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@Keenan-Powell Hi . . . . How do I email customer service directly? . . . . @SP. gave this information above here. Can you clarify which program(s) you have because: . . . . Video Studio 21 . . . .There is no such program, do you mean Magix Movie

Audio Cleaning Lab

3 answers, most recent on 12/30/2022

RE: Installation failed

@Robert-Basque Hi, The 101 error has been known for quite a while. I raised a ticket about it recently and the reply was that Magix would probably do nothing about it. As far as I can tell, it has no impact on the program, other than being annoying.

Movie Studio

66 answers, most recent on 1/29/2025

The output formats are messed up in Movie Studio 2024

Some of these errors are also in 2023 and previous version. The video test files are at: https://1drv.ms/f/s!AgEkZSUlkAcxgb0eg2M8ATSCee6zgQ?e=S9VwgB Th test file 1 is from a DVD which has been detelecined. The aspect ratio is 4:3 and the frame

Movie Studio

4 answers, most recent on 8/8/2023

RE: Movie Studio 2023 Premium stiil crash !!!

Hi, thanks a lot for your answer.See below for additional information about the issues.Forgive me if I described the problem too generally, I'm new here but also very frustrated with these constant problems with the program. It's not really working

Movie Studio

66 answers, most recent on 1/29/2025

RE: The output formats are messed up in Movie Studio 2024

@clement5 The imported file does not have the correct displayed aspect ratio. This is a new error in 2023/2024 versions of MS. Since an AVI does not have aspect ratio information MS should assume the same aspect ratio as the movie project NOT the

Video Pro X

4 answers, most recent on 9/8/2023

RE: why I can't install Video Pro X 14

@jy-w That's the download manager which will download the software. So, does no window appear if you start the software or does the download stay at 0%? If the download doesn't start it is definitely blocked by Windows Defender or a firewall or

Music Maker

9 answers, most recent on 7/24/2023

RE: Sound problem.

@Former user All purchased Soundpools are saved in your user account. You can re-scan them in the program settings or redownload them in the Download tab. It's technically not necessary to reinstall Music Maker. Resetting the program settings under

Music Maker

3 answers, most recent on 6/5/2023

RE: UNABLE TO LOAD MMM FILE

@GREG-MACKENZIE The title of your post says "UNABLE TO LOAD MMM FILE" -- is this the actual error message, or is it something different? As others have commented, the actual MM program went from 32-bit to 64-bit, and it may be that the structure of

Movie Studio

8 answers, most recent on 9/6/2023

RE: Magix 2024: dvd plays on PC but not on dvd players!

@Don-Fredrick Hi Don. Glad you have a resolution to your problem. The thing is Magix Movie Studio is designed to work with Windows 10 and 11 and with more modern computer components. Especially the encoding and processing capabilities found on new

Movie Studio

5 answers, most recent on 4/13/2022

RE: [Solved] MovieStudio 2022 - mpeg2_x64.dll error

Hi Graham & Stephen....I ended up reinstalling Windows - although that did not actually help. I reinstalled the program many times over. Then I had the idea to run it as administrator, and that worked. I also found that the way I copied media

Movie Studio

24 answers, most recent on 1/9/2024

RE: 'Effect Transitions Basic' are not exporting in MEP2022 or VPX14

Hi, Regarding raising a ticket, is it necessary after having sent at least 2 troubleshooting requests "?" (From what can be seen, they were sent successfully) (these problems with messages displayed when loading the program do not display "error

Movie Studio

24 answers, most recent on 1/9/2024

RE: 'Effect Transitions Basic' are not exporting in MEP2022 or VPX14

Hi, When you reference "Blurry transitions" is the same as displayed in templates / transitions basics / "Blur" ?Yesterday I did some tests here and didn't notice any errors. However, when I closed the program (normally without problems) and then

Video Pro X

25 answers, most recent on 10/24/2024

RE: Working with GoPro Timelapses

@Brian-Obvilion Hi Taking a step back and looking at the information of the GoPro images you are working with:- . . . jpeg format with a resolution of 5568X4176, yuvj 422p ... bt470bg colorspace. Unless GoPro has 'customised' the image format, eg

Video Pro X

8 answers, most recent on 4/26/2022

[Solved] system crash Video pro x13

Hi I have this problem on Video pro x13 fully up to date version just brought it and updated yesturday Installed on two machines 1= windows 10 i7 nvidia 780TI 1= windows 11 pro i9 10900 cpu with a nvidia 980TI 32gb RAM both showing same error below

Movie Studio

3 answers, most recent on 5/19/2023

RE: [Closed] MOVIE STUDIO KEEPS LOOPING ASKING FOR SERIALNUMBER!!!!!!!!

@Negan315S09 Hi Assuming you are getting the green confirmation tick when you enter the serial number. Try a full restart of the computer - Windows button, Power icon, Restart then turn off the Ransomware/Folder protection features of you Antivirus

Movie Studio

One answer, on 5/10/2022

[Solved] Crashes immediately after Splash Screen

Issue: Can't open Movie Studio 17.0 Platinum (Build 223). Every time I run Movie Studio, I see the splash screen and the progress bar moving along to the end. After it says, "Creating Windows..." the splash screen then goes away and then Movie

Movie Studio

11 answers, most recent on 1/24/2024

RE: Save objects as takes

@sams_e Hi Please do not resurrect old topics, this one is 12 yrs old, and relates to an older version of the program which is very different to current versions. We need more information to help diagnose the issue(s) you are having: What will not

Photostory

2 answers, most recent on 3/20/2023

RE: HostNotFoundError due to simplitec.com AutoUpdate

@PJPycroft, @albeber Hi The error message is coming for the Magix Cloud Import feature it cannot be started, it is probably blocked by the PC's Antivirus program. You can uninstall the program which will appear in Apps, Installed Apps in the Windows

Other products

3 answers, most recent on 3/9/2023

RE: OXA Error

@Mervyn-Czarnecki Hi In addition to @emmrecs comment and assuming that the system scan did not find any errors or fixed them and you restarted the computer - not shutdown, power up - the Error 0xA: ....... generally means that there is an issue with

Movie Studio

8 answers, most recent on 3/14/2024

RE: export was cancelled due to an error but no code,

@spuddy13 Hi Brian What is the Intel processor full model number and the GTX graphic card full name/model and are their drivers up to date? The Belarc images are difficult to read. From what I can make out this is a laptop running Windows 10. . . .

Video Pro X

13 answers, most recent on 1/23/2024

RE: Software Corruption?

@Scott-Rindenow Hi Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and

Samplitude

24 answers, most recent on 12/23/2024

RE: Extremely slow download speeds!

Something similar is happening to me. The download speed was ok but the installing is extremely slow and it keeps telling me to click on "continue"...and full of errors. This is the exact same thing that's happening to me. It's really discouraging

ACID

6 answers, most recent on 3/6/2022

[Solved] Error on startup. Program doesnt run!

I get a window saying Error Code:-1 after updating the software. The software wont run... This is Acid Music Studio 11 running on Windows 10

Music Maker

29 answers, most recent on 9/20/2023

RE: Cannot load my Vita Instruments

@SP. It sounds like just maybe, I should uninstall everything to be sure, and then have some kind of tricky well thought out plan to install all of them again in a specific, non error creating way... maybe for all 4 of my current Magix programs I