• SOUND FORGE

  14 answers, most recent on 8/29/2025

  RE: where is spectralayers pro??
  SLP (SpectraLayers Pro) would have a unique activation code which should be in the email Magix sent you after your purchase of the SFP Suite with the other activation serials. If you can not find it, first look in your spam or junk email folders.
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  Thanks @vdl-user-v19, the times I've looked at Magix support and found nothing about it. Is this a new link? An interesting thought, I still receive 5 or 6 emails a week from Magix offering me products that I either don't want or don't need. For
• Rescue Your Videotapes!

  One answer, on 1/30/2026

  RE: USB Videowandler 2 – video jumps back and forth on Windows 11
  @viller Make sure that USB selective suspend is disabled in your Windows Energy settings. Magix released updated drivers for Windows 10 a few years ago, but I don't know if they also work with Windows 11. The links are here: Video Converter Premium
• Samplitude

  4 answers, most recent on 10/14/2023

  [Solved] Patch 19.0.1.22 für Music Studio 2013
  Grüß euch! Ich betreibe ein gekauftes, registriertes "Magix Samplitude Music Studio 2013" auf meinem Windows 10 Notebook. Es läuft super stabil und hat alles was ich brauche (daher auch kein Bedarf für eine aktuelle Version). Ich habe die Version
• Off topic

  One answer, on 5/27/2023

  [Solved] Vegas Pro 20
  I upgraded to Version 20 about a year ago.[ It worked fine. Then, starting about a week ago, it wouldn't open. I tried to update to build 403. It didn't install properly. I tried to manually delete prior version of Vegas Pro 20. No help. Logins are
• Movie Studio

  5 answers, most recent on 4/18/2026

  RE: LOSS OF OF PLAY BACK BAR.
  I am using Magix Movie Studio 2024. I have recently changed to a new computer with Windows 11. But now using the Magix to create a video appears to slightly different.   The play bar has disappeared when I open the video. I need to do more edits,
• SOUND FORGE

  2 answers, most recent on 4/14/2023

  RE: [Solved] NEW SOUND FORGE Audio Studio 17
  @Jeff-Degler Sound Forge Audio Studio should import multiple channels fine. I think it supports up to 5 or 6 channel surround audio files. But it's not a multitrack DAW where you can layer several audio tracks on top of each other. Magix Samplitude
• Movie Studio

  2 answers, most recent on 3/6/2024

  [Solved] Issues exporting split video as ONE full-length video
  I'm having a video exporting issue.I have the trial version of Magix Studio 2024 Platinum. I have a single video clip on a single track. I split the video clip into 2 to remove some unneeded footage in the middle and slid the 2 clips together with
• ACID

  8 answers, most recent on 12/15/2025

  RE: Acid Pro 11 plante "update VST plugins"
  @Strictly-East Thanks! Here the same problem occurred (AppHangB1) and it was caused by the audio driver. https://www.magix.info/us/forum/acid-11-quits-responding--1341184/ There are also some other tips like running sfc and DISM via the command
• Off topic

  One answer, on 1/27/2026

  RE: [Closed] Non-existent technical support
  @instrumentality Please post to the discussion in this pinned post. This will help to ensure that all similar issues are "kept together"! Thank you! This thread will be closed. JeffForum Moderator
• SOUND FORGE

  7 answers, most recent on 4/9/2026

  RE: Ozone elements says serial # wrong
  @Paul-Gaunt It's also likely that you can get a free upgrade to Sound Forge 2026 if you just bought it. To my understanding Boris FX will upgrade you for free if you bought the software in 2026. Do you know how I do this? Edit: I'm on perpetual, not
• SOUND FORGE

  8 answers, most recent on 7/1/2025

  [Solved] Error while writing noise sample file! - Audio Cleaning Lab 4
  I followed the guidelines ofhttps://www.magix.info/us/forum/error-while-writing-noise-sample-file--1299643/#ca1787289 but did not work,I disabled the antivirus,but did not work.Does this error have a solution or not ?The program is inoperable in
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  @ImTerribleAtThis Hi The LUTPresets folder and LUT files are in the wrong location ie C:\Users\Public\Documents\MAGIX\Common\Videocontent\Video deluxe Premium Content\VideoEffects it should be
• Movie Studio

  2 answers, most recent on 6/26/2023

  [Solved] Does Video Deluxe Plus allow capture from a video capture card?
  Greetings. I have an HDMI video capture card (input to laptop by USB 3) with which I can view the videos in VLC by choosing the correct device (Mirabox Capture) using the Emdia > Open Capture Device menu item. Can I do this in Magix Video Deluxe
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  I bougth the MAGIX software "Reque your video's" in February, paid the order, received an Invoice with status PAID. And since then nothing received. Tried many many times to get into contact with support, Sales, Vegas, but every time I get an answer
• Movie Studio

  12 answers, most recent on 9/15/2025

  RE: Does MovieEditPro Premium support LUT?
  Hallo @magix_dr, You can download the correct installation file this way. Go to: MAGIX Service Center – Login to your account My account / My products Find your Magix program Download the correct installation file from here Good luck,Rob  
• Video Pro X

  7 answers, most recent on 6/4/2026

  RE: Annoying popup
  @rickduley Maybe Magix throws up these "reinstall" scenarios so it gets a chance to restart giving you the popups! 😂 I'm only joking, of course...
• Music Maker

  One answer, on 3/19/2026

  RE: unlimited loop subscription
  @Justin-Potter The cloud provider went down. See here: https://www.magix.info/us/forum/service-status-loops-unlimited--1352683/
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  It appears to be impossible to get response from a human at MAGIX technical support. I have tried multiple times to submit a ticket, but all I get is constant bot/AI intrusion in MAGIX's attempt to keep customers from reaching a human support agent.
• Off topic

  One answer, on 1/27/2026

  [Closed] Non-existent technical support
  It appears to be impossible to get response from a human at MAGIX technical support. I have tried multiple times to submit a ticket, but all I get is constant bot/AI intrusion in MAGIX's attempt to keep customers from reaching a human support agent.
• Movie Studio

  11 answers, most recent on 5/2/2026

  RE: MEP 2016 Plus - Trying To Copy Media Onto New Project
  Thank you for that - Embarrassed to say, somehow I got that wrong? I mistakenly recall a forum discussion indicating MVP needs to be in 'C' drive (where the OS resides)? Allow me to understand: I've previously broadly separated media into separate
• Rescue Your Videotapes!

  21 answers, most recent on 3/2/2026

  RE: what are correct driver(s) for the "video grabber" K0065 for win11?
  @John-Wurm To which Windows directory are the videos recorded to? There were reports from users that OneDrive synchronization can interfere with the correct functioning of Magix software under Windows. If OneDrive is enabled and the Magix user files
• ACID

  7 answers, most recent on 4/1/2026

  RE: remotely support me sort out acid 11 issues
  No, the plan is to release it straight away ACID PRO 2026 (by Boris)First off = it’s the same interface as Magix’sBut with quite a few bugs fixed 😬 just like they did with SoundForge & Vegas And over the course of the year they’ll be working on
• Music Maker

  One answer, on 9/19/2025

  RE: ''Únlimited Loops and Samples'' subscription (Update Payment Info)
  @Bruce-Rogee Welcome to the Magix user to user forums. Because no-one who posts here has access to any Magix account information, other than their own, I think you will need to email infoservice@magix.net and request their help in resolving this