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I had this happen with experimenting (different install structures) with pointing content downloads to external drive for various editions (should be fine as Magix does this natively on C in the /videocontent location.... and if I try and uninstall

Music Maker

15 answers, most recent on 4/7/2026

RE: installation failed

@gimigitara Maybe your Windows is missing some runtimes or it's damaged. You can try the following to repair it: open cmd.exe as administrator (it's best to enter cmd in the Windows search and then right-click the search result to start as

Movie Studio

One answer, on 1/14/2026

[Closed] Sucking, suck moive studio 13

Movie studio 13, got it in one of three places. how to answer, installed on new computer. wont let serial number work or authentication code. sent to page that wont connect and times out. went to MAGIX cant find MY PRODURTS. Product has not been

Music Maker

7 answers, most recent on 2/22/2026

LOST SOUND POOLS AND LOOPS

MY HARD DRIVE RECENTLY CRASHED AND ALL MY DATA WAS UNRECOVERABLE. I RE-INSTALLED MAGIX MUSIC MAKER HOPING THAT ALL OF MY PURCHASED LOOPS AND SOUND POOLS WOULD AUTOMATICALLY POPULATE. BUT THERE IS NO DATA...NO PURCHASED AUDIO..NOTHING. IF ALL OF MY

Off topic

2 answers, most recent on 10/16/2025

[Closed] paying for software.

Hi I'm making a laptop for a Lady as a surprise and looking to install vegas on it.I want to give her this loaded with different editing software paying for this myself as a gift is this possible to do thanks Barry.

Rescue Your Videotapes!

4 answers, most recent on 12/10/2024

RE: Converter driver install problem

@rookyl Hi Try downloading and installing the latest Premium driver for the K0067 USB capture device from here. HTH John EBForum Moderator Hey, I tried downloading and installing the Premium driver again, but it didn't help.

Other products

5 answers, most recent on 9/30/2025

RE: Independence Pro 3.5

@davidr1 @SP. A clean Windows system install with just Windows Defender is more than enough. You don't need additional antivirus or firewalls or control centers. This stuff damages more than it helps. +100% to this!

Video Pro X

46 answers, most recent on 5/14/2025

RE: VPX16 plays Sony XAVC with no sound

@Can-Dive have you ever installed K-lite on any of your computers and then uninstalled it? No, never.

Movie Studio

3 answers, most recent on 9/5/2025

[Solved] HEVC causing Magix to crash when exporting - ucrtbase.dll error

My Movie Studio 2024 program has been working fine since I installed it. nothing has changed, no new programs or updates and then started crashing. First disc I burnt to worked fine, did another shortly after and crashing part way through

Other products

5 answers, most recent on 9/30/2025

RE: Independence Pro 3.5

@davidr1 remove the antivirus and malwarebytes A clean Windows system install with just Windows Defender is more than enough. You don't need additional antivirus or firewalls or control centers. This stuff damages more than it helps.

Music Maker

2 answers, most recent on 7/11/2023

[Solved] unable to enter

I downloaded and installed Music Maker 2024 successfully. When I tried to open it I got a locked screen and the message "Installing import modules>" It sat like that for hours, no response from clicking on any icon. I had to close by using the

Photostory

10 answers, most recent on 7/26/2023

[Solved] Magix Travel Maps requieres API Key for OpenStreet Maps

I just installed Photostory deluxe 2023 on my Win10. When starting travel maps and choosing Open Street maps the program shows "API key requiered". Where do I get the key and how it has to be installed?

SOUND FORGE

12 answers, most recent on 12/5/2025

Ozone 12 Advanced Plugin Not Recognized in Sound Forge Audio Studio 17

I scan the plugin in the folder where it was installed but it doesn't appear. Can anyone help? It's amazing that in Sound Forge Audio Cleaning Lab 4 it opens right away.

ACID

2 answers, most recent on 2/4/2025

RE: Cannot see files in explorer

@Nicholas-Huff Have you installed all the loops via the Help menu?

Movie Studio

2 answers, most recent on 3/6/2024

RE: [Solved] Issues exporting split video as ONE full-length video

@StillSinful Welcome to the Magix user to user forums. The trial version of MS2024 Platinum limits exports to, I believe, about three minutes maximum. From what you write I suspect you are encountering this limitation. The trial versions of ALL

Movie Studio

13 answers, most recent on 9/13/2025

RE: Wich graphic card is better for Chroma Key effect ?

@dan_lachance Hi We need more information - which program and version number and which Chromakey effect, the built in feature or, if installed/available, BorisFX BCC Key & Blend? John EBForum Moderator

Video Pro X

46 answers, most recent on 5/14/2025

RE: VPX16 plays Sony XAVC with no sound

@AAProds @Marc-Goder K-Lite Codec Pack contains a collection of LAV/FFDShow, Haali Splitter, Lagarith, and X264/VfW filters, as well as configuration tools. For your reference I installed the Standard K-lite pack and not the Mega pack which includes

Movie Studio

6 answers, most recent on 4/6/2026

RE: Nvidia GeForce RTX 5060 Mixdown message

@Doug-Algire Hi . . . . I installed driver version 595.79 today . . . . With MMS 2025 you may get issues with juddering in the exported movies on pan shots and movement such as drone flight. If this occurs then you need to revert to the older 581.xx

Movie Studio

22 answers, most recent on 8/13/2025

RE: Support and TICKETS

I tried that, but it didn't help. So I installed version 2025 on my old PC and changed everything. So why not the 2026 version? It seems MAGIX still has a lot of work to do here.

Movie Studio

2 answers, most recent on 6/11/2024

RE: [Solved] I can not install Studio 24 that I purchased on 1/27/24

@JA-Conzen Hi The 1603 error means the run permissions or Temp folder access permissions on the computer are incorrect, usually caused by your account setting being corrupt, this can occur after a Windows update not resetting the account correctly,

Other products

One answer, on 11/25/2025

RE: Cannot install Audio & Music Lab 2014 Premium on New Windows 11 PC

@David-Longroy These old downloaders no longer work for a couple of years by now. They simply crash. I assume this is caused by something Magix changed on their servers, for example encryption protocols. In the past, Magix customer support would

SOUND FORGE

6 answers, most recent on 5/3/2025

RE: Personal email address in ENGINEER meta data field !

My Windows install is fresh, only a month old. No old versions to remove/dirty the current SF install. On the fresh file in SF, before I save it, the meta data panel shows my email in the engineer field. So its there somewhere in the software.

Movie Studio

One answer, on 2/5/2024

RE: [Solved] iMac

@Bengt-Andersson Welcome to the Magix user to user forums, so not a contact for any Magix staff, sorry. However, ALL current Magix software is Windows only so there is nothing else that works under iOS. Unless you are prepared to also install

SOUND FORGE

3 answers, most recent on 1/1/2026

sound forge 9

Hello, I just purchased a new computer with Windows 11. I've tried over and over to install the program using the disc and the download from the Magix site. After installation, the program wants the serial number and then a long authentication code.