Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Hi @Joseph-Hensley This is a user to user forum, so there is no-one from Magix staff here that can help you. At the top of this page you will see FORUM TUTORIALS MEDIA SUPPORT Click the word support and on the next page it takes you to, scroll to

Off topic

4 answers, most recent on 12/27/2023

computer crashed. I have an order number but no email download link

order No Removed by Moderator need download link activation email again due to computer crash Email address removed by Moderator

ACID

9 answers, most recent on 10/6/2024

RE: MAGIX ERROR. I HAVE MY RECEIPTS & CODES.. NEED HELP, NOT GETTING ANY

@Jess_B-2014 Hi . . . . This account i write write from now. Is a new one, which i had to create, just to address this matter. As without an account, one gets no help. . . Is the email address used to register Acid the same one as you used to

ACID

One answer, on 11/26/2024

RE: Upgrade to Pro 11 Suite

@Cornelius-VanderBerg Welcome to the Magix users forums, so not a contact for any Magix staff, sorry. (Your post has been edited to remove the serial key which should never be posted to a public forum like this one!) You need to email

Movie Studio

7 answers, most recent on 11/5/2024

RE: NewBlue updates

Can't edit the original post so here's the bit I forgot to add. Tha Application Manager states the update version is 3.0.241028 - when I download the "update" it is 5.0.241028. Version 3 does not seem to exist. I have emailed NewBlue Support. AndyW

SOUND FORGE

2 answers, most recent on 10/5/2024

RE: No SERIAL NUMBER Came. On Anything anywhere.

@JKC-Crown Before sending an email to infoservice@magix.net, please check My Account / My Products. Go to: https://www.magix.com/us/support/my-service-center/ (login required) Best wishes, Rob

Video Pro X

6 answers, most recent on 6/28/2024

RE: program won't open

i don't see an " my products tab " at the top of the page ? it is not a password issue, the error code -24 says that the activation code is under a different email address, and i have no idea how that is i have been using the same email for some 20

SOUND FORGE

13 answers, most recent on 11/4/2024

RE: Last used preset for Effects and Processes

When I sent email to support, a person replied: "This behavior is completley normal for the program version 18. It's the exact same program behavior here on our end and have never been expected to do anything different. This is no bug or issue at

SOUND FORGE

5 answers, most recent on 10/13/2024

need offline installer for sound forge pro 18

download manager version will not download the program pauses and shows 0% progress clicking continue does nothing. some of the components that came with it will download but not the main program or Izotope RX 10 elements. sent off an email to magix

ACID

12 answers, most recent on 1/31/2025

RE: Loops and songs and error message

@Harold-Brush Welcome to the Magix users forums. Which version of ACID do you have and when and where did you buy it? I don't own ACID so can't advise on the location of the loops etc., but are you certain you are entering the serial number exactly

Other products

One answer, on 9/30/2024

RE: cancel order for simply create music

@Charles-Grisby Hi Contact Magix by email to infoservice@magix.net requesting to terminate your subscription, do note that you may be charged for one further month, if paying monthly, depending on the amount of notice before the next payment is

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

Greetings, To whom it concerns. I have tried to place an order via PayPal. Each time I was met with an error and to try again. Apparently I was charged 3 times via PayPal. I have reached out to the support email regarding this. No reply. I wanted 1

Movie Studio

2 answers, most recent on 8/12/2024

RE: [Closed] licence

Update: I have just done an email search and found a receipt/pdf for Vegas Pro Suite 21 (plus Boris FX, Sound Forge and ACID Music). Am I no longer able to download/install this? I cannot find a licence key for it.

Audio Cleaning Lab

3 answers, most recent on 10/9/2024

RE: Need serial number

@keith-k Hi Login to your account at magix.com, account icon top right of the home page, using the email address and password you used to register ACL 3, under My Products you should see the ACL listed and the serial number. John EBForum Moderator

SOUND FORGE

2 answers, most recent on 7/9/2025

RE: Lost sound forge file/program

@Don-Scott4578 Hi Login to your account at magix.com, Account icon is top right of the home page, using the email address and password used the first time you registered the software. Under My Products you may find your registered software, a

Rescue Your Videotapes!

One answer, on 4/8/2026

RE: Unable to Activate Product – Error -24 (New Purchase)

@konstantinos-georgakis Welcome to the Magix user to user forums, so not a contact for any Magix Support staff and no-one who posts here can offer any help to you, other than the following: The only person who can resolve this for you is the

Movie Studio

2 answers, most recent on 5/29/2024

MP4 Codec Needed

When trying to import an MP4 file I get an error saying I must import the free codec. When I try to continue I get an error window saying "This serial number has already been registered to another email address. Please contact MAGIX support. Error

Movie Studio

6 answers, most recent on 5/30/2025

RE: Cannot get to Activation

Thank you - I checked the answer that was the solution for me. Here is where I had a problem. I was going to My Profile and thru the steps. The Activation step asks for a "computer id". I had my serial number from the email. However when the

Movie Edit Now

2 answers, most recent on 4/4/2024

RE: I need help ,older copy of Movie Edit Pro 15 won't register

@Robert-Bates As @CubeAce (Ray) writes, you should never post confidential data, like serial keys or email addresses, to a public, user to user forum like this one. Hence, I have edited your post to remove this data. If you do have MEP15, as

SOUND FORGE

12 answers, most recent on 9/23/2025

RE: Sound Forge Pro 14 Multichannel FLAC Support

@Timbre4 FLAC files are popular, this doesn't strike me as an unreasonable request to provide a multi-channel FLAC save option Although not affected by this at all, I think you are correct; it is not, in my opinion, an unreasonable request, though

SOUND FORGE

12 answers, most recent on 9/23/2025

RE: Sound Forge Pro 14 Multichannel FLAC Support

SF 18 product release email proclaims "Comprehensive Multichannel support" - somewhere in all the SF 18 pages I looked at, there was a list that included WAV and 2-3 other file types but still no Save As multi-channel FLAC option. I have thousands

SOUND FORGE

18 answers, most recent on 11/9/2025

RE: Support Is Non-Existant

@Mark_Stevenson What have you tried? Making a support ticket and then, did you just wait without asking for a follow-up? You should get at least an automated response. If you haven't, your spam filter or even your e-mail provider might simply block

Movie Studio

One answer, on 11/18/2024

RE: 製品登録できません。Voucher code出来ません。

@TatsurouFukui Hello Is the voucher code for you to get the serial number for Magix Movie Studio or for add-on effects? A voucher can only be redeemed once. If the voucher was for you to get a serial number, you should get an email with the

Photostory

21 answers, most recent on 11/14/2024

RE: New instal freezing at splash screen

Hi John No change with AVG and Defender off Nor run as administrator. I infact took out a ticket Monday AM not heard from Magix as yet other than blank confirmation email. Any idea as to how long before i hear from them? I will have to purchase an