Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Faulting application name: acidpro.exe, version: 8.0.12.26, time stamp: 0x5f804059Faulting module name: acidpro.exe, version: 8.0.12.26, time stamp: 0x5f804059Exception code: 0xc0000005Fault offset: 0x000000000099016dFaulting process id:

Music Maker

9 answers, most recent on 7/12/2023

[Solved] Oh why did I press the update button...

I had a fully working older Music Maker version 2021 with windows 11. Few days ago I did a mistake of my life and pressed update button. Result: -VST icons gone-cannot open VST instruments interface -any midi driver won't work I logged out and in

Video Pro X

9 answers, most recent on 1/22/2026

RE: Access violation error n NTDLL,dll

@rob1200 @randy-flemming Have you tried installing the latest v14 of Visual C++ Redistributable? That might fix the

Movie Studio

9 answers, most recent on 5/28/2026

RE: Split video in to separete frames

@emmrecs Hi Jeff, A video can be exported as a series of frames in one shot. Best to set a range first. File, Export Movie, Video as a sequence of frames. @badbob Hi, But why would you want to do this? What exactly do you want to do? If you just

Off topic

5 answers, most recent on 6/3/2026

RE: Is it worth continuing to invest in Magix Software

@DesertSweeper As @SP. writes, the standard update cycle for Magix products seems to still be "active". At least, nothing has been said to suggest otherwise. However, in direct answer to your question, the current latest version of VPX is 17, not

Movie Studio

26 answers, most recent on 3/18/2025

RE: MIX option missing in Chroma Key

@Reyfox Admittedly, I haven't either until I read this post. The new version comes with a colour selector so any colour can be chosen. I suspect this may be considered an improvement over the previous version although I never used it so I'm not one

SOUND FORGE

3 answers, most recent on 10/24/2025

RE: SF Pro 14 is erroneously looking for ARA Waves plug-ins

Indeed, Waves doesn't support SF any longer. They used to, but no longer. That said, they did provide some things to try. But nothing worked. I did send a message to Magix support, but have yet to hear back from a real person. Only an AI bot with a

Movie Studio

3 answers, most recent on 9/5/2025

RE: filer

@Verner-Nielsen Hi Hvilket program, fulde navn og versionsnummer, tak? Which program, full name and version number please? John EBForum Moderator/Forummoderator

SOUND FORGE

5 answers, most recent on 6/12/2024

[Solved] Soundforge 15 - Windows 11 - Won't save settings on close and reopen

Too long a story - but after purchasing a New Lenovo P16 laptop - Win. 11 - in January - and problems w/Lenovo that involved The NYS Attorney General - This past Friday - WITH a Lenovo Tech on the line for 2+ hours - with a Windows USB Reboot and

Video Pro X

One answer, on 11/18/2025

RE: [Closed] Rendering

@Don-Schmidt Hello Don, it sounds like you're using Vegas. If so, the correct forum is here: https://www.vegascreativesoftware.info/us/vegas-pro-forum/ If not, could you advise what program name and version you are using?

Music Maker

10 answers, most recent on 3/22/2024

RE: [Solved] Support links are redirecting me to Forum instead. Serial Number prob

@Eleyan For Music Maker 2021 and newer versions you simply install the Free Edition from Magix.com and login with your e-mail and password. It's not necessary to enter the serial number a second time. Besides that, there could be server problems at

Video Pro X

10 answers, most recent on 10/23/2025

RE: App failure to load

@Michael-Banks1180 Hi Thanks for the clarification. Did you do a Restart not a Shutdown of the PC after the update? We need more information, which version of Video Pro X is installed, and what is the specification of your computer system, see this

Music Maker

20 answers, most recent on 4/5/2026

RE: Music Maker 2026 Frozen at SetViews during startup

@browj2 Hi John The version number for MMM 2026 is 34.0.0.6 I, too, cannot replicate the issues you are having, including spreading different panes over 2 monitors, restarting they come back into their last used positions. I am on the 591.86

Movie Studio

26 answers, most recent on 6/8/2026

RE: Message: Could not find a part of the program. Please install again.

@DesertSweeper Hi . . . . What is REALLY strange is that after I installed the trial, my Movie Studio 2025 is now working . . . . There is a lot of commonality between VPX, VDL and Photostory, the trial has most likely corrected the cause of the

Movie Studio

3 answers, most recent on 3/12/2024

[Solved] How to COMPLETELY uninstall MEP | So can do a clean re-install?

I have MEP Pro Plus (2022).The program has developed a bug which now causes it to freeze-up for 10-seconds, approx 30-seconds after the program is opened...Every single time (no matter what video is loaded / or even if there's no video at all

Music Maker

2 answers, most recent on 7/13/2023

[Solved] magix music maker 2014

I am having issues with both finding the serial number for the hybrid keys & izotope serial number one as well. where do i find it since i bought this version of the music maker directly from magix as a download only?

ACID

9 answers, most recent on 11/25/2024

RE: Install Error -2147163964

@Ayo Have you reinstalled all the .NET runtimes or only the newest version? It could be that the installer needs some older versions, like version 3.5 which also includes 2 and

Audio Cleaning Lab

4 answers, most recent on 5/6/2025

RE: Will Audio cleaning Lab work on windows 11

@Former user It seems that version 22 was released in October 2016, so some time before Windows 11. However, that date implies it was designed to work with Windows 10 so should also work with Windows 11. Assuming you already own version 22 why not

Music Maker

6 answers, most recent on 12/7/2023

[Solved] Failed to create OpenGL context for format QSurfaceFormat 2.0

I had to return a workstation I bought due to crashes, and this tower was supplied by a family member, it's software goes back to 2012, but it has Win10 64-bit loaded up successfully. No error messages were returned when first loading up magix mm,

Audio Cleaning Lab

2 answers, most recent on 11/30/2025

cannot active audio cleaning lab

Hello, I am trying to active audio cleaning lab version 22 on Windows 11 25h2, but the following error message An online connection could not be established. any help would be greatly appreciated. Thanks

Photostory

3 answers, most recent on 4/2/2026

RE: How do I find additional templates for Slideshow Maker Wizard?

@David-Robertson Hi The trial version is limited on features, templates etc. The extra content that becomes available, see image below, after purchase and activation contains all the extra features, templates, export formats etc. John EBForum

Samplitude

13 answers, most recent on 10/11/2023

RE: [Solved] Authorization and Registration

With major Windows updates, the activation process of older Samplitude versions can sometimes get messed up.If the activation dialogue appears every time you start the programme, please try this: Rename or delete the

Movie Studio

15 answers, most recent on 6/9/2025

RE: [Closed] AI Media Management in Video Deluxe 2026

As far as I know there is only one trial version of Video Deluxe 2026. Someone please correct me if I am wrong.

SOUND FORGE

3 answers, most recent on 8/18/2025

RE: I am unable to register the activation code sent to me for my audio

@Geoff54 Welcome to the Magix users forums. Unfortunately, your first post asks a question about Music Maker, in a thread about Sound Forge. Hence it has been hidden since misplaced posts like yours are regarded as thread-hijacking. Please create a