• Photostory

  11 answers, most recent on 11/6/2024

  RE: Cannot delete photos in Media Pool.
  @johnebaker Hello John, You are right that it is not possible to delete files in Photo Explorer mode. I still prefer to work in the old view and there you do have the possibility. Quote @browj2 (John EB) .....It is a good thing that you cannot
• Audio Cleaning Lab

  17 answers, most recent on 11/9/2023

  RE: Monorecording with Roland Rubix 22 and Soundforge Audio Cleaning Lab 4
  @ReneV Are your devices connected via a stereo cable? If you connect them to your audio interfaces, make sure to connect them to both inputs at the front of the audio interface.
• Samplitude

  13 answers, most recent on 7/26/2024

  RE: Update/Patch for Samplitude Pro X8, Pro X8 Suite und Music Studio
  @Martin-Beckers You can try to reset the program settings via the Help menu. Thank you! Although resetting did not work your suggestion did lead me to try different settings and found it was the magix Asio driver. It works fine with WDM and MME
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  RE: Error Code 24. Just bought and installed.
  @Les-Wilkins Sadly, we don't know how to get a response from Magix support. I'm waiting for six weeks for a response. It looks like there is no longer any support staff active at Magix. I haven't tried to contact some higher-ups. Current CEO of
• MAGIX

  No answers, created on 4/25/2024

  [Closed] Patch for Music Maker | version 32.1.0.17
  Hi all, A new Music Maker update just came out. It's just a relatively minor patch this time, but if you've been struggling with certain program stability issues, this may improve your situation. Here are the official patch notes: Changes in patch
• Movie Studio

  4 answers, most recent on 1/15/2024

  RE: BUG - Video deluxe 2024 - Pressing undo once undoes last 20-50 steps
  @Jonas-F Sorry, I may have misunderstood your post. You are trying to undo settings made in effects? Personally I either delete an effect in the key frame editor or reset it in the effect or reset it via right clicking on the object and select reset
• Video Pro X

  25 answers, most recent on 2/11/2026

  RE: Cannot start VPX17 by double-clicking on MVP file
  @browj2 Hi John, .....I can't start VPX17 by double-clicking a hyperlink/shortcut MVP file... This sounds very familiar. If a hyperlink/shortcut has been created, the MVP project file is always opened with the Magix program assigned to the
• Movie Studio

  10 answers, most recent on 5/23/2024

  RE: Guidance for Sony cameras outputting MXF containers w/ XAVC
  Your video file will definitely be an Intra codec in 10 bit 4:2:2. For Intra Codec you definitely need Video Pro X with possibly an additional Intra Codec Pack for around €60. The safest thing to test would be to provide a short, 15-second video
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  @px41 Apparently, you registered SF 18 Pro under a different e-mail address under which you purchased it. Otherwise it would be listed in your customer account. This also explains Error -24. It could be as simple as a typo you made back when
• SOUND FORGE

  38 answers, most recent on 9/16/2025

  RE: MP3 conversion glitches
  Hi Paul, I created a 45 minute, 44.1kHz, 16 bit, 400Hz mono PCM wave test tone file and encoded 192 kps, 44.1k, CBR mono MP3s from that. I encoded directly from the timeline and a second set from the batch converter. I used SFP-18's default MP3
• ACID

  7 answers, most recent on 8/4/2023

  RE: Issue with plug in showing lock symbol when trying to apply to tracks
  @mooshue How are you trying to add the plugin to the tracks? Via drag and drop? In ACID 10 there were bugs in the plugin chain, which reset itself if a plugin wasn't added via drag and drop. Maybe there is also a bug which prevents adding a plugin
• Movie Studio

  24 answers, most recent on 9/3/2024

  RE: Xara 3D Maker 7
  @johnebaker Hi John, I also have .NET 3.5 or earlier enabled. Despite that, I still can't install 3D maker 7 via the Xara download link. As I noted earlier, 3D maker 7 is no longer supported/sold. The one who can give a definitive answer to that is
• Samplitude

