• Photo & Graphic Designer

  7 answers, most recent on 5/6/2026

  RE: Cannot install my software on a new machine - no response to ticket
  @John-Baggott Hi . . . . Show more details” appears for the Web designer product (which is where you can remove PC’s that are no longer relevant) but there is no such option under the Photo & Graphic Designer 9 . . . The lack of the Show more
• SOUND FORGE

  7 answers, most recent on 4/30/2024

  RE: unable to activate for new pc
  I try to activate version 15 of Sound Forge again on different Pc. i have deactivate 2 pc. seriial code and email is correct when login.what can i do? can you help to clear my record so that i could register again?  
• Photostory

  9 answers, most recent on 12/29/2023

  [Solved] Travel Maps version 5.0.0.500 crashes
  I've raised the following issue with Technical Support but am posting here in case anyone else is experiencing the same problem. Yesterday I opened Travel Maps to start a new animated map and was prompted to download the latest update (to version
• Movie Studio

  9 answers, most recent on 7/15/2024

  RE: Crash
  It's a pc - windows 10 and the monitor is a Asus ProArt - i have made a lot of shows - but now the problem appers !
• Movie Studio

  3 answers, most recent on 8/22/2025

  Movie Studio Platinum - how to download?
  Hello, I am having trouble installing Movie Studio Platinum on my new computer. I downloaded the exe file from My Products and also from the serial number search on your website. However, I purchased Movie Studio Platinum (quite i long ago but it
• SOUND FORGE

  One answer, on 12/5/2024

  RE: Recording
  Hi @Chris-Tyas and welcome to the Magix Sound Forge users community. Second issue is that recording has begun to just stop after 3.5 minutes. Incredibly frustrating and no idea on this Check the 'View, Record Options' settings. The timer or another
• ACID

  3 answers, most recent on 4/6/2023

  RE: [Solved] Record Button No Longer Works
  Thank you much for your prompt reply. I record with Acid Pro 7 on my Windows 7 Professional PC. I went into the Control Panel and checked the sounds setting to see that the Microphone listed under "Recording" was "Unplugged" and that this input was
• SOUND FORGE

  6 answers, most recent on 10/1/2025

  RE: Vinyl record and restore
  Was this this a one-time occurrence? Or have you tried record then save multiple times, (after restarting the PC). I assume you have tried both the 'Save' and 'Save as' commands saving to Documents for instance. Try recording again, then copy the
• Movie Studio

  4 answers, most recent on 1/25/2025

  Introduction - new guy
  New here and not very knowledgeable about Magix Studio Suite. I am a retired computer guy (but think mainframes and early PCs) turned Jeep historian and researcher. My ultimate goal is to annotate (add audio commentary) and maybe colorize a 1948
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @me_again My main concern about switching to someone I rely on for my PC needs is privacy. I have worked w/ this guy for probably 8 years and to be honest, he was hesitant about building me what I told him I wanted and within a price range Once he
• Movie Studio

  8 answers, most recent on 2/5/2026

  RE: Repeated glitch in burned disc
  @k9vet Hi . . . . This has happened with several burn attempts. . .. Always happens at nearly the same spot in the playback and occurs on different DVD players . . . . We need more information to help with this issue: Windows 11 version
• Movie Studio

  52 answers, most recent on 3/8/2025

  RE: Update
  @me_again HI Andy . . . .  if it was an issue with my account then Al, John Cb and yourself would have the same corruption. . . . By your account I mean the PC Windows account/profile/login - it has several names - that you use. I had a corrupt
• Music Maker

  One answer, on 5/5/2025

  Controlling the Music Maker DAW with my Keystation 49 MK3 MIDI keyb
  Hi all, is there a way to control the Music Maker DAW transport controls (and other aspects of the DAW) via the buttons and sliders on my Keystation 49 Mk3 midi keyboard? I would love to be able to control Music Maker directly with my MIDI
• Movie Studio

  35 answers, most recent on 5/7/2025

  RE: Is there a way to increase the cache?
  Thank you for the welcome and your reply. The storage drive is a Kingston 1tb M2. NVME. It is not partitioned. The PC also has 2 1TB Samsung 870 QvO SSDs They have a read speed of 560mb per second and write speed of 530mb per second. They are used
• Xara Designer Pro

  One answer, on 12/26/2023

  [Solved] Unable to download my bought product
  Hello, I am unable to download the version of Xara Designer Pro X (15.1) that I bought in 2018.It is still perferctly OK for my work but I need to install it on a new PC and I cannot find the installation link anywhere under
• Audio Cleaning Lab

  2 answers, most recent on 8/16/2025

  RE: Error message when attempting to play back a music file
  @srcb2 Hi The error message you are getting is usually a result of the Windows drivers for the Realtek sound card being damaged or corrupt. Try re-installing the drivers if you can get them from Realtek Is this the Dell XPS 8700 PC mentioned in your
• SOUND FORGE

  4 answers, most recent on 7/29/2024

  RE: Sound Forge Registration on New DAW
  What version number of Sound Forge do you have?Confirm the email address you used when you registered SF. it is possible to have two + accounts if the email (log-in) address is different. The activation serial is not universal and must be used with
• Other products

  32 answers, most recent on 4/27/2024

  RE: Independance
  I just installed all the available installers from my account on my home PC and... lo and behold! Everything worked! You probably need to install the content correctly. Then the activation form starts. Tomorrow I'll try it on a work PC and let you
• Movie Studio

  17 answers, most recent on 1/11/2026

  RE: Very high RAM usage even with a few slides
  @Willy-Pesnec As I first reported, the amount of images showing in the import section does increase ram use but I had over 2,000 images of which half were at least 46MBs each and my physical ram usage did not go above 8.6GBs but the commit charge
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @Reyfox I'm honestly too worried about doing anything w/ the run command, as I said many times, I don't have enough know how NOT to eff up my PC more than it already is, it feels like doing 'Run' commands is a quick way for a computer simpleton like
• Movie Studio

  22 answers, most recent on 8/13/2025

  RE: Support and TICKETS
  @emmrecs, @CubeAce Hi Jeff, Ray, I'm still working satisfactorily with the NVIDIA GeForce GTX 1660Ti. I updated the drivers for it again today. I can still edit 4K files reasonably well. See my signature for my PC configuration. I can also tell you
• Video Pro X

  11 answers, most recent on 4/26/2023

  [Solved] Video did not upload from PC
  Only green square on start and rest black. On old computer with same software Pro X14 I had no problem
• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  @browj2 Hi, In neither MMS 2025 nor VPX14 do I have that option, yrs ago I tested Xara but quickly moved onto Mocha, it might be on my old PC but it's not on this one.
• SOUND FORGE

  10 answers, most recent on 2/20/2024

  RE: Audio studio 17 serial number not working
  You may want to try deactivating Sound Forge AS 17 on the PC you are having trouble with. Then reactivate. To deactivate SF on a PC online, log into the Magix Service Center> My Products. Choose your product, select "Show More Details" and choose