• Music Maker

  2 answers, most recent on 5/12/2026

  Incorrect package sent after payment
  Like so many others here, I paid for musicmaker Ultimate 2026 and have been only given the half priced platinum version despite 5 tickets I have raised and still zero response! There is no tel number I can find for customer service and it seems the
• Off topic

  5 answers, most recent on 10/28/2025

  RE: Education Purchase - Still waiting!@!#
  Yes (twice), I've even tried again. I've opened a support ticket, emailed the US Shop, and verification at least 3 times. No Response, however, they accepted my payment and I have no licenses for the products I purchased. What's going on here? Very
• Movie Studio

  8 answers, most recent on 7/15/2025

  RE: Movie Studio --> TO --> Video Delux
  Too bad the website that offers to sell me the thing won't accept my credit card. @CLINT-DANBURY Maybe you had to activate/allow international payments for your credit card
• Video Pro X

  6 answers, most recent on 6/11/2025

  RE: 365 upgrade not working
  @johnebaker Hi John, Since @bvolbeda has the 365 edition, shouldn't that allow the upgrade from 16 to 17 without additional payment? Jeff
• Music Maker

  4 answers, most recent on 5/27/2026

  [Solved] Unable to Access Loops Despite Having a Yearly Subscription
  I had a monthly subscription for unlimited loops for years, but a few months ago I purchased Music Maker 2026 Premium, which comes with unlimited loops for a year. I downloaded the 2026 version (I had been using the 2024 version), and entered the
• Samplitude

  2 answers, most recent on 1/4/2025

  RE: Pro X8 - Security Code for Payment
  @William-Brown1669 To my knowledge, due to European law the payment process requires a card with a two factor authentication / 3-D Secure protocol. Does your payment provider / bank support this? I would guess you need to enter some type of security
• Music Maker

  One answer, on 9/19/2025

  ''Únlimited Loops and Samples'' subscription (Update Payment Info)
  Magix 2026 Premium user. I had to cancel a credit card due to unauthorized charges made by a consumer. By doing so I could no longer be charged for my subscription for loops unlimited. How can I provide my updated credit card information, for my
• ACID

  One answer, on 6/28/2024

  [Solved] how do i unlock my serials and reactivate?
  i was having payment issues with a certain card and my account/serials became locked. how do i rectify this?
• Video Pro X

  One answer, on 10/13/2025

  [Closed] Cancel subscription
  Hello! We've canceled the subscription registered to provideosonyvegas@gmail.com for VEGAS Pro Post 365+ (2-year SmartScription) (***-*****-******-***VW-57T2T).Please tell me why the system says the subscription won't be canceled until 2027. We've
• Off topic

  159 answers, most recent 4 hours ago

  RE: Magix support has not responded to support tickets for months
  @SP. @Tom_Sp Hi The main problem was PayPal payments issues in general where users did not receive their serial numbers which as you stated I brought to the attention of Magix and is currently being dealt with. This was a PayPal technical issue. The
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell @Tom_Sp Hello welcome Your first step would be is to contact PayPal as @SP. has already mentioned of said issue caused by PayPal of users payments not reaching Magix. So you should ask PayPal to reach out to Magix to sort out said
• Music Maker

  One answer, on 1/28/2026

  RE: I had purchased the Magix Music Maker 2026 and never got the code
  @Jon-Jefferys  Since January 7th, 2026, there has been an issue affecting a small number of purchases made through our US shop when paying via PayPal. In these cases, the payment is successfully debited by PayPal, but the funds are not released to
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  Hi All As Magix are now aware of the small amount of users who had paid for products using PayPal and did not receive them, and have been contacting users individually, I am now closing this post. Please bear in mind this was a technical issue with
• Off topic

  40 answers, most recent on 1/26/2026

  [Closed] Does Magix have customer support?
  I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  RE: Order send and paid, no response
  Hi, I received an email from the support department stating that the order does not exist.I purchased and paid for the software via the Magix website, and the payment was accepted.A day later, I received an invoice. Since then, I have received no
• Music Maker

  4 answers, most recent on 10/1/2025

  Missing download-links after upgrade paid purchase.
  Hi,Anybody having the same experience as I have had? Paid for the 2025 Music Maker Ultimate upgrade and received a copy of the invoice marked as paid. No email with the download links etc. as noted after payment and no response from support the last
• SOUND FORGE

  16 answers, most recent on 2/23/2025

  Sound Forge Pro 18 REFUSES TO INSTAL!
  I just purchased Sound Forge Pro 18, but as usual, it is extremely difficult to install. You installation exe program simply says "! Abort, Retry, Ignore" and no mater what I do, it refuses to install! FIX THIS OR REFUND MY PAYMENT!
• Music Maker

  4 answers, most recent on 3/12/2026

  RE: Loops Unlimited
  @Matthew-Kronqvist Welcome to the Magix user to user forums, so not a contact for any Magix staff, sorry. The answer to the question of how much is US$19 in AU$ can be found on any currency conversion site. If you place an order for Loops Unlimited
• SOUND FORGE

  3 answers, most recent on 3/16/2025

  Spring Sale Upgrade for Sound Forge Pro Suite v16.1
  I tried to do the upgrade five different times and every time I try to go to the payment screen it says I have nothing in my cart and wants to take me back to other unrelated products. This offer ends tomorrow so I'd like some answers.
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the
• Off topic

  14 answers, most recent on 2/2/2025

  RE: Not able to pay for the product
  @Erdal-Torun Hello, welcome. Please see here with regards to PayPal in which Magix has responded. See ralftaro's response. Or please contact infoservice@magix.net for further assistance. Forum Moderator Stephen
• SOUND FORGE

  4 answers, most recent on 2/17/2025

  RE: Upgrade Question
  Ok, but is that a yes? I can buy 18 and use it to load a version on my desktop that has none and my laptop that has 16? I don't make any subscription payments so I'm guessing I have a perpetual license? Does the desktop need to have 16 installed too
• Off topic

  159 answers, most recent 4 hours ago

  RE: Magix support has not responded to support tickets for months
  My experience is also a turn-off regarding buying from MAGIX.  I did support-requests but never got a response or the download-links etc.  They were paid with PayPal but I have never had a problem with such payments.  The initial upgrade to MUSIC
• Music Maker

  2 answers, most recent on 1/27/2024

  payment unsuccessful
  i tried so many visa cards but still the payment is unsuccessful