• Music Maker

  One answer, on 4/12/2026

  saved songs and loops sounds Distortion, krashed, and plays to fast
  I have problem with the program.Music Make 2024 Yesterday it worked fine but today all my saved songs sounds distorsed, krashed,broken and songs and sound plays very very fast also the sound in soundloops plays very fast and sound krashed/broken. I
• Video Pro X

  No answers, created on 8/14/2025

  Help to download update 17.0.1.128
  I click in the link of the update 17.0.1.128 for Movie Edit Pro Premier, but it doesn´t download it or guide me easily to it. Could you be so kind to guide me to download this update?
• Samplitude

  20 answers, most recent on 10/27/2025

  RE: BorisFX managing Samplitude family of products now.....
  Omg, that's terrible news SP.... thanks for looking into this and sharing the info though... good to know. I was hoping and excited that they may buy ACID PRO also and breathe life into it... but this is not the kind of life and $$$ I had in mind
• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  @johnebaker Hi, yep, I didn't make it personal, as i wrote 'stop making personal attacks'. I simply replied in kind, delete both comments if you wish.
• Movie Studio

  20 answers, most recent on 1/13/2025

  RE: [Solved] Exporting to mp4 desyncs the sound...
  It turns out changing frame rate on export to mp4 actually did not fix it for anything longer than 1 minute. It was still causing all kinds of weird sound problems on longer videos. I discovered the only way to stop these problems was to make sure
• Samplitude

  2 answers, most recent on 3/18/2025

  RE: Internal Error: Multi CPU Bouncing may have failed
  Dear customer, please reduce the CPU core number under the programm settings and "performance". Does this help? With kind regards Your MAGIX Pro Audio Team
• Movie Studio

  20 answers, most recent on 10/9/2025

  RE: Video files not loading
  Hi John, I had played with the loading again and got another error message; slightly different number. I attach a copy. I confirm that the files are all from the same source; my camera. Kind regards, Vincent OBrien  
• Photostory

  11 answers, most recent on 2/5/2025

  RE: Adding my own music
  You are so kind. However; I don't think I'd manage the process. I looked at the Magix hub, but it seemed very limited. I'll have another look.
• SOUND FORGE

  7 answers, most recent on 1/31/2026

  RE: Can't save sound recordings from vinyl rsestoration tool as mp3
  I couldn't find that pathway on my computer. I'll spend some time with the manual. I'm kind of wingin it, relying with my experience with sound forge from many years ago. I assumed I was doing things correctly as I was following the steps of the
• Sequoia

  2 answers, most recent on 1/21/2025

  RE: Izotope RX not working as external audio editor
  Dear customer, please contact our Pro Audio Support directly via the following mail adress proservice@magix.net. With kind regards Your Pro Audio Team
• SOUND FORGE

  11 answers, most recent on 8/6/2025

  RE: Sound Forge opening multiple instances instead of multiple windows!
  Dear @rraud, I have the SF Pro 18 and followed your directions and guess what, they worked!! Thanks a lot!!! I had the munti instance behaviour when opening the tracks one by one using the "open with" option. I'm very grateful. Oh! and it opens all
• Samplitude

  One answer, on 1/6/2025

  RE: Can someone help me with the internal vocoder?
  Dear customer, please write a mail to prosupport@magix.net. Our support team will help you. With kind regards Your MAGIX Pro Audio Team
• Movie Studio

  47 answers, most recent on 8/24/2025

  RE: [Solved] "Takes" functionality
   Hi All, Amazing what I have learned from all your comments. Not only the “Takes” subject, but also on the VDL work flow for film creation. Many thanks for all of this. I started my project to get through the VDL editing learning curb and that is
• Sequoia

  3 answers, most recent on 2/14/2024

  RE: [Solved] Trial already expired
  This often happens when the TRIAL license is suppressed by certain right settings. There is a simple solution for this, which Support will be happy to send you by email. Please contact them via proservice@magix.net With kind regards Your MAGIX Pro
• Samplitude

  4 answers, most recent on 3/31/2025

  RE: Audio objects disappeared in Samplitude prox suite build 24222 64bit
  Dear customer, please press the “Tab” button once. Does this help to solve the problem? If not, you can restore the visualization of the objects via “View - rebuild graphic data”. With kind regards Your MAGIX Pro Audio Team
• Movie Studio

  27 answers, most recent on 4/20/2025

  RE: Activate Mpeg 4 Codec in Movie Studio 2025 Platinum
  AAProds wrote on 4/10/2025, 8:59 PM @johnebaker I tried the reg edit solution you mentioned, even to the point of activating locked registry entries. It didn't help. :( @AAProds What kind of problem file do you want to see?
• Movie Studio

  20 answers, most recent on 6/2/2025

  RE: Mastering Suite has disappeared
  @hdrechsel18 Hi Harry, Maybe you installed MMS 2024 recently or did you update it in the past. In both cases you installed MMS 23.0.1.236 with this bug. Let the forum know what Magix Support gave you for an answer. Kind regardsRob
• Photo & Graphic Designer

  7 answers, most recent on 5/6/2026

  RE: Cannot install my software on a new machine - no response to ticket
  Hi John and SP, I resorted to a very strongly worded complaint / appeal to the Sales Department of Magix (shop@magix.net) and they responded in a couple of hours having "we increased the amount of machines which can activate the software from 3 to 5
• Samplitude

  2 answers, most recent on 2/18/2025

  RE: activate @register
  Dear customer, if you have not yet received a solution: Please contact us by e-mail at proservice@magix.net so that we can help you further. With kind regards Your MAGIX Pro Audio Team
• Samplitude

  One answer, on 2/18/2025

  RE: Pro X8 Suite: Monitoring Routing
  Dear John, if you have not yet received a solution: Please contact us by e-mail at proservice@magix.net so that we can help you further. With kind regards Your MAGIX Pro Audio Team
• Sequoia

  2 answers, most recent on 2/18/2025

  RE: Sound/Asio issues
  Deacr customer, if you have not yet received a solution: Please contact us by e-mail at proservice@magix.net so that we can help you further. With kind regards Your MAGIX Pro Audio Team
• ACID

  4 answers, most recent on 5/31/2025

  RE: I can't download instruments from help menu
  @sp. Wow! Thank you for your kind reply. I tried the method you taught me right away. There is nothing left in the Magix downloads folder, and when I try to uninstall it using Magix Content and Soundpools, nothing shows up. I think it is recognizing
• Music Maker

  2 answers, most recent on 10/6/2024

  RE: How to add MORE file manager shortcut locations?
  Thank you, kind sir (or madam). 😁 You are a legend! 🎵🎹  
• ACID

  6 answers, most recent on 5/18/2024

  [Solved] SONY ACID Music Studio 7 with Windows 10
  Hello, I know it was released a long time ago, before windows 7 even, but has anyone successfully installed sony acid 7 (music studio or pro) onto a Windows 10 machine?   I purchased Acid Pro 10 a couple of years ago and the thing is broken, I was