  2 answers, most recent on 4/21/2025

  RE: Vsti sequencer midi out to external synth not working
  Thank you I did not know about this option. I should point out that this plugin (Orbit) strictly generates sequencer data and does not generate any audio so as a plugin, i need it to run via project clock/tempo and output its sequence midi data to
• Video Pro X

  27 answers, most recent on 11/18/2024

  RE: VPX Feedback Button - Features In Consideration/Planning - Comments
  Hi, Others: (1) Allows a copy of a selected clip or range thereof to be added to a new track, added below (or above) the selected clip's track and in the same vertical position, while maintaining the effects of that clip. Also, instead of a new
• Photostory

  6 answers, most recent on 5/24/2024

  Hub Login
  I have no issue logging in via the web and a browser. From within Photostory 2024 (most recent version win 11 128GB RAM - NVIDIA 3060) I can not login to view my account or use any of the tools such as the text-to-voice. I have the full pro version.
• Samplitude

  2 answers, most recent on 11/10/2023

  RE: Magix Samplitude Music Studio (2016) - Mastering issue
  @Sergio-Albuquerque I don't think that Music Maker can influence Samplitude in this way. You can try to reset the program settings to their default behaviour via the Help menu. Maybe this will help.
• Music Maker

  No answers, created on 6/28/2024

  MUSIC MAKER 2025 PREMIUM out now!
  Hi all, Just the other week, we came out with the new generation in this product line by releasing Music Maker 2025 Premium. MUSIC MAKER 2025 PREMIUM makes using effects in your music easier than ever. Simply create your own effects chains via drag
• Photostory

  53 answers, most recent on 11/30/2024

  RE: new photostory 2025 version is completely UNUSABLE and crashes...
  Jeff, I apologize for the abbreviations of info and service, but yes I replied to the more accurate inforservice@magix.net and support@magix.net and even one more. Just a few minutes ago I received a reply via email, see screenshot below. Absolutely
• Movie Studio

  11 answers, most recent on 11/8/2024

  RE: Lost transitions when Upgrading from 2019 Premium to 2025 Plus.
  @elModo7 Greetings Re BorisFX, before we go any further I assume you've followed the instructions given with your order confirmation email from Magix? Your purchase of Movie Studio includes an in-app Store coupon code for Boris FX BCC Chroma Key
• SOUND FORGE

  77 answers, most recent on 2/4/2026

  RE: SFPro continually crashes - versions 14-18
  @SP., @SteveMTNO Hi . . . . Snappy Driver Installer will then only download the relevant packages. This can take a while because they are distributed via file sharing . . . . This sets alarm bells ringing with me. Downloading drivers files from
• Web Designer

  One answer, on 12/6/2023

  RE: Move 'Xara Web Designer' from old pc to new pc - how?
  @Rob-Hooper You can try to deactivate the program on your old computer via the Help menu inside Xara. Or you can deactivate a previous installation in your customer account at Magix.com. Simply login, then look under 'My Products' for your version
• SOUND FORGE

  19 answers, most recent on 11/8/2023

  RE: delay in monitor
  @Lior-Cohen Open the ASIO4All control panel (usually accessed via an "Advanced" button) and check which inputs and outputs are selected. Choose the ones which are appropriate for your setup. Jeff
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @Gra_Ham Well done on the MediaInfo. The video codec is "MPEG 4 Visual", which is unusual. The framerate is also unusual at 30.068. Lastly, the audio might be causing issues, being Joint Stereo. A recode may be needed to get it to open in Magix. VLC
• Movie Studio

  30 answers, most recent on 5/19/2023

  RE: [Solved] What can I upgrade to from Movie Studio 2022 Standard/Basic?
  So, just in order to close this topic (at least for me), I give you the answer I got from the MAGIX Support (MAGIX Sales Department, to be more precise).My question to the support was this:<< I have a (yet unused) license for "Movie Studio