• Other products

  15 answers, most recent on 1/15/2021

  RE: video files
  Are the GoPro videos shown in image above HEVC encoded? @johnebaker Hi John, No, no HEVC. Here is the MediaInfo for my GoPro Hero 5: GeneralComplete name                            : G:\Videos GoPro  etc\2018-06-16 Charlevoix\GOPR0319.MP4Format    
• Movie Studio

  11 answers, most recent on 1/14/2021

  RE: No sound in projects, settings seem right
  GeneralID                                       : 0 (0x0)Complete name                            : C:\Users\Verti\Videos\Cluster Bench Harness\20210114102213.MTSFormat                                   : BDAVFormat/Info                             
• Movie Studio

  9 answers, most recent on 1/14/2021

  RE: .MOV files not playing
  Format                                   : MPEG-4Format profile                           : QuickTimeCodec ID                                 : qt   0000.00 (qt  )File size                                : 7.44 MiBDuration                          
• Movie Studio

  4 answers, most recent on 1/13/2021

  RE: trying to download again
  @jim-klein First, please edit or remove the image which shows your computer "About". It contains both your Device ID and Product ID which are confidential to you and should never be posted to a public forum like this one. The error message titled
• Music Maker

  10 answers, most recent on 1/13/2021

  RE: music maker 2020 plus
  I'm running windows 10pro. pentiumR dual-core CPU E5200@2.50ghz. RAM is 4.0gb(3.46 usable).32 bit operating system, x64-based processor. product ID 00330-800000-00000-AA011. fully updated. security is windows defender. problems are: failure to play
• Movie Studio

  8 answers, most recent on 1/12/2021

  RE: 90000 fps rate problem
  Windows 10 is 64 bit. From new. MediaInfo for the video file is as follows... GeneralComplete name                            : C:\Users\garry\OneDrive\Desktop\SEG\Diana 720 60fps.mp4Format                                   : MPEG-4Format
• Movie Studio

  10 answers, most recent on 1/11/2021

  RE: MXMPEG2 Error 0110: no media decoder found
  I'm not tech savvy...is this what you want? Thanks, Anne   Format                                   : MPEG-4Format profile                           : Base Media / Version 2Codec ID                                 : mp42 (isom/mp42)File size        
• Movie Studio

  11 answers, most recent on 1/10/2021

  RE: MPEG-2 Transport Stream (M2TS) audio format no longer supported?
  Hi Peter, You have absolutely nailed it. I use Windows 7 and my files come from my Sony camcorder, in an AVCHD file. And as you mentioned, I took the metadata from the object properties directly in MEP. I didn't know the MediaInfo tool but I
• Movie Studio

  9 answers, most recent on 1/10/2021

  RE: audio/video out of sync. can't get tech support.
  yes. video frame rate = 30.000 FPS   GeneralComplete name                            : E:\Video Projects\LGD\01-08-21\Drums 1.mp4Format                                   : MPEG-4Format profile                           : Base MediaCodec
• SOUND FORGE

  One answer, on 1/8/2021

  I purchased the Sound Forge Pro Mac 3 serial not working
  I purchased the Sound Forge Pro Mac 3 from Safe Harbor, I got the Voucher ID, put my voucher id and got the email from Magix with Serial number and download link, when I tried to use download link and serial number, it is not taking the Serial
• Video Pro X

  6 answers, most recent on 1/8/2021

  RE: VideoProX12 not recognising my files
  Sorry, I upgraded to ProX version 12 I believe I have a PC problem as the files are recognised on my Laptop, just wondering in your experience what the problem might be?   Here is data from MedaiInfo GeneralComplete name                            :
• Movie Studio

  26 answers, most recent on 1/5/2021

  RE: Cannot export to mpg4
  @CubeAce Hi Ray . . . . Look what I found I could set up. . . . That was the same for me before my latest re-install however this is what happens for me now: Before correct configuration of Mixer and Sound card Once Mixer and Sound card
• Music Maker

  10 answers, most recent on 1/3/2021

  RE: Audio Device Settings
  Hello, sorry if this is answered here. But maybe i do not understand. When I have opened MMM and behind this, i have opened Analog Lab4 - separately as a different running program. I want to record sound coming from Analog to MMM. I have external
• Movie Studio

  8 answers, most recent on 1/4/2021

  RE: Consistent crashing!
  @Ben-Mccloud Welcome to the Magix user to user forums. First, please amend the image of your computer specs since it includes the serial key (Product ID) for your installation of Win 10. Such data should never be posted to a public forum like this
• Movie Studio

  12 answers, most recent on 1/2/2021

  RE: Preload freezes when I try and run a MP4 from the timeline
  Here is he file data....it is from a helmet cam Sena 10C EVO that shoots in 4K. I will send my computer set up in a few min thx. GeneralComplete name                            : C:\Allen Run Dec 28.2020\Sena 10C EVO Pro\201228000\161851NA.MP4Format
• Video Pro X

  5 answers, most recent on 2/15/2021

  Crash on importing ProRes video
  I am trying to import a ProRes .mov video to Video Pro X 11 (17.0.3.68 from Humble Bundle) that I bought in Humble Software Bundle: Video Creator's VFX, but it always result in crash - it does so with drag'n'drop from Windows Explorer, also during
• SOUND FORGE

  7 answers, most recent on 12/30/2020

  RE: Sound Forge Pro 14 cannot do Disc At Once. How to get it?
  Highlight one of the songs on the timeline (markers make it easier to select the song segment), The words "highlight" and "timeline" were the clue. As soon as I hit "Select All" I could add the track. Interesting process for adding tracks. It is not
• Video Pro X

  11 answers, most recent on 4/21/2021

  RE: Mov video is not posible in magix PRO X version 18.0.1.89 UDP3 i have
  GeneralComplete name                            : D:\Video\AVCHD\Panasonic 1500\A001C001_130317_0000.MOVFormat                                   : MPEG-4Format profile                           : QuickTimeCodec ID                                 :
• Video Pro X

  24 answers, most recent on 12/29/2020

  RE: Video Export Help
  @mike-agiannidis Thanks for the additional information, but can you go back to the MediaInfo data and show us the results of the Text view, as @johnebaker asked. On that MediaInfo screen click on "View" and then from the dropdown choose "Text".
• Audio Cleaning Lab

  No answers, created on 12/26/2020

  Track List shows ID 3 format How do I get back to 1,2,3 etc?
  Some how my track list has the ID3 format with a lot of markers. How do I go back to just the track numbers? see photo.
• ACID

  2 answers, most recent on 1/23/2021

  Acid Pro 10.0.4 Will NOT open from a saved project, it shuts down
  When I open Acid Pro 10 64x from the Windows 10 program menu it opens fine. However, I am not able to open a saved project file as it gives this error message and closes the program. ACID ProVersion 10.0.4 (Build 29) 64-bit Exception 0xC0000005
• Other products

  3 answers, most recent on 12/24/2020

  Software activation
  I have 2.0 - I am also having issues with Soundforge 11 Seems this is where I am dumped to get support? Well, since I have no other choice..... Moving to a new computer has been hell. Running software prompts top register, I get an activation code I
• Movie Studio

  50 answers, most recent on 12/19/2020

  RE: LUT downloaded and usage
  @terrypin, @browj2, @CubeAce Hi Terry . . . . . Back in May I see John EB advised that MEP doesn't support LUTS . . . . I did however did you read further down that topic here. Hi John Correction: LUTs are supported in MEP 2019 v18.x.x.x. and later
• Movie Studio

  47 answers, most recent on 12/18/2020

  RE: Windows menu
  @CubeAce, @amaethu, @browj2, @AAProds, @johnebaker For comparison here's a test I just made. It plays normally in MEPP 2016 and 2017 and other players. BTW, is the code tool working OK? My paste into the code box below is not rendered correctly.