• ACID

  2 answers, most recent on 4/1/2024

  RE: Temp directory space problem on new install
  @murrayatuptown Acid cannot handle terabytes of storage. You can select another, smaller drive for the recordings to store. Then the error should disappear.
• ACID

  13 answers, most recent on 12/31/2024

  RE: My Acid 11 Error code 14
  @Gunter-Bubleit Hi The Error code:-14 means you are putting a valid MAGIX serial number into the wrong MAGIX product or version/edition. In the case of Acid check you have installed the correct version for the licence you have. If this is an upgrade
• Movie Studio

  2 answers, most recent on 10/28/2025

  RE: error manager installer
  Hi. I am from Russia. In the context of the crisis, I was only able to buy VDL 22 plus. Apparently, these products have been purchased on the Russian market for a long time. Using a VPN, I was able to download the installer from magix.com. The
• ACID

  One answer, on 1/1/2024

  installation after windows 11 upgrade
  upgraded to windows 11 got an error acid 10 pro wont run reinstalled and got error modual c\programfiles\acid\acid pro10 dll failed to register what to do cant reinstall
• Movie Studio

  6 answers, most recent on 4/16/2024

  RE: Not able to create a movie
  Attachment of the error message for reference.  
• Photostory

  3 answers, most recent on 3/19/2026

  Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme
  Hi everyone, I recently purchased Photostory Deluxe 2026 and Photo Manager Deluxe on March 11, 2026, but I