• Music Maker

  2 answers, most recent on 11/16/2023

  [Solved] Upgraded to 2024 and now can't drag audio tracks to precise location
  I've just upgraded to 2024 while in the middle of working on a music mix (big mistake). I'm now unable to slide my audio tracks to precise locations on the grid. I am creating a mix of songs that need to start and stop at certain points in order for
• Music Maker

  3 answers, most recent on 12/4/2023

  [Solved] Problem with activation code after buying upgrade with another email.
  Well most of it is already said. I bought the MUSIC MAKER 2024 Ultimate, but did it with the email of a friend of mine because i didnt have access to mine at the time. A couple of days later he forwarded the email sent by the company and i
• Movie Studio

  22 answers, most recent on 8/13/2025

  RE: Support and TICKETS
  @Bol Hi Rob. Yes but you also have an inboard Intel UHD 630 which also helps whether selected or not unless you have it disabled. Are you using the EVO SSD as your project drive? Ray.
• SOUND FORGE

  15 answers, most recent on 1/2/2026

  RE: mouse won't click properly in sf 18 waveform
  since double-clicking doesn't work in 18 It does work.. sort of.. you just have to double-click really really fast. As I recall, this annoying issue started with SF-16 and was never addressed and adjusting the click speed in the OS settings does not
• SOUND FORGE

  8 answers, most recent on 12/5/2023

  [Solved] SoundForge 17
  Hi, I have just purchased SoundForge 17 Pro and noticed that Speaker placement keeps defaulting to Discrete #2 even though I choose Stereo every single time. What is Discrete #2 and if it's problematic to the recording how do I set Stereo to be the
• SOUND FORGE

  6 answers, most recent on 5/10/2024

  RE: [Solved] New Installation Fails To Begin Sound Forge Pro 17
  @TRN Hi . . . . Installation was successful. However, the registration is still being blocked for a non internet connectivity issue. . . . . I agree with @SP. comment, there is something on the workstation which is blocking the software from
• ACID

  2 answers, most recent on 10/19/2023

  [Solved] Acid 10 Keeps Crashing every time I try to render a solo'd track
  Acid 10 Keeps Crashing every time I try to render a solo'd (or isolated) track. I have saved backed up versions of the song I am working on. I am usually able to render solo'd tracks as .WAV's in order to send them to a friend so he can work on the
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  @Steven-Wood Ok. I hope it stays that way. In that case we at least know that it might have something to do with the GPU drivers. This is helpful information for other users with a similar problem.
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  For several weeks I’ve had a problem. ACID Pro 11 won’t start. The following message appears: Problem Description   Application Name:    ACID Pro 11.0   Application Version: Version 11.0.2 (Build 21)   Problem:             Unmanaged Exception
• Movie Studio

  296 answers, most recent on 3/29/2025

  RE: [Closed] Feedback on Movie Studio 2023
  can anybody help me// have magix movie Studio 2023 Platinum It will not save any titles at all. Anybody any answers  
• Movie Studio

  25 answers, most recent on 8/7/2025

  RE: Any decent support for Insta360 videos yet?
  Prores has to be certified and licensed by Apple. So guessing there is some money involved in it. I'm sure that if Magix thought that it would help sales of VPX, it would happen. But in a consumer editor? Nah.
• Photostory

  4 answers, most recent on 3/29/2024

  [Solved] Unlink Audio and Video Tracks in PhotoStory 2024
  Hi! Hope everyone is keeping well. I just bought MAGIX Photostory Deluxe 2024 and find it's a great addition to my business software. I'm using it in Windows 10 and have run into a problem when adding CD music to the show to accompany the video and
• Movie Studio

  One answer, on 4/17/2026

  Re-installing Magix video delux 2026
  Hello Madam, Sir, At a certain moment, my (new) laptop worked not well. Windows and magix did not work anymore, like other programs. Windows works again, so now I try to fix the Magix problem, but I don't know how to re-install the Magix video delux
• Movie Studio

  3 answers, most recent on 4/6/2025

  RE: SPLITING OBJECTS DIsabled During timeline playback!?
  @Eli-Martyr Eli, FYI, we're only fellow-users here, helping others. We have no influence on what Magix doers or has done.
• Music Maker

  16 answers, most recent on 11/13/2024

  RE: Music Maker update 33.0.2.12
  @Waldemar-Trdowski5004 Maybe try to rescan the Soundpools in the program settings of Music Maker? Does this help? nope but thank You so much for trying to help
• SOUND FORGE

  4 answers, most recent on 7/8/2024

  [Solved] SF18 crashes when loading a file.
  I just upgraded from SF14 pro to 18 pro. 14 was crashing every time I loaded a wav or MP3 file. I figured an upgrade to 18 would probably fix the issue but it does the same thing. I bought a new computer recently with Windows 11 and down loaded
• ACID

  One answer, on 6/16/2023

  RE: [Solved] Best to uninstall AP10 before AP11 or after?
  @GRB Hold CTRL and SHIFT and double click on the ACID program icon. Keep holding CTRL and SHIFT until a small window appears that will ask you if you want to reset the program settings. Try it and see if it helps.
• ACID

  8 answers, most recent on 7/31/2023

  RE: [Solved] Mixing console window completely disappeared
  @guitacid Try disabling and enabling it. If this doesn't help, I would suggest to reset the program settings. Close ACID, then hold CTRL and SHIFT and double click on the ACID program icon to start the program. Keep holding CTRL and SHIFT until a
• Samplitude

  5 answers, most recent on 7/11/2025

  Error installing ad-on pacakages
  Hello, I'm getting the error "Failed to open XML file, system error:-2147024786" When installin g Free ad)on packages as Accordeon, Vita Cunematic soundscapes and more. Can you pkease help me? Regards
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  i just got vegas pr 22 but not work so need help to do reinstall or redowload
• Movie Studio

  2 answers, most recent on 8/7/2023

  [Solved] Transitions
  I have Version 21.0.2.138. I don't have any transition menus to add transitions. Does anyone know where to find them? When I click the dropdown, all I see are All, Title Editing, Video Effects, View Animation, 360 Video, Stereo 3D, Audio Effects,
• Movie Studio

  5 answers, most recent on 2/14/2026

  RE: [Closed] No My Products shown in my account
  So I have 14 platnuim and want to download it on my new computer. I have the serial number but its not in my products in my account, only 13. I keep telling support this but its like talking to a fence post. They can't understand. I tried to
• Video Pro X

  3 answers, most recent on 7/11/2023

  [Solved] Clips stop to 'magnetize' to one another. Vegas Pro 20
  I pressed something in Vegas Pro 20 and all my clips stop attracting to each other, now I have to put them very carefully in a line to make sure they OK, that is so annoying. Can some one help me out with that?
• Movie Studio

  5 answers, most recent on 12/18/2025

  RE: Template/Basic Intro/Outro issue when inserting to video
  @Carl-Clark Hi . . . . How do I insert a Text Box for a caption in the Intro . . . . I assume you want to add another caption in addition to the 'text box', a Title object, that the Intros, and Outros have built in, is this correct? An example would