them at: sales@magix.net or infoservice@magix.net. AFAIK, Vegas Pro 20 and Vegas Post includes Sound Forge Audio Studio 16.SFAS-16 is almost identical to SFAS-17 (including the bugs).FYI, when
• Web Designer

  One answer, on 11/21/2023

  SSL Certificate - follow up
  This is the response I received from sales@magix.net. .... All our hosting services and applications supplied by MAGIX and XARA are "cookie-free". Our hosting packages are specially adapted to the needs of the MAGIX/XARA Web Designer and XARA
• Music Maker

  3 answers, most recent on 3/16/2023

  RE: does not download
  @Miles-Martin There is no Mac version. Please contact sales support at infoservice@magix.net and ask for a refund.
• ACID

  7 answers, most recent on 6/29/2024

  RE: ACID Music Studio 10.0.108 32 bit vs. ACID Music Studio 11 - opinions?
  Hello-I have been using ACID Music Studio 10.0.108 32bit (NOT PRO) since I purchased it from Sony. I've used it on Win7Pro, Win10Pro 64 and now Win11Pro 64 -- for Win10 & 11 I run it in Compatibility Mode for Win7. I do voice overs and audio for
• Movie Studio

  One answer, on 10/31/2023

  Error que me cierra el programa
  The deluxe video 15 Plus, Version 8.0.0.62 (C1), I get the message “Error in the memory allocation request, there may be no available memory left or an internal error has occurred.” After repeatedly accepting, I get the following red box with these
• Movie Studio

  8 answers, most recent on 11/18/2023

  RE: Green Screen General Advice
  @Xenofex2 Hi George, I suggest BluffTitler for making up effects. You can export to AVI with transparency and keep those for use in MEP. There is a wealth of information, including working examples for most everything, including green screens. As
• SOUND FORGE

  18 answers, most recent on 11/15/2023

  RE: Upgrade price for Sound Forge 16 Suite to version, purchased lat month
  hi @Kevin-Lawrence, the sales people are very flexible with this kind of thing, so i imagine they would take care of you on that.
• Music Maker

  157 answers, most recent on 12/30/2025

  RE: Wishlist for the next Music Maker!
  @Jon-Marinella If you install the plus and premium presets for the Vita synth you'll have multiple instruments in one single instrument. In the following video there is a playthrough of the instruments starting at 1:10. It's not much but better than
• Movie Studio

  20 answers, most recent on 4/12/2023

  RE: Imported videos have no sound.
  Thanks to all that have responded to this post. I have deactivated and deleted the software. I have contacted sales and requested a coupon towards the my purchase of the software that I really wanted. Thanks again.
• Music Maker

  3 answers, most recent on 3/27/2023

  RE: refund
  @Alan-Henderson See the comment directly above yours, this is a user to user forum not Magix Support ot Sales John EBForum Moderator