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@fishycomics Hi Can you please complete the specs of the laptop please - we still need to know the CPU full name and model number, RAM installed and additionally the make/model of the laptop. . . . . the arc graphics . last update was sept 2023

Movie Studio

19 answers, most recent on 7/22/2024

RE: [Solved] Video gets distorted when opened in Movie Studio 2023

@AAProds Hi Al IIRC, this is a known bug, last reported with AVI (?) format, in both MMS and VPX ? @jeesa2 I can replicate this as shown below and the fix? John EB

Samplitude

2 answers, most recent on 11/9/2024

[Solved] Instruments not downloading and installing

I've just recently purchased the Samplitude Pro X8 Suite during the Black Friday Sale, and I've installed everything without too much trouble. However, I'm hitting a road block when I attempt to download the remaining Vita instruments, Independence

Audio Cleaning Lab

3 answers, most recent on 8/8/2024

[Solved] Can't start free trial, installer just links to dead URL

I've loved my old disc copy of Audio Cleaning Lab for years, but a new computer means a new install.So I'm trying to start the free trial of the current version - at least, I THINK it's the current version, it's the one I found when I googled Audio

Other products

3 answers, most recent on 1/2/2024

RE: [Solved] This is EDM, This content can be activated directly in the Producer Pl

@juanmantovar Do you mean this loop pack? https://producerplanet.com/us/article/this-is-edm-2947/

Movie Studio

7 answers, most recent on 4/7/2024

[Solved] Split Tracks like the Old Version

Is there any way to split tracks seamlessly like in the older versions? I don't really edit videos much so i just finally upgraded to 2024 from 13 lol, but i don't like how T splits the tracks in 2024. Is there a way to split it so it doesn't

Video Pro X

11 answers, most recent on 4/22/2025

RE: [Solved] 3 and 4 Point Editing

@Can-Dive Hi, For 3-point editing, you have to do exactly as instructed, nothing more. Unfortunately, the manual doesn’t tell you what not to do. Place the playback marker in the source monitor where you want the start. Do not click on the range IN

Music Maker

3 answers, most recent on 11/7/2024

[Solved] Installation of MMM on second computer

Hi, I have MMM Premium 2021, which is installed on a primary computer and I want to install it on a second computer. My original purchase of MMM has no serial number or key code associated with it, so I can't install it to my second computer from my

Video Pro X

3 answers, most recent on 3/11/2024

[Solved] How to add and edit metadata to an mp4 movie in Video Pro X 15

Hello. We have a DVD movie (topic is parenting information) that we would like to convert to a digital download version since DVD players and DVDs are so scarce these days. Someone advised we find out about using metadata -- something we've never

Music Maker

14 answers, most recent on 6/10/2024

RE: [Solved] Music Maker begins to lag, eventually crashing after opening store.

So I upgraded my computer and got a bigger SSD drive and that did not solve the issue. However, on the just in case that a solution couldn't be found from those who took the time to help me I messaged support this is their answer and It solved

Photostory

6 answers, most recent on 8/24/2025

[Solved] "Sound Optimization", disappearing transitions, transition/music issue

This is probably my 10th Photostory Deluxe slideshow (God, I miss Easy so much... a vastly superior program) and suddenly I have three brand new problems which I have never encountered before. 1) A "Sound Optimization" popup keeps hitting me all the

Music Maker

12 answers, most recent on 3/21/2024

RE: [Solved] Music Maker not working

@Riley-Coach Hi If File Explorer is not showing file extensions, the MusicMaker.ini will look like this when the File Explorer view is set to Details - with a different date and file size: John EB These are the existing files in mm32 that I have,

Video Pro X

9 answers, most recent on 5/10/2025

RE: [Solved] Export Glitches: One Black Frame?

@Wayne-McIlvaine It could be... Zoom in to frame level and check the ending frame finishes exactly on a whole frame number. Sometimes files end at a point mid-frame eg at a half frame past the last full frame point. Here's an example. The left video

Movie Studio

27 answers, most recent on 8/1/2024

[Solved] No Longer Able to Render Project

No Longer Able to Render Project I have been using Magix Movie Studio for years without any issues...until now. I have the 2023 version and have had it for almost 2 years. When I go to render the movie to export....after about 30 seconds I get a box

Movie Studio

14 answers, most recent on 2/23/2024

[Solved] Timeline on MEP 2023

Lifetime, is limited MEP 2023 Timeline always defaults to original size, like the 2nd, 3rd track. the first track has to always be maximised each and every time. 2nd thing is I like a larger audio to see and that we can not do. IMHO this has been

Music Maker

2 answers, most recent on 5/13/2024

[Solved] I have the same problem with every project I open and play

Every time I open a saved project of mine to play it, the audio is very messed up. It starts wherever the red playback line is and continues, but it carries a first second of audio on non-estop repeat while the normal audio plays. These two things

Movie Studio

2 answers, most recent on 2/17/2026

[Solved] Video won't render in 9:16

Hello, i have looked for quite some time now through reddit and this forum, but i couldn't find a answer to my problem. first of all i am using MAGIX Video deluxe 2025 Plus, have a RTX2070, Intel Core i7 4790, 24GB DDR4 My Problem is, even though i

Movie Studio

One answer, on 2/5/2024

RE: [Solved] iMac

@Bengt-Andersson Welcome to the Magix user to user forums, so not a contact for any Magix staff, sorry. However, ALL current Magix software is Windows only so there is nothing else that works under iOS. Unless you are prepared to also install

SOUND FORGE

2 answers, most recent on 1/19/2024

RE: [Solved] Activate

Hi @Hec21, it does not matter if a PC is turned on or off. If SF is activated on a PC it counts as one of the two activations. Try de-activating SF on the PC and re-activating. You can deactivate SF from within SF in the 'Help' menu, or through

Photostory

5 answers, most recent on 1/27/2025

RE: [Solved] adding photo's

@LJ-Kearney Hi Which version and patch version of Photostory are you using - see under Help, About... to get this information ? . . . . adding photos on story wall .... when i add photo's it adds before the last photo? is there a setting that

Movie Studio

One answer, on 8/20/2024

[Solved] is it safe to delete files in MAGIX Downloads folder?

Hello I am cleaning up my computer and found a lot of older files (programs) in the C:\Users\"Username"\Documents\MAGIX Downloads - Folder. They're all related to an older install of MAGIX Video_deluxe_2021_Plus and dates back to 2020. Can I go

Music Maker

3 answers, most recent on 6/17/2024

RE: [Solved] Problem with purchased sound pools

@dpizza It's a Loops Unlimited icon. What is the filetype of these loops? Loops Unlimited uses mxcogg. Maybe you need to uninstall the Soundpools (via right clicking on them) and redownload them as wav or ogg files. Rescanning the files on each

SOUND FORGE

13 answers, most recent on 12/23/2025

[Solved] Sound Forge Pro 18 - can't change bit depth to 32

I am using the latest Sound Forge 18 Pro on (18.0.0 build 21) Windows 11Whenever I take a wav file and try to set the bit depth to 32 (or 32 float) with the Pow-R dialog, the file gets messed up (all audio jumps to 100% volume). If I look in the

Movie Studio

2 answers, most recent on 2/29/2024

[Solved] Modify typewriter template.

(Video deluxe 2024 Plus) Hi, 1. is it possible to have the typewriter template start "typing" closer to the left border?2. Is it possible to have the typewriter effect continue quicker on the second line. I have shifted text in the past with the