• Photo & Graphic Designer

  4 answers, most recent on 1/5/2023

  RE: [Solved] Xara Photo & Graphic Designer 16 & 19 installed? Stuck in Update Loop
  @SGTDRE Hi If the update notices are still coming from within the program as your original images above show then raise a support ticket using the Support link at the top of the page. If you have not used the Support system before - select your
• SOUND FORGE

  7 answers, most recent on 2/3/2023

  RE: [Solved] Noise after installing Sound Forge 14
  @David-Bertelli This might help you Hi! this sounds like another case of the magix low latency 2016 driver interference again...i would recommend uninstalling the magix low latency driver...here's how to do it: press the Windows key + R on your
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @SP. @Leslie-Howarth Hi, The HUB is now working, at least for me. I raised a ticket recently, discussed the problem with the AI agent which finally said that it was forwarding it to a human. A week later, I followed up by replying to the email,
• Movie Studio

  4 answers, most recent on 12/7/2022

  [Solved] Anchoring Text to a Text Bubble
  Hi. I am trying to create a text bubble that moves across the screen to keep alignment with the subject individual. Unfortunately, I cannot figure out how to anchor the text within the caption bubble. I was wondering if anyone has successfully done
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @Ryan-Sch, @Cristopher-Dolores HI Check your spam folders, for some unknown reason the emails end up there. John EBForum Moderator
• Music Maker

  7 answers, most recent on 2/11/2026

  RE: How to Change Hand to Cursor
  Hi Jeff. It is Music Maker 2026 Premium. When you say cursor you mean the Hand? I don’t have a cursor or don’t know how to get it. Thank you.
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @James1812 Hi You need to get in touch with PayPal, it is they who are causing the issue. John EBForum Moderator
• Movie Studio

  4 answers, most recent on 1/26/2023

  RE: [Solved] Saving-Using Overlays MEP2016 Plus
  @CarpentersMate Hi Mike The 'Resources' folder I mentioned is one I created using the normal folder creation process in Windows. In your case I would create the Resources folder in the Movie Edit Pro 2016 default Project folder as found in the
• Video Pro X

  33 answers, most recent on 7/15/2025

  RE: keyframe bugs remaining in the current version of VPX17 (v..269)
  Hi @AAProds what is SPR ?
• Movie Studio

  9 answers, most recent on 2/8/2023

  RE: [Solved] Adding Multiple Video Effects
  @CarpentersMate Hi Mike . . . . "uncouple the effect from the main clip" = Have already tried that - 'No Go' . . . . It does work however there is a step missing - see image below However there are some mutual exclusions eg in the above example the
• Audio Cleaning Lab

  7 answers, most recent on 5/5/2026

  RE: Dolby Noise Reduction system
  @Brian-Weber Hi In ACL 2005, in the Mastering, MultiMax, compressor there is an option for emulating Dolby Noise Reduction the Cassette NR-B decoder HTH John EBForum Moderator
• Movie Studio

  One answer, on 2/14/2023

  [Solved] Missing Transitions Box/Menu when hilighting an object in the timeline
  I was using MS2023 when it crashed. When I re-opened it, I noticed selected objects are missing the hi-light around & transitions boxes, it just turns yellow. Is there a setting somewhere or did the project get corrupted? It works fine when I
• ACID

  5 answers, most recent on 3/6/2023

  RE: [Solved] Multiple midi tracks in Acid Pro 10
  hi @Stephen-Maddison, This is by design, although, yeah, it is confusing. The reasoning here is that you would use different midi porgrams / channels on the same soft synth to play different instruments. A lot of orchestral sample libraries work
• Movie Studio

  19 answers, most recent on 12/30/2022

  RE: [Solved] Project created with MS17 Platinum Pan zoom don't work in MS2023 Plat
  @Tom-Lamson Hi Look at your previous response: . . . . I uninstalled Quicktime using Revo and scanned and removed leftover files. I opened the vf file and got the same error file. . . . . The natural assumption is you did not re-install
• Movie Studio

  5 answers, most recent on 11/27/2022

  RE: [Solved] Is Movie Studio useful to earn money on Fiverr or Upwork?
  @SomeMan Hi, On the preview, Movie Studio shows (picture) but produces a normal 16:9 horizontal video. I need vertical video 9:16. What am I doing wrong? You have a 9:16 project but you filmed 16:9 - that is what you did wrong. John CB
• Photostory

  8 answers, most recent on 2/15/2023

  RE: [Solved] Inability to insert a video in a project on Photostory DeLuxe 2022
  @bdesha Hi . . . . NVidia GeForce GT640 . . .  I have a feeling that the replacement card is the cause of the problem that I am encountering . . . . I would agree - the GT640 is not usable by the program as it does not support NVENC - I would
• Video Pro X

  5 answers, most recent on 12/12/2025

  RE: designed title addition
  Hi, For those types of flashy titles, I would use BluffTitler and start with one of the pertinent Bixpacks. John CB
• Movie Studio

  5 answers, most recent on 1/17/2023

  RE: [Solved] What happened to Auto-Ripple in v2023 (versus v16)?
  Hi Jeff, Thanks for the response. Yes, I have noted it is technically not a true "upgrade" per se, but it is the successor, correct? Your suggestion didn't solve my issue immediately, but it lead me down a path to resolution, thanks! I discovered
• Movie Edit Now

  8 answers, most recent on 2/11/2026

  RE: magix movie edit pro mx
    Hi John, the only way i could get it to work was to carry out a ‘no loss’ mp4 file conversion and am quite happy with the results  
• Movie Studio

  10 answers, most recent on 7/5/2023

  [Solved] MEP 2016 Plus - Compatible for Capture With LKX HD Video Camcorder?
  Hi Gang (Hope all is well with everyone)?! Happy 4th! Was wondering if this low cost HD Camcorder (with USB & HDMI) is compatible for capture with MEP 2016 Plus? My current capture capability is thru an IEEE 1394 capture card. This camera uses
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  Hi @johnebaker I upgraded to VPX17 trial, as just easier and you are right - it starts without the error message and works just fine. What is REALLY strange is that after I installed the trial, my Movie Studio 2025 is now working without the error...
• SOUND FORGE

  3 answers, most recent on 11/12/2022

  [Solved] "Insert CD index" opton greyed out
  Hi. I have purchased SOUND FORGE Pro 16. I am running it as administrator. Running Windows 10 Home edition 64 bit. I want to "insert CD index" on a vaveform, but it is greyed out on the "insert" menu. Please help.
• Web Designer

  10 answers, most recent on 12/27/2023

  RE: [Solved] updated content in web site Pages not showing on web when re uploaded,
  @Koen-Uvin Hi . . . . changes made in Magix Webdesigner premium on my home page are not seen in any browser after publishing . . . . Has the file name assigned to the 'home page', as seen in either, the Edit Navigation dialog, or the Page &
• Music Maker

  2 answers, most recent on 12/12/2022

  RE: [Solved] Can't use premium
  @nothingness Hi If you signed in (Join) on the Start screen - you will see you email address top right of the start screen, if not do so. Did you download and install all the extra content that became available after activation? Again if not do so -