Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@zoro2 Hello Bob, I was happy to try to help you. Unfortunately, I was unable to do this. An answer to your question: "I saw in your list under common that you have a few extra folders such as CategoryDataBase, Database, metaData, proxy", I don't

Movie Studio

26 answers, most recent on 1/27/2024

RE: An Error occured during Export

@fishycomics Hi The issue is with an Intel graphics accelerator driver - see this Microsoft topic for a possible resolution. If that does not fix the issue, we need more information to help diagnose the issue(s) you are having: The specification of

Samplitude

24 answers, most recent on 12/23/2024

RE: Extremely slow download speeds!

Something similar is happening to me. The download speed was ok but the installing is extremely slow and it keeps telling me to click on "continue"...and full of errors. This is the exact same thing that's happening to me. It's really discouraging

Movie Studio

11 answers, most recent on 3/14/2024

RE: Text-to-speech subscription in Video Deluxe 2024

@Keenan-Powell Hi . . . . How do I email customer service directly? . . . . @SP. gave this information above here. Can you clarify which program(s) you have because: . . . . Video Studio 21 . . . .There is no such program, do you mean Magix Movie

Music Maker

9 answers, most recent on 10/3/2023

RE: lining up click tracks to others to start a song

thanks for the response. I don't seem to have many choices in the gear icon except mono/stereo which defaults to the left side. I did find a way though since posting my question. I opened the song I wanted to modify, then opened the midi editor (

ACID

267 answers, most recent on 4/2/2026

RE: Feedback on ACID Bugs

Let's all face it.....Acid Pro 10 and 11 are unusable by serious music creators. The stability issues are completely insane, and too many to list. That Magix released this product that will crash at any moment, gives memory errors, won't render mp3s

Music Maker

4 answers, most recent on 5/20/2023

RE: Phoning home constantly fails

@MajorEvent Try going into the program settings and click on the button to clean up the store. This will delete the old cache of the store. After resetting, I re-logged in and got the connection then and the next program load but after that back to

SOUND FORGE

42 answers, most recent on 5/28/2025

RE: Batch Processor Crashing

@ItsMeTho What is Gemini? Google Gemini? Depending on their training data, LLM are more or less "stochastic parrots". I don't think it can produce a solution to niche topics which were never discussed on the Internet. In my personal experience

Movie Studio

One answer, on 7/26/2023

Trouble registrating my new movie studio 23 download which i purchased

I purchased Magix Movie Studio 2023 Suite download on the 24/07/2023.plus ordered a back up disc copy .It downloaded fine onto my computer but when I came to register the new program I get a error code 24 which says this serial number has already

ACID

One answer, on 2/25/2023

Error re-installing Acid 9.0

I was getting an error when trying to open Acid 9.0 on my Windows PC. I un-installed the program and tried to re-install it but I keep getting this error. Any thoughts on what is going on and how to fix it?

Movie Studio

7 answers, most recent on 11/15/2023

RE: New purchase is crashing

@Tom-Dussek Welcome to the Magix user to user forums. Could this old version be conflicting with the new one because of this missing DLL? Highly unlikely since Movie Studio 14 and Magix Movie Studio 2024 are wholly different programs. The former is

Movie Studio

66 answers, most recent on 1/29/2025

The output formats are messed up in Movie Studio 2024

Some of these errors are also in 2023 and previous version. The video test files are at: https://1drv.ms/f/s!AgEkZSUlkAcxgb0eg2M8ATSCee6zgQ?e=S9VwgB Th test file 1 is from a DVD which has been detelecined. The aspect ratio is 4:3 and the frame

Movie Studio

4 answers, most recent on 11/8/2023

RE: Movie Edit Pro 2021

@Mike3914 Hi From the error message the faulting module nvopencl64.dll would suggest that the issue is with Nvidia GPU drivers - are they up to date? What is the specification of your computer system including Windows version and program version,

Movie Studio

66 answers, most recent on 1/29/2025

RE: The output formats are messed up in Movie Studio 2024

@clement5 The imported file does not have the correct displayed aspect ratio. This is a new error in 2023/2024 versions of MS. Since an AVI does not have aspect ratio information MS should assume the same aspect ratio as the movie project NOT the

Music Maker

5 answers, most recent on 5/21/2022

[Solved] Cannot load instruments after a clean (?) install!

In all installed MAGIX products - Music Maker, Samplitude, Independence,I couldn't load any instrument, when selecting one a popup window informs"get_user_documents_pah() cannot get the documents path!"I uninstalled all programs, cleaned lots of

Other products

One answer, on 7/8/2023

[Closed] Vegas Edit (Pro) crashes after "Render As..." no matter what I do

I have read ALL of the threads here regarding people experiencing a CRASH when they attempt to "Render As..." I have tried ALL solutions (including uninstalling ALL Vegas/Magix software, down to the Registry level) and NONE have worked.I had been

Movie Studio

24 answers, most recent on 1/9/2024

RE: 'Effect Transitions Basic' are not exporting in MEP2022 or VPX14

Hi, Regarding raising a ticket, is it necessary after having sent at least 2 troubleshooting requests "?" (From what can be seen, they were sent successfully) (these problems with messages displayed when loading the program do not display "error

Movie Studio

24 answers, most recent on 1/9/2024

RE: 'Effect Transitions Basic' are not exporting in MEP2022 or VPX14

Hi, When you reference "Blurry transitions" is the same as displayed in templates / transitions basics / "Blur" ?Yesterday I did some tests here and didn't notice any errors. However, when I closed the program (normally without problems) and then

Music Maker

5 answers, most recent on 2/14/2023

RE: [Closed] error loading x64 drive. did you forget to reboot?

My Music STUDIO 12 Deluxe is not working with widows 11 MAGIIX Program DVD-ROM + Auto JamSession templates Error message: error loading x64 drive . did you forget to reboot Please suggest a solution Thank you

Movie Studio

One answer, on 7/1/2023

[Closed] Movie Studio Platinum is stopped.

I launch Vegas Movie Studio 17 Platinum Steam Edition and an error crashes - Movie Studio Platinum is stopped. Version 17.0 Build 223. System OS - Win 11. CPU - FX4300. RAM - 8GB. GPU - GT730 2gb ddr5. Used SSD for

ACID

5 answers, most recent on 8/6/2022

[Solved] Audio renders are coming out very low, when rendering to .WAV or .mp3?

I am using most recent version Acid pro 10, I put together a mix or project yester day, all meters seemed fine nothing in the red on individual tracks nor the master audio meter. Distortion happens if I try to adjust all audio levels even if not

Movie Studio

8 answers, most recent on 3/14/2024

RE: export was cancelled due to an error but no code,

@spuddy13 Hi Brian What is the Intel processor full model number and the GTX graphic card full name/model and are their drivers up to date? The Belarc images are difficult to read. From what I can make out this is a laptop running Windows 10. . . .

Movie Studio

11 answers, most recent on 1/24/2024

RE: Save objects as takes

@sams_e Hi Please do not resurrect old topics, this one is 12 yrs old, and relates to an older version of the program which is very different to current versions. We need more information to help diagnose the issue(s) you are having: What will not

Samplitude

3 answers, most recent on 10/4/2023

RE: Reading code 24 when I try to put in any kind of email that I’ve had

What happened is my computer rashes so I switched computers now when I try to load samplitude music maker it says I am not using the proper e mail I have the physical software I have the product key but it’s still not letting me do it it’s reading