• ACID

  One answer, on 12/26/2023

  [Solved] PLEASE HELP Acid 7
  So i purchased Acid Pro 7 years back. Now my kids are older i can now dabble in sound again but my pc does not have a cd drive to install it. I have looked everywhere for acid pro 7 exe and i cant find it. Can some one PLEASE help me.Im starting to
• Movie Studio

  3 answers, most recent on 12/5/2025

  RE: Video Deluxe 2026 Keeps Hanging
  @Skyline_UK Hi . . . . the new version hangs everytime I load clips . . . My PC should be powerful enough. . . . Unfortunately this is not so, the i9-9940X has no integrated iGPU which VDL could use, and the GT 1030 does not support NVENC which is
• Movie Studio

  2 answers, most recent on 2/14/2025

  RE: [Solved] Adding a voice-over does not work
  @David-Bailey5314 Hi . . . . I cannot add any extra audio through an external microphone. . . .I can use that microphone for dictation in other programs. Windows has 2 options for allowing access to the microphone, one for Windows Apps and one for
• Photostory

  10 answers, most recent on 7/26/2023

  RE: [Solved] Magix Travel Maps requieres API Key for OpenStreet Maps
  Just installed the update and WOW! it works fine. THX for support.
• Movie Studio

  11 answers, most recent on 1/20/2026

  RE: VDL 2026 Patch 316 - Had to deactivate then reactivate the same PC
  @johnebaker @emmrecs @AAProds Hi John EB, For VPX17, I had it installed on two computers, for VDL, only one. I was only asked to deactivate VPX17, not VDL. I checked afterwards and only one slot was taken by VDL after the update. John CB
• Rescue Your Videotapes!

  8 answers, most recent on 12/4/2025

  RE: driver usb 2861
  @gp63 Hi Is your computer a PC or a laptop and does it have a DVD or Bluray burner installed ? Il tuo computer è un PC o un portatile e ha un masterizzatore DVD o Blu-ray installato? John EB
• Movie Studio

  26 answers, most recent on 1/27/2024

  RE: [Solved] An Error occured during Export
  @fishycomics Hi Can you please complete the specs of the laptop please - we still need to know the CPU full name and model number, RAM installed and additionally the make/model of the laptop. . . . . the arc graphics . last update was sept 2023
• SOUND FORGE

  77 answers, most recent on 2/4/2026

  RE: SFPro continually crashes - versions 14-18
  @SteveMTNO Hmm, looks like it simply crashes in Sound Forge. The comments I found on Google on the topic of Fault Module Name: StackHash aren't really helpful. For some it was solved by running the app in compatibility mode, for some by disabling
• Other products

  2 answers, most recent on 12/19/2023

  [Solved] Registered new product and account at same time, used wrong email
  So I was registering a new account while activating a purchase I had made a few weeks back, and I must have typo'd my email, and I'm unable to log in on my installation now, and I can't seem to transfer the license key. Any way I can get this fixed?
• Movie Studio

  4 answers, most recent on 11/8/2023

  RE: [Solved] Movie Edit Pro 2021
  @Mike3914 Hi Thanks for the laptop specs, somewhat similar to my Lenovo with respect to having 2 GPUs available. Check that the drivers are the latest versions: Intel UHD 630 - 31.0.101.2125  GTX 1650 - 546.01 (31.0.15.4601) Do not trust Windows
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  @daniel-DIAZ2990 Hold CTRL and SHIFT on your computer keyboard. Then double click on the Sound Forge desktop shortcut to start the app. Keep holding CTRL and SHIFT until a small window appears that will ask you if you want to reset the program
• SOUND FORGE

  3 answers, most recent on 9/16/2025

  RE: Pitch Bending and Speed Distortion after closing file "Drunken VO"
  @matt_locker-01. Are you sure it's the same setup? I mean, Windows 10 and 11 install updates regularly, which can lead to problems with very old software. Maybe try running Sound Forge 10 via Windows 7 compatibility mode.
• Movie Studio

  4 answers, most recent on 12/14/2025

  RE: Magix Hub
  Yes I checked by shutting down antivirus and firewall. "Store" works, "Magix Hub" doesn't. This folder is located in "C:\Users\<login>\Documents\MAGIX\Video deluxe 2026 Premium\" and deleteing it was proposal to solve problem from Magix
• Rescue Your Videotapes!

  3 answers, most recent on 11/13/2024

  RE: Old Video Saver Magix from about 2015
  @Jari-Nikander What have you tried so far? Have you tried to install it? Are you looking for the installation file? The latest drivers for your digitiser/dongle are here.
• SOUND FORGE

  2 answers, most recent on 11/16/2023

  RE: [Solved] enabling audio restoration
  Hi @Steph_P, the Sound Forge Pro Suite has numerous restoration tools. The legacy Noise Reduction Pack (aka, NR-2.0) and iZotope's RX Elements can be installed using with the main Sound Forge Installation manager. SpectraLayers Pro (SLP) must be
• Video Pro X

  One answer, on 10/13/2024

  [Closed] vegas pro 22 deep learning models install fails
  had to locate and download the offline installer because the download manager won't download anything. run the installed and it starts to install and says: could not access network location [WIX_DIR_COMMON_DOCUMENTS]
• Music Maker

  2 answers, most recent on 1/4/2024

  [Solved] Poor audio playback
  Hello I'm having a problem with the sound output/playback in the MusicMaker 2024 program. I got 3 new sound packs today and installed them, but when I tried to use the sounds they were full of background static and the rhythms and tempos were off.
• Movie Studio

  13 answers, most recent on 12/31/2024

  RE: Cannot Install Movie Studio 2025 Platinum: Error-1
  @FlaBoy57 Hi The error messages would suggest that either the custom HP installed software is intefering with the install of MMS 2025, or an install or update was not completed. Did you try a Restart, not shutdown of the computer, also shut down the
• SOUND FORGE

  42 answers, most recent on 5/28/2025

  RE: Batch Processor Crashing
  @ItsMeTho Have you tried Sound Forge in a Windows Sandbox? Simply enable it in the optional Windows features first. After that, you can start it simply as an app from the start menu. This will open a remote desktop window to it. All data will be
• SOUND FORGE

  4 answers, most recent on 7/14/2025

  RE: Sound Forge 17 and issues with Microsoft Sound Mapper
  Removing the low-latency driver will not affect any Sound Forge functions.btw, The low-latency driver is not installed with SF Pro, only SF Audio Studio.
• Other products

  One answer, on 2/14/2025

  RE: licenses for independence after hardware change
  @Bob-Lowen I suggest you run the library installer again.
• Rescue Your Videotapes!

  20 answers, most recent on 11/23/2025

  RE: Windows does not find drivers for the video grabber usb device
  @Atte-Tahvanainen Hi You can either: Repeat the above procedure in Device manager, Update driver pointing to the folder containing the files OR Right click the .INF file - boxed in image above and select Install. John EB
• Movie Studio

  One answer, on 12/19/2024

  Installation Manager keeps pausing
  I've been trying to download the 1GB installation file but it keeps pausing. PC has plenty of available resources and internet connection is solid. The lack of a direct download or offline installer is infuriating. I've been a customer since 2012
• Movie Studio

  3 answers, most recent on 10/3/2024

  Installation
  Movie Studio Platinum not installing. Says " The following task could not be executed successfully. Installation of Microsoft VisualC++2008 SP1(x64) Redistributable. Cause: Exit Code 1603. Anyone know how to solve this?