• Audio Cleaning Lab

  3 answers, most recent on 9/7/2023

  RE: [Solved] Instal problem
  @MICHAEL-EATON Welcome to the Magix user to user forums. This is a new problem to the forums, I think, but there are two possible causes for what you see: Is your 365 subscription still active and fully up to date? (Perhaps more likely), 365
• Other products

  One answer, on 1/8/2026

  RE: I keep getting Error Code 24 so can’t authenticate the product
  @Jackie-Daniels Welcome to the Magix user to user forums. Where exactly did you purchase the software? From what you write I assume this may be from a previous owner? If so, that owner must advise Magix that he/she has sold the product to you and
• SOUND FORGE

  2 answers, most recent on 11/16/2023

  RE: [Solved] enabling audio restoration
  Hi @Steph_P, the Sound Forge Pro Suite has numerous restoration tools. The legacy Noise Reduction Pack (aka, NR-2.0) and iZotope's RX Elements can be installed using with the main Sound Forge Installation manager. SpectraLayers Pro (SLP) must be
• Rescue Your Videotapes!

  4 answers, most recent on 4/10/2026

  RE: je n'ai pas recç mon numéro de serie pour enregistrer mon logiciel
  @BRUNO-PACELAT Puisque votre article est encore dans sa boîte, veuillez consulter ce message d'assistance : https://www.magix.info/us/support/?question=349256&category=0&title=how-can-i-redeem-the-voucher-code-for-my-box-version. Il explique
• Movie Studio

  17 answers, most recent on 6/29/2024

  RE: Can't re-install Magix Movie Studio
  @Carlos-Solorzano Hi Login to your account at magix.com using the email address and password you used to register the software. Under My Products you should see your registered software, a download link and your serial number, and under Show more
• SOUND FORGE

  8 answers, most recent on 1/26/2026

  RE: Non functioning Sound Forge / no response from support
  @Rod-Devonshire No Magix staff is active here. We are just users like you. The only recommendation I can make is that you should make sure you send a reminder to your latest open ticket every two or three days, don't wait a week without doing
• Movie Studio

  27 answers, most recent on 4/20/2025

  RE: Activate Mpeg 4 Codec in Movie Studio 2025 Platinum
    @emmrecs I did all of the above and it failed.   @johnebaker It won't work for a new file and when I open the demo file I cannot add a MP4 because it repeats the failure to activate the codec. I deleted all old files when I cleared the system of
• Movie Studio

  9 answers, most recent on 7/31/2025

  RE: How long does it take for customer support to respond?
  Hi @webfrit, You can deactivate the Boris plug-in by activating a video clip on the timeline and then going to Effects > BCC Key and Blend > BCC Chroma Key Studio. Double-click Apply Effect > License. You can now deactivate BCC Chrome Key
• Audio Cleaning Lab

  One answer, on 4/18/2024

  RE: Hello, I am transferring my files to a new computer.
  @Ronalum Hi Log in to your account at magix.com with the same email address and password as used to originally register/activate ACL , select My Products, there you should see your registered product(s), serial number a download link and number of
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 as of 2025, OVHcloud has taken over as the Host for Magix As both John and I have pointed out to you, OVHCloud is now the host for what used to be known as "Magix Online World". This is completely different to Magix support, sales
• Movie Studio

  6 answers, most recent on 7/29/2024

  RE: proDAD ACTIVITION
  @Emmanuel-Frimpong Hi. I've just checked my own and the Mercalli Pro does not appear in that section. Only ProDad Vitascene is showing in my program. The activation for Mercalli should have been shown as a download link to follow in your program
• SOUND FORGE

  7 answers, most recent on 4/30/2024

  unable to activate for new pc
  I am unable to activate sound forge on a new computer even though I have deactivate on 2 old machine.
• SOUND FORGE

  3 answers, most recent on 8/18/2025

  RE: I am unable to register the activation code sent to me for my audio
  If it is the actual Sound Forge activation serial emailed to you by Magix (not a voucher code from a third-party seller), be sure to use the email address you used when it was purchased or registered through Magix.Your log-in email for this forum
• Movie Studio

  4 answers, most recent on 5/7/2024

  I just paid for a professor, but I put the wrong email
  I just paid and put her email as ****, but it should have been ****. We can't activate the software without the activation code.
• Music Maker

  2 answers, most recent on 8/24/2024

  RE: Got new laptop
  @Alex-Kirkwood Go to your Magix account, log in and go to My products. Find the listing for whichever version of MM you wish to install on your new laptop and download the installer. You will also find your serial key there. You should also check
• ACID

  9 answers, most recent on 1/24/2025

  RE: Won’t install Sony acid 7
  @NTC-LAIDLER Ok, I'm not familiar with the unlock process of Acid 7. It looks like the old Sony license system, which is no longer online. I would expect the typical Magix Activation dialog. I recommend you contact customer support. Or maybe some
• Movie Studio

  9 answers, most recent on 7/31/2025

  RE: How long does it take for customer support to respond?
  @webfrit With that additional information I'm going to reinforce my suggestion to contact BorisFX! It is (almost) always the manufacturer of the specific plugin/software who "controls" its activations, rather than the manufacturer within whose
• Movie Studio

  22 answers, most recent on 8/13/2025

  Support and TICKETS
  Can anyone tell me why I get no response from support when I issue a TICKET. I have sent them a number of tickets and emails over the past month regarding an activation problem with MAGIX Video Deluxe 2026 Premium and the add ons you get with the
• Video Pro X

  13 answers, most recent on 9/22/2024

  Bug in Video Pro X 16
  I use two monitors with my Video Pro X. On one I put the program and on the second monitor I have a full screen Program Monitor. I go to program settings and check "Video output activated" and the program monitor appears on the second monitor. BUT
• Video Pro X

  13 answers, most recent on 6/19/2025

  RE: plugin NewBlue Infinite Looks
  Elements (from newbluefx) _How to use Active Camera(https://newbluefx.zendesk.com/hc/en-us/articles/209967173-How-to-use-Active-Camera)_How to use Alpha
• Music Maker

  14 answers, most recent on 6/10/2024

  RE: [Solved] Music Maker begins to lag, eventually crashing after opening store.
  So I upgraded my computer and got a bigger SSD drive and that did not solve the issue. However, on the just in case that a solution couldn't be found from those who took the time to help me I messaged support this is their answer and It solved
• Movie Studio

  2 answers, most recent on 2/29/2024

  need activation code
  I have an email confirming my registration for the trial version of Movie Studio. But I cannot activate it as the email does not contain an activation code  
• SOUND FORGE

  2 answers, most recent on 4/22/2024

  RE: Activate Sound Forge 15 Pro with SN for Sound Forge 18 Pro?
  Assuming you have the perpetual license for Sound Forge15, it can be activated on two (2) PCs simultaneously.As @SP. stated, a license for Sound Forge 18 cannot be used to activate Sound Forge 15, or visa-versa. The same applies to SF Audio Studio
• Movie Studio

  2 answers, most recent on 3/12/2026

  [Closed] I have Video Deluxe Ultimate (2026) :: But ProDAD plug-ins won't work!
  I have paid to upgrade to the the ultimate version of Magix Video (the ultimate version)...Purely for the ProDAD features, which Magix display as being included within this version.I have manually-activated each of these plug-ins\However whenever I