• Samplitude

  6 answers, most recent on 10/10/2024

  [Solved] Wishlist for future Samplitude Pro: Songmaker AI
  I would very much like to see the "Songmaker AI" feature from MMM added to Samplitude Pro (and Studio?) Right now it is necessary to keep switching apps and I would very much prefer having a better workflow with Songmaker directly available in
• Music Maker

  11 answers, most recent on 2/4/2024

  [Solved] Song Collections
  Hi! i was surfing on the Producer Planet website, then i saw a couple of nice song collection. As a simple Soundpool user, i was wondering what are we supposed to do with a song already made by someone else. By exemple this one: AMBIENT ORGANIC By
• Video Pro X

  2 answers, most recent on 3/13/2026

  [Solved] Intel Arc PRO B60 GPU causing white flickering exporting 4K video
  Hi community and Magix,   I recently up graded and built and new computer.   Processor - Intel(R) Core(TM) Ultra 9 285K (3.70 GHz) Installed RAM           - 128 GB (127 GB usable) System type - 64-bit operating system, x64-based
• Movie Studio

  12 answers, most recent on 5/1/2026

  RE: Have downloaded Magix video de luxe 2026
  Jeff, thanks for the very informative letter. Will work on this over the weekend. You are, as Robert Burns once said "a gentleman and a scholar" ! The email I got is: ------------------------------- Ticket Number removed by Moderator Inbox MAGIX
• Movie Studio

  8 answers, most recent on 6/6/2024

  RE: [Solved] Imported videos have sound but all frames are black
  @Zoran-Rukavina Hi The mediaInfo data shows that the video is a 'standard' although with an incorrect audio sample rate format, MMS 2024 should not have an issue with the files. However there is an issue that should be fixed before proceeding
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  I purchased Sound Forge Pro 18 at Walmart Online. The voucher code does not work on Magix website. I've emailed twice with no response other than the ticket was generated. The website says 2-4 days for a response, but it's been over 10 days. I want
• MAGIX

  10 answers, most recent on 3/30/2026

  RE: Service Status: Loops Unlimited #Solved
  Apparently Magix Music Maker continues to have constant issues. It also makes me wonder why the problem like the one below persist. I have found no forum responses, no direct solution. - Why do these problems continue persist?- What is specifically
• SOUND FORGE

  4 answers, most recent on 1/18/2024

  RE: [Solved] Channel Meters
  The main timeline meters are pre-hardware "Playback". To view the record input levels, Select "View> Record options". To view the levels prior to "rolling tape", enable 'record ready' "Transport> Arm" or the keyboard shortcut: Ctrl+Shift+A
• SOUND FORGE

  One answer, on 4/10/2026

  RE: Serial
  @loyd-d I don't understand your request. Is English your native language? If not, simply write in your native language and I will use a translator. Besides that, serial numbers for Magix products are listed in your order confirmation e-mail or, in
• Video Pro X

  3 answers, most recent on 12/3/2023

  [Solved] Greenscreening a giff file
  Hello, I have a giff file that I would like to remove the static background and preserve a dancing subject in the foreground. Is it possible to greenscreen the background using Magix? I would like to use the greenscreen and chromakey feature to drop
• SOUND FORGE

  One answer, on 1/6/2026

  RE: Temporary block access
  @JoaoTome Magix support e-mail address is infoservice@magix.net but for some months now they barely respond at all. You could also try the e-mail address of the parent company office@rmep.com or office@rmep.li
• SOUND FORGE

  9 answers, most recent on 6/4/2026

  RE: Is this the end of Sound Forge?
  I upgraded to 13, 14, 16 and then stopped. The same bugs. No fixes.. wasted money upgrading.I now use Sound Forge 11 and Acoustica by Acon Digital. Acoustica is super fast at loading and SF11 is more stable than any of the versions Magix released.I
• Music Maker

  4 answers, most recent on 7/10/2023

  RE: [Solved] Sound Pool Display Bug
  @DeRathi The problem was discussed here: https://www.magix.info/us/forum/gui-hotfix-did-not-work-for-me--1307655/
• Other products

  4 answers, most recent on 3/9/2026

  RE: Movie Delux 2026 Feedback button goes to Patches, not to feedback area
  @Survey123Jedi As an end user, I thought it was for our feedback to you Please remember these are user to user forums , not a contact for any Magix staff and we are all fellow-users, not Magix employees. JeffForum Moderator
• Other products

  One answer, on 1/8/2026

  RE: I keep getting Error Code 24 so can’t authenticate the product
  @Jackie-Daniels Welcome to the Magix user to user forums. Where exactly did you purchase the software? From what you write I assume this may be from a previous owner? If so, that owner must advise Magix that he/she has sold the product to you and
• Music Maker

  2 answers, most recent on 5/13/2024

  [Solved] I have the same problem with every project I open and play
  Every time I open a saved project of mine to play it, the audio is very messed up. It starts wherever the red playback line is and continues, but it carries a first second of audio on non-estop repeat while the normal audio plays. These two things
• Samplitude

  20 answers, most recent on 10/27/2025

  RE: BorisFX managing Samplitude family of products now.....
  Magix sold Sequoia and Samplitude. Magix should sell Acid and Sound Forge. Only Vegas is updated.
• SOUND FORGE

  8 answers, most recent on 4/8/2026

  RE: Magix Sold Sound Forge!
  Sound Forge under Boris FX has less activity because the priority is Vegas, just like during the Magix era. But I hope Boris FX can fix some of Sound Forge's bugs. Yeah. Let's just hope that newer Sound Forge versions will be better than the ones
• ACID

  3 answers, most recent on 4/19/2026

  RE: May be there is hope for this program yet....?
  VEGAS & Soundforge have already been updated by BORISFX They’re available now, and this update is far more stable than anything Magix has released in eight years! (Crazy)... Especially Soundforge – I’ve been testing it for 8 hours and the
• SOUND FORGE

  8 answers, most recent on 4/8/2026

  RE: Magix Sold Sound Forge!
  There is a new Sound Forge forum on Boris FX as well. Not much activity there though.https://forum.borisfx.com/c/sound-forge/57 I do not know if there are plans to eliminate the Magix SF forum. The 'Vegas Creative Software' (Magix) forum is gone..
• SOUND FORGE

  7 answers, most recent on 10/24/2025

  RE: Not received product key against
  @Amit-Kamble Hi Amit, If you ordered directly from Magix online, you can find the serial number under "My Account / My Products." Go to: MAGIX Service Center – Login to your account Good luck,Rob
• Music Maker

  16 answers, most recent on 4/5/2026

  RE: Unlimited loops
  @Hanna-Auchynikava These are user to user forums so not any contact for Magix Support, sorry. You need to email infoservice@magix.net with your query. But your included screenshot shows you purchased Loops Unlimited in April 2025 so I would expect
• Photostory

  3 answers, most recent on 8/5/2023

  [Solved] 2023 Version Spell-Checker
  When I upgraded to Photostory 2023 the main reason was because I understood there was a spell checker. Link https://www.magix.com/gb/photo-graphic/photostory/new-features/#c1664361 Well I have not been impressed with the performance of the 2023
• Music Maker

  12 answers, most recent on 8/18/2023

  RE: [Solved] There are no samples.
  I`ve solve the problem. All samples that i`ve bought was registred at producerplanet.com. I just logged in  there and downloaded all packs that was purchased through Magix. And after that i just added it into library.