• Photostory

  2 answers, most recent on 2/16/2021

  [Solved] Transferring part of slideshow to new project
  I have been building up a slideshow and unfortunately have made it too large for the DVD, what is the best way to transfer part of it to a new project.
• Music Maker

  3 answers, most recent on 2/7/2021

  RE: [Solved] Soundpools: Single vs Bundle?
  @gjonny HI, A credit is a credit. If you select an item that is 5$, it costs 1 credit. If you select an item that costs 40$, it too is 1 credit. Does that answer your question? Always spend credits on the most expensive items available. John CB
• Movie Studio

  10 answers, most recent on 2/7/2021

  RE: [Solved] Synchronising scrolling text
  After a week or so of faffing around; in response to john baker, I tried to update but it kept asking me for almost £50 for doing so. I'll not bother for the moment. In response to browj2, I'm not 100% familiar with the method, so didn't get too far
• SOUND FORGE

  3 answers, most recent on 1/31/2021

  [Solved] Recording too fast
  Hi, After an update from windows, Sound Forge Pro 12 - the pace and pitch of my recordings has been sped up. I always record at 48000, 16 bit, mono - I record the voice file and as I play it back it is pitched higher and plays faster - I haven't
• Movie Studio

  22 answers, most recent on 2/6/2021

  RE: [Solved] BUG 4K 100Mbps 30p drops 1/3 of frames on rendering - solution in post
  So. After too much deliberation and time spent on this already, the easiest way forward for us is to always import the collection of clips directly from the Osmo Action cams, directly into MEP. Then do the stereo aligning in MEP and the basic
• Movie Studio

  6 answers, most recent on 1/15/2021

  [Solved] Pause playback stopping on timeline and preview while dragging clip
  Do any of you know how to edit the playback controls on movie edit? Every time I play and I click stop, the cursor goes back to where it first played back. But I want the cursor to stop where I tell it to and not have it go back, you know what I
• Music Maker

  3 answers, most recent on 1/5/2021

  RE: [Solved] No video import in MM 2021
  @MauX-65 Grrr! Yes, this is a known bug and the avi format was added in the last patch. Please raise a ticket with Magix as they have been taking far too long to correct this. John CB
• Other products

  2 answers, most recent on 1/2/2021

  [Solved] MAGIX Independence Free Library
  Hello, Yesterday I downloaded the free version of the Independence Software Workstation V3.3 and the 2GB Free Sample Library. I'm very pleased with it and considering purchasing the Independence Pro Premium Suite with its 70GB of instrument
• Movie Studio

  19 answers, most recent on 12/13/2020

  [Solved] compression of wmv files, how to?
  The audio part of my movie is huge. I've tried to use the lowest settings but the file is still too large.
• Movie Studio

  3 answers, most recent on 12/8/2020

  RE: [Solved] Movie Edit Pro 15 , can't activate
  @don-r Hi I assume you mean Movie Edit Pro (MEP) was running before the Windows 10 upgrade. MEP 15 is too old and not compatible with Windows 10. The only solution is to purchase a Windows 10 compatible version of MEP. Note: old projects or
• Web Designer

  3 answers, most recent on 12/8/2020

  [Solved] linked ecommerce store
  Hi, I hope that someone can give me a quick answer as I have, what I think is, an easy question. I have spent a few weeks trying to build a website using Wordpress and hate it, it's so blocky and unfriendly. My aim is to build a site for Print on
• Audio Cleaning Lab

  10 answers, most recent on 12/4/2020

  RE: [Solved] Cannot activate audio lab software online
  Hi, The Audio lab software has activated 😀 Thanks SP for the email. I was just about to use it when I thought I'd give it one more try and it activated as usual. I cannot say precisely what has changed, possibly it may lock me out for a period if I
• Movie Studio

  10 answers, most recent on 12/1/2020

  [Solved] Glitch Removed Media Pool Links/Disabled Some Effects
  I started up MEP a few days ago and noticed that all my links in the media pool had gone. I wasn't too happy about that. I then started up a project (my slideshow) and found that the effects I had applied to some images (the blurred, darkened effect
• Photostory

  15 answers, most recent on 6/6/2021

  RE: [Solved] Burning to disk failure
  @carol-krom My suspicion, based on what you have written, is that either the combined slideshows are simply "too big" for the disc to hold, or, that, since the burning facility of PS is pretty rudimentary, it simply cannot cope with being asked to
• ACID

  21 answers, most recent on 10/21/2022

  RE: [Solved] "Acid Pro 10.0 has stopped working"
  When I first launch Acid Pro 10, I typically receive an error screen. It contains the following information: Extra Information   File:                C:\Users\torre\AppData\Local\MAGIX\ACID Pro\10.0\dx_grovel_x64.log   File:               
• SOUND FORGE

  7 answers, most recent on 11/25/2020

  RE: [Solved] bad audio input.
  I too would surmise you are over-driving a mic input. Typically, mic level is -60dB, line level is usually -10dB unbalanced and +4dB balanced (nominal). I would recommend getting a USB interface that has a mic/line inputOtherwise, a simple 'L pad'
• SOUND FORGE

  6 answers, most recent on 11/12/2020

  RE: [Solved] Volume Adjust Automatized
  One word: compressor/limiter (or is that two). A manually drawn volume envelope ahead of a comp/limiter is recommended, as is EQ when needed. RMS normalizing in SF Pro can help, but it is very difficult to find a 'perfect' setting. There are also
• Movie Studio

  3 answers, most recent on 11/11/2020

  RE: [Solved] Error Code -57
  Yes, updating Windows did the trick. You have to keep in mind that a lot of us simply don't trust Windows updates.. I've had too many times when an update happens and my system crashes... this time it worked.. Now I'm downloading all the content..
• SOUND FORGE

  6 answers, most recent on 11/12/2020

  [Solved] Volume Adjust Automatized
  Good Morning ! I made a recording with a microphone. On the street, using a portable recorder. For various reasons, there are times when the sound gets too loud, and there are times when it gets too low. Passing the recording to the computer, I
• Audio Cleaning Lab

  5 answers, most recent on 11/7/2020

  RE: [Solved] ACL crashes on start up - too fast to see error message
  Right by a process of elimination (given the message flashed up too quick to see what it was saying before ACL crashed), I worked out that this is the solution:
• Audio Cleaning Lab

  5 answers, most recent on 11/7/2020

  [Solved] ACL crashes on start up - too fast to see error message
  Been using this version of ACL since 2016. Currently installed on windows 10 laptop. Haven't used ACL for about a month. Start it up today and loads but a message flashes up for an instant, too fast for me to see, before ACL crashes. Have done
• Music Maker

  29 answers, most recent on 10/27/2020

  RE: [Solved] How To Re-Download Instruments?
  Hi MarcosB, it's probably way too late, but it happens that I encountered the same issue (with Drum Engine not functionning after an update). This is how I was able to "do th trick" to make it work again (maybe useful for next time): 1 - go to the
• Music Maker

  3 answers, most recent on 9/22/2020

  [Solved] Timing Issue with guitar tracks and drums.
  I will lay out a drum loop. Then I will go to next instrument and record my guitar track (myself playing an actual guitar.) During the recording I am playing in time with the drum beat. The playback however is showing that the guitar rhythm is being
• SOUND FORGE

  18 answers, most recent on 1/6/2022

  RE: [Solved] Channel Converter
  Hi, Forgers. I received an update to the support ticket. It reads: "Thank you for your message.  This error is a bug caused by the recent update to Sound Forge Pro 14 (build 111).  This is known to the developers and they are now working on an