Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Dhektiqa Hi Looking at the error logged you have a MUMA location error . If you are using an external audio device then there may be an external audio interface ASIO driver mismatch, in which case you must use devices driver not the Magix ASIO

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@david-simms Hi This topic is about Magix support not Music Maker, your post has been hidden. Please repost your question in the correct section of the forum, when you click New Post top of this page select in the Category option box Audio, Music

Movie Edit Now

5 answers, most recent on 6/2/2023

RE: [Solved] mp4 640x360 16:9 shows as 4:3. How correct this?

@CubeAce Ray, setting different movie settings isn't going to force an incorrectly-read clip into the the right ratio. @tonyb3 Tony, if you're using a Magix editor, right-click on the video object, click on Object Properties, go to Video, then

Photostory

3 answers, most recent on 10/17/2023

[Solved] After upgrade was installed I got an error message

I purchased an upgrade to my MAGIX program on October 15, 2023. My registration was accepted. On October 16 I successfully downloaded the software to my PC. When I tried to open the program I successfully entered my serial number but when I tried to

Audio Cleaning Lab

One answer, on 3/28/2026

RE: Cannot install Magix Audio Cleanic 2014

@Christophe-BOUTONNET Please edit your post and remove your private information. This is a public user forum and we are all users like you and no Magix support staff is active here. You need to ask support at infoservice@magix.net for a direct

SOUND FORGE

6 answers, most recent on 11/4/2023

RE: [Solved] Serial Number is Invalid or may apply to another product

@Sandi-Richards @Rod-Howard You can only activate very old software, which came out before 2014 with a computer ID, so this won't work. Instead, download the correct installer from here by entering the serial number:

Audio Cleaning Lab

3 answers, most recent on 9/7/2023

RE: [Solved] Instal problem

@MICHAEL-EATON Welcome to the Magix user to user forums. This is a new problem to the forums, I think, but there are two possible causes for what you see: Is your 365 subscription still active and fully up to date? (Perhaps more likely), 365

Movie Studio

10 answers, most recent on 5/23/2026

RE: Video Deluxe 2026 premium

@AAProds Hi Al If OneDrive is syncing to the cloud, the folder, which will either be called Magix or Magix Projects, and assuming a default installation, will be in: C:\Users\Username\OneDrive\Documents\ You can check this in the programs Settings,

ACID

9 answers, most recent on 11/16/2023

[Solved] ACID Music Studio 11 users feedback and info!

Hello ACID Music Studio 11 users! Can I get some feedback and info on your use and experience with AMS11? -Working good? -Most recent updates/fixes? Does it seem like its being supported currently like Music Maker seems to be with fixes and

Audio Cleaning Lab

11 answers, most recent on 2/24/2026

RE: Need 2 files from Audio Cleaning Lab 10 cd distribution

@clement5 It is available for me on Amazon. Maybe it's dependent on the country? Can you open this link? https://amzn.eu/d/0i1JnSPv Here is the link from Magix: https://dl03.magix.net/soundforgeaudiocleaninglab4_dlm_losdhr.exe You should be able to

Other products

9 answers, most recent on 3/7/2024

[Solved] How do I receive authorization code for domain transfer?

Hello, I am trying to transfer my domain away from Magix, but I need an authorization code. How do I obtain this? Thanks!

Video Pro X

11 answers, most recent on 1/10/2024

[Solved] Program refuses to make chapter menus.

Hello, I am running the trial for Video Pro X15 now and I am happy about the rendering speed. However, there is a problem: When I place chapter markers in the timeline which I plan to use for the menu of the Blu-Ray I am creating, the program never

SOUND FORGE

5 answers, most recent on 7/17/2023

RE: [Solved] Activation issue / Reinstall SoundForgeStudio16

Hi All, I installed the file from Japanese reseller then the issue solved. It was bit annoying because I have to download whole package. There are something different between MAGIX one and local reseller one. Solved anyway ! Thank you all !

Music Maker

3 answers, most recent on 7/23/2024

[Solved] change the BPM mid track not working 2024 version and 2025.

I got the problem wit the new versions 2023,2024,2025. Why they take that away ? Anyone help us pls i have yesterday bought the new version 2025 i have upgrade it from 2021 version to 2025 now everything is chanced and i can not use it anymore the

Movie Studio

4 answers, most recent on 1/12/2026

RE: cannot register

@Target901 This is a user forum. No one here works for Magix. Magix is not Jeff's company. If you want help on this forum, then ask...and provide information as indicated by @emmrecs. Are you saying that you are also @leon-Shargel?

Music Maker

One answer, on 1/28/2024

[Solved] Suggestions - Feedback

Hey ! First, im sorry for my english, im basically French hahaI was wondering if Magix Music Maker take some Feedback to improve their soundpool.A lot of people are asking my to make some meditation music, but turns out there is absolutely no

SOUND FORGE

2 answers, most recent on 5/6/2026

RE: SF Audio Studio 10 won't finish install.

@Dave-Casey If you can access your old Sony customer account at Magix.com, you can create an offline activation code there.

Movie Studio

2 answers, most recent on 9/13/2025

RE: [Closed] Can't registration Move Studio Platinum 13

It's the same answer for any Magix product - go to your Magix account https://www.magix.com/us/support/my-service-center/. Under My Products find your VMSP13 and deactivate existing activations. You should then be able to install but make sure you

Samplitude

5 answers, most recent on 10/21/2023

RE: [Solved] Cannot install initial add-on software, i.e. vst files

@SP. and browj2 You guys rock! Thank you so much for your help! You nailed the problem. Once I check my logs in Win11 security (a bit paranoid for a default), it shows that it "protected" me by blocking Magix Samplitude from writing to the

Movie Studio

14 answers, most recent on 11/15/2025

RE: Error Messages when trying to open MAGIX Video deluxe 2026 Prem

OK, I believe I have completed what you stated. i installed Revo. I deleted webroot software, the MAGIX deluxe and all associated with it. Restarted the laptop, re-installed MAGIX, this time it did not want to abort when trying to upload. (MAGIX

SOUND FORGE

3 answers, most recent on 10/18/2023

RE: [Solved] plugin is automatically showing last saved preset

The last used preset of a plug-in that is executed becomes the default with Direct X plug-ins,, I think VSTs are now the same, VSTs used to however, revert to the factory default as I recall, I prefer the current behavior. On some Plug-ins. I

ACID

19 answers, most recent on 10/30/2024

RE: [Solved] 24 bit and 32 bit WAV files vs. ACID

I had to record in 24 bit, and it didn't let me 'sleep'. It should work. I got in touch with Magix support and they also told, it should work to record in 24 bit. We were trying to figure out together, what can cause the problem. Tried different

SOUND FORGE

5 answers, most recent on 12/17/2025

RE: Use of 'Record Output'

The Cleaning Lab forum is here:https://www.magix.info/us/audio-forum/audio-cleaning-lab/ The Windows sound settings would be the same for SF or CL.