Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

I been sent a support request one week ago and no one has contacted me or responded to my support request my activation key didn’t work on my software purchased when can I get some help or a refund ? About this

Movie Studio

40 answers, most recent on 11/24/2023

RE: [Solved] Movie Studio 2024 Choppy/Laggy MP4 playback/preview

@Videditor01 Hi. I just did an experiment and loaded a camera LUT into the LUTEffect folder where it worked as that folder also uses CUBE files. Folder is found in C: Users / Public / Public Documents / MAGIX / Common / Videocontent / (Your program

Samplitude

3 answers, most recent on 7/28/2023

[Solved] Glitchy audio editing with video track playing

I use Samplitude Pro X7 suite. I've just started dropping a video track into a samplitude project rather than bouncing back and forth between Samplitude and Vegas to sync the music. If I mute the video, the audio functions are normal. If unmuted,

SOUND FORGE

4 answers, most recent on 8/26/2023

[Solved] Unable to download product and manual

I just purchased Sound Forge Audio Studio 17. The download link doesn't work! I check the "I'm not a Robot" box, then click on the "Start Download" button and nothing happens. This is a Windows 10 computer.

SOUND FORGE

29 answers, most recent on 9/16/2025

RE: SF 11 refuses to start, even full re install

Hi @daniel-DIAZ2990, If you currently need Sound Forge to work, consider upgrading to SF-18 .The UI is basically the same as SF-11 and you will not have to learn new software and your SF-11 DX and VST plug-ins will work as well. You can also get the

Movie Studio

3 answers, most recent on 2/17/2026

RE: .MVD Problem

@Turkana Hi If you final 'product' is creating a DVD/BD disc, and you want each 'Part' to be individually playable, with or without Chapters, see this tutorial. If you are wanting to create a new video file or files Once you have all the individual

Other products

One answer, on 10/24/2025

[Closed] VEGAS PRO 17

Will windows 11 version 25H2x64 affect my Vegas Pro 17 system, it worked well on the Windows 10?

Movie Studio

6 answers, most recent on 8/29/2025

RE: transfert de Movie Studio Platinum 16 à Movie Studio 2025

I just found the old email from Magix Support that says '' You can only work on the old projects with the old version under an old operating system.'' someone is confused in your group! I had ordered Magix 25 because I was told Platinum 16 wouldn't

Music Maker

One answer, on 9/14/2025

soundpools music maker 2025 premium.

doesn´t want to load paid soundpools,is paid for a year, worked for 10 months,it shows me in the program, as well as in my products, unlimited loops,but when working in the program, it does not load them, it shows empty packages,as if my license had

Video Pro X

10 answers, most recent on 12/5/2025

RE: Video Pro X 11 Crashes Every 5 Minutes

@CubeAce Thanks for the suggestion. If nothing else works, I'll try this. ...or maybe I'll just bite the bullet and upgrade 😅

Music Maker

3 answers, most recent on 9/18/2025

RE: Loop preview disappears

I think changing the settings from stereo to mono worked for me. What a weird bug. Thanks for the fast replies!

Movie Studio

6 answers, most recent on 9/5/2023

[Solved] MP4 Problem

Having paid for the MP4 feature I find it only worked with the current file I was editing. Having started a new file it has reverted to M2TS files only and not MP4. Does this mean I have to pay a fee for every new file?

Music Maker

2 answers, most recent on 1/4/2024

RE: [Solved] Poor audio playback

@Howard-Knoles In Music Maker navigate to File > Settings > Program Settings > Audio/MIDI and select an ASIO driver, for example Music Maker ASIO or the ASIO driver of your USB audio interface, in case that is the USB audio output device

Movie Studio

2 answers, most recent on 11/14/2023

[Solved] Black Program Preview Screen

I recently upgraded to Movie Studio 2024 from Movie Edit Pro Premium 2022. However, there is no video display on program preview, but audio is working. This happened to me back then when I upgraded Movie Edit Pro Premium 2020 to 2022. I got help at

Music Maker

2 answers, most recent on 3/21/2024

[Solved] will not except wav files anymore

I reinstalled this on a new computer. Now the software will not recognize wav files. They are blank and renamed to HDP file. When using mp3 it plays the music but there is a clicking sound in it...both files when played outside of the software works

Music Maker

16 answers, most recent on 11/17/2025

RE: Magix music maker on linux mint

@stephen-kelly6215 You can try running Windows software on Linux via Wine, Proton or via a virtual machine like Winboat. It could work, but maybe it won't.

Samplitude

One answer, on 1/19/2024

RE: [Solved] Can't save changes of UAD native plugins in Samplitude proX 7

@park-wong it's a problem caused by the latest UAD plugins. The Samplitude developers fixed this just days ago in version X8. Since there are no more updates for X7 your options are to revert to earlier versions of your UAD plugins, or wait until

Music Maker

12 answers, most recent on 7/27/2023

[Solved] Static noises when using Mastering Suite after update

Magix Music Maker did an update and ever since I get static noises in the track when I am using Mastering Suite (90's European Pop Song). Before the update everything worked fine.

Music Maker

9 answers, most recent on 12/29/2025

RE: Music Maker Loops Unlimited Subscription

I could then Music maker would crash and the message I got "Music Maker is no longer working". I then restart the Music Maker and the shop changes to prices and I click those on and I get a buy button to press, The downloads I did do, now showed up

Other products

6 answers, most recent on 12/5/2025

RE: URGENT: Cannot upgrade/crossgrade from ACID Pro to Vegas Pro 23 Studio

@Santana You need a Vegas serial number to upgrade to the new version of Vegas. Acid will not work. It's just a bonus software in the Vegas Suite package.

ACID

5 answers, most recent on 6/15/2025

RE: Error x8004e204 (Izotope Neutron 4)

@elbe63 Hi . . . . So, that used to work... now all it says is Error x8004e204 (message missing) . . . . Given that the program was working, then suddenly starts failing with a Windows error code would suggest there has been a Windows update which

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@PATIENT-X @SP. should I expect to receive a DM from Tom then at some point about my issue since he can see my reply & it shouldn't be public? Sorry I've not used a forum before so trying to figure out how this works lol

Other products

20 answers, most recent on 5/27/2026

RE: Independence Pro 3.3

@RICHARD-HOWELLS Ok, the libraries are showing up in Independence. But how did they get there? Did you run the library installer for Candy and for the Independence libraries? I believe that is necessary. In my experience simply adding the libraries,