Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Joseph-Hensley Welcome to the Magix user to user forums. First, it would seem from your screenshot that you are attempting to run 2 Video Deluxe installations at the same time, 1 for the Trial version and 1 for the non-Trial version. Is that the

Off topic

5 answers, most recent on 2/22/2026

RE: please do not send me the every day messages of offers anymore! Thanks

@Peter-Corstiaans Hi There are three sources to modify: If you are gettting them by email, login to your Account at magix.com, icon top right of the home page, using the email address and password VDL is registered with.Under Info service uncheck

Movie Studio

26 answers, most recent on 6/8/2026

RE: Message: Could not find a part of the program. Please install again.

Thanks for the reply. One Drive is working and syncing properly 'Run as Administrator' I still get the reinstall message The RX 5500XT drivers are up to date. Installed September 2025

Movie Studio

One answer, on 6/22/2025

RE: Cancellation of registration and new setup for new PC purchase

@AKITERU-WATANABE Hi To do this login to your account at magix.com, use the same email address and password used to purchase/register the software. Under My products you will see your registred software, select More Details, from there you can

Off topic

31 answers, most recent on 5/29/2026

RE: Stopping pop-ups from MAGIX on PC Boot

@rickduley @MARK-LOGGINS These screenshots don't help much to solve your problem. You need to look in the taskbar tray or Windows Task Manager which Magix programs or Magix Services are running. Have you both searched for Cloud Import as

Movie Studio

3 answers, most recent on 9/5/2025

[Solved] HEVC causing Magix to crash when exporting - ucrtbase.dll error

My Movie Studio 2024 program has been working fine since I installed it. nothing has changed, no new programs or updates and then started crashing. First disc I burnt to worked fine, did another shortly after and crashing part way through

ACID

19 answers, most recent on 1/21/2026

RE: WAVES VST Plug-in inssue

@raquii I'm not sure why you're trying to update Acid 8. I just modified your steps, just to make it clear what I mean. 1. Install Sound Forge Pro 18 or Music Maker 2026 (install the free trial version in case you don't own a full version) 2. Go to

Audio Cleaning Lab

13 answers, most recent on 2/27/2025

Problems Installing Sound Forge Audio Cleaning Lab4

Have been trying to install Audio Cleaning Lab (64bit ) without any success. Purchased in Jan and have been unable Tio install it since. Have gone to help desk and tried all the suggestions with no success also. Suggested that it was an

Music Maker

2 answers, most recent on 7/11/2023

[Solved] unable to enter

I downloaded and installed Music Maker 2024 successfully. When I tried to open it I got a locked screen and the message "Installing import modules>" It sat like that for hours, no response from clicking on any icon. I had to close by using the

Movie Studio

3 answers, most recent on 8/22/2025

Movie Studio Platinum - how to download?

Hello, I am having trouble installing Movie Studio Platinum on my new computer. I downloaded the exe file from My Products and also from the serial number search on your website. However, I purchased Movie Studio Platinum (quite i long ago but it

Movie Studio

2 answers, most recent on 3/6/2024

RE: [Solved] Issues exporting split video as ONE full-length video

@StillSinful Welcome to the Magix user to user forums. The trial version of MS2024 Platinum limits exports to, I believe, about three minutes maximum. From what you write I suspect you are encountering this limitation. The trial versions of ALL

Photostory

10 answers, most recent on 7/26/2023

[Solved] Magix Travel Maps requieres API Key for OpenStreet Maps

I just installed Photostory deluxe 2023 on my Win10. When starting travel maps and choosing Open Street maps the program shows "API key requiered". Where do I get the key and how it has to be installed?

Movie Studio

26 answers, most recent on 8/24/2025

RE: MAGIX Video deluxe 2026 Premium MPEG_4 Activation problems

Hi @PETER-SMITH1397 Have you tried using the free version of Revo Uninstaller? The free version is portable so you just need to download it and run the executable. It does not install on your computer. Not only does Revo uninstall your program but

Movie Studio

2 answers, most recent on 6/11/2024

RE: [Solved] I can not install Studio 24 that I purchased on 1/27/24

@JA-Conzen Hi The 1603 error means the run permissions or Temp folder access permissions on the computer are incorrect, usually caused by your account setting being corrupt, this can occur after a Windows update not resetting the account correctly,

Music Maker

33 answers, most recent on 1/17/2025

RE: magix music maker 2024 won't load past loading keyboard shortcuts

@OF2-2540 No, your Windows installation seems ok. Do you know if the drivers are up-to-date? I personally use a software like Snappy Driver Installer to get current drivers. It looks like Snappy Driver Installer Origin might be the better version at

Movie Studio

11 answers, most recent on 1/12/2026

RE: Video Deluxe 2026 - Access Violation Code - Program Crashes

@SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation

Movie Studio

One answer, on 2/5/2024

RE: [Solved] iMac

@Bengt-Andersson Welcome to the Magix user to user forums, so not a contact for any Magix staff, sorry. However, ALL current Magix software is Windows only so there is nothing else that works under iOS. Unless you are prepared to also install

Movie Studio

20 answers, most recent on 10/9/2025

RE: Video files not loading

@Vincent-OBrien Hi Thanks for the MediaInfo data, the one analysis is enough, they are identical to those from my Sony camera and should import with no issues. The second error message mfc140u.dll error would suggest that some Windows system files

Audio Cleaning Lab

2 answers, most recent on 8/16/2025

RE: Error message when attempting to play back a music file

@srcb2 Hi The error message you are getting is usually a result of the Windows drivers for the Realtek sound card being damaged or corrupt. Try re-installing the drivers if you can get them from Realtek Is this the Dell XPS 8700 PC mentioned in your

Video Easy

2 answers, most recent on 7/28/2023

RE: [Solved] Transferring your old Movie Edit Pro Plus to a new computer.

@martti.saarelma Hi . . . . I'm trying to install Move Edit Pro Plus on a new machine. I have a product key. I was able to download videoeasy3hd_dlm.exe to my machine. . . . . The download you are getting is not Movie Edit Pro Plus - it is for a

Samplitude

8 answers, most recent on 12/5/2025

RE: [Solved] Need Help Tuning Focusrite Scarlett for Music Studio 2017

@Keith-W Install the Focusrite ASIO driver. Connect the audio interface to your speakers or headphones and your computer. Start Samplitude and open the system settings. Go to the Audio options and select the Focusrite ASIO driver. Set the Monitoring

Movie Studio

22 answers, most recent on 4/9/2026

RE: MS re-names every new import to the name of the last saved project!

@Apollo89x Interesting result, congratulations; the issue is now fixed just by uninstalling and then re-installing the program. That's fair enough, I understand the reasoning behind that but I am a little confused. You say "The issue was a technical

Music Maker

4 answers, most recent on 11/7/2024

[Solved] Missing loops from one soundpool

Hello Fellow Music Creators!!👋I've looked through some of the related topics for this problem for a fix but none worked.I purchased the Techno 5 am soundpool a while back.Cool loops in there.Now the only problem I have with it is there should be 14

Audio Cleaning Lab

One answer, on 2/2/2024

RE: [Solved] New Projects Folder

I found a solution. I edited the install.cfg file in the root folder of the application. There was a reference to this: UserDataPath=%USERPROFILE%\OneDrive\Documents\SOUND FORGE\SOUND FORGE Audio Cleaning Lab 4\ I changed it to UserDataPath=F:\Magix