• SOUND FORGE

  2 answers, most recent on 8/10/2017

  [Solved] VST plugins MIA
  Back to VST issues... As suggested, created "VST Plugins" folder in Programs. Copied LoudMax VST Plugin v1.18 Windows PC 64bit dll to folder. Browsed folder in "Alternate VST Search Folder" and refreshed. Doesn't appear to scan, doesn't include in
• Movie Studio

  One answer, on 7/13/2017

  RE: [Solved] Clicking on New Project opens blank window
  Surprise none could comment on this! I guess it was a unique one. Anyway, just to close this, the problem was resolved after applying a config file the Support team sent me. It also solved some other issues. Crash continued until I allocated more
• ACID

  5 answers, most recent on 4/21/2017

  [Solved] I'm xxxxxxxxx
  I'm not new to acid at all - been using acid forever - recently tho bought the ACID 10 via magix site - got the email with the serial number - load it up during install - and does not open at all - I've UNINSTALLED - reinstalled - I have windows 7
• Other products

  5 answers, most recent on 3/8/2017

  [Solved] Error when opening VSCL: cannot find the name Intel lCD OpenGL Driver
  This is a problem I see every time I attempt to open the SAL Video Sound Cleaning Lab supplied with VPX 365. I found a post http://Error when opening Magix: cannot find the name Intel lCD OpenGL Driver detailing the same problem, with an earlier (?)
• Audio Cleaning Lab

  One answer, on 3/2/2017

  RE: [Solved] Failure to launch
  Hi there, Please make sure both your graphics/chipset drivers, as well as your installation of Cleaning Lab are up-to-date. This is basically a compatibility issue between your graphics hardware/driver and the GUI technology used in the more current
• Audio Cleaning Lab

  5 answers, most recent on 4/24/2017

  RE: [Solved] Error when opening Magix: cannot find the name Intel lCD OpenGL Driver
  Hi there, Please make sure both your graphics/chipset drivers, as well as your installation of Cleaning Lab are up-to-date. This is basically a compatibility issue between your graphics hardware/driver and the GUI technology used in the more current
• Movie Studio

  17 answers, most recent on 1/14/2017

  [Solved] Movie Edit Pro 2015 displays annoying messages while inserting objects
  This never happened before and now it's taking place every time I boot up Magix Movie Edit Pro 2015. Every time I load up a sound file, I get a "this file has no sample data" pop-up, which shows up twice before disappearing. It happens for every
• Movie Edit Now

  16 answers, most recent on 10/22/2024

  RE: Cannot Open Video Files Recorded With OBS In MAGIX Movie Edit Pro 14
  @Grimbles Hi. There is nothing intrinsically wrong with the video file. Apart from the bits per second and resolution, my files are almost identical from OBS and are useable for editing with a more current software version. However Movie Edit Pro
• Music Maker

  18 answers, most recent on 12/30/2024

  RE: Magix Music Maker 2013
  @Khairi-Issa The only other idea I have is to set the downloader to Windows 7 compatibility mode. You could also try to install a virtual machine, for example Vmware Player, with Windows 7 and run the downloader there. If it downloads the installer,
• Movie Edit Now

  16 answers, most recent on 10/22/2024

  RE: Cannot Open Video Files Recorded With OBS In MAGIX Movie Edit Pro 14
  @Grimbles Hi. Upon closer inspection there is a difference in your files encoding on the line of your file Format profile : High@L3.1 Where mine is Format profile : High@L4.2 and looking to see if there are any other problems with that encoding I
• Video Pro X

  10 answers, most recent on 12/5/2025

  RE: Video Pro X 11 Crashes Every 5 Minutes
  @johnebaker  Hello again,I changed my Program Settings> Display Options> Preview and playback on analog recording> Video mode to Standard Renderer At first, i thought this solved my issue. The program did not force close. I tried closing
• ACID

  4 answers, most recent on 9/8/2023

  RE: can't authorize acid 7
  @charles-jonkey The softwares are not officially compatible with Windows 7. I personally think that especially Video Pro X 14 could make problems because it also needs a relatively modern graphics card. Acid 10 might work but I don't know it for
• Video Easy

  17 answers, most recent on 6/10/2024

  RE: Video Grabber driver will not install - x86 or x64
  Hi johnebaker Hope that yo are well? Thanks for the further email...the colour of the grabber is black & model no. is K0065. I have checked the suggested Windows settings and the Camera-related on for Video Easy is 'on'. However, in the case of
• SOUND FORGE

  16 answers, most recent on 11/1/2023

  SF7 will not open WAV files
  I have used SF7 for many years as my primary editing tool. It's great for that. But I only just found out that SF7 will not open WAV files. I tried this on both my Win11 (XP compatibility OK) and XP PC's. Neither works. My SF7 was a free upgrade
• Movie Studio

  11 answers, most recent on 11/8/2024

  RE: Lost transitions when Upgrading from 2019 Premium to 2025 Plus.
  Hi, Everything should be there so long as you use the same account. However, you may have to download them again. They will show up under Templates and Audio as requiring a download. This usually happens if you switch from Plus to Premium or vice
• Movie Studio

  One answer, on 8/21/2024

  RE: I can not
  @fernando-n Hi The forum is not Magix Support, so please do not post personal information and serial numbers in the forum which is accessible to everyone. . . . . I had to change my email several times . . . . How did you do this? . . . . the Magix
• SOUND FORGE

  4 answers, most recent on 4/9/2024

  Crash
  I had Sound Forge and my computer crashed and I lost everything including the digital download. The keep sending me upgrade emails because I registered it but were no help when I told them I'd happily purchase the upgrade version, but I lost the
• Video Pro X

  10 answers, most recent on 6/4/2024

  RE: Video and Audio Desync With Video Pro X 12
  Hey @CubeAce and @johnebaker. Thank you for the replies. I am using an external hard drive to store the video files, fortunately.To correct myself a bit from my last post, I meant to say that the video and audio ARE in synch at the very start of the
• Movie Studio

  2 answers, most recent on 3/19/2024

  RE: Movie Studio Suite - (TTS) Normal Perpetual license
  @LogicDon Depending on when you bought the perpetual licence for MMS Suite (presumably 2024?) you could be entitled to a full refund and then you would be able to take out a subscription. You need to email infoservice@magix.net and ask. If you are
• SOUND FORGE

  19 answers, most recent on 8/4/2023

  RE: Audio studio sound forge 10
  I recall that is one of the symptoms of the SF-10 'Elevated Privilege' issue. Try opening SF-10 as an administrator.Right-click the Sound Forge 10 <.exe> launcher (or shortcut), choose 'Properties' and select the 'Compatibility' tab.
• Rescue Your Videotapes!

  One answer, on 9/20/2024

  RE: Registration problem
  @chris-adamopoulos Have you tried the drivers from here? https://www.magix.info/us/support/article/installation-procedure-magix-video-converter--710/   Your Windows 7 problem is probably caused by the encrypted connection to the registration
• Video Pro X

  46 answers, most recent on 1/16/2024

  RE: VPX15, no hardware encoding during BD burning
  @johnebaker @CubeAce If there is some hardware that is not fully compatible with the software, they should specify that in the system recommendations. Not simply say "This and up". A software programmer knows what he is programming so he should
• Movie Studio

  30 answers, most recent on 7/4/2024

  RE: My video is freezing when I try to export it. (MP4)
  @Tony-Rapisarda Just upload a pic like I have above, you're not sharing any personal information. This is an example, both of these are MP4, one is an MP4 AVC the other is an MP4 HEVC, the difference is the way the information is compressed to fit
• Video Pro X

  26 answers, most recent on 9/14/2023

  RE: Import issues
  I too have had trouble with an ExFAT drive. In my case, a TV could not read it, nor could Windows, despite the format being "compatible". I formatted it on a Mac. If my computer (and others) recognize the drive it should be readable by VPX Submit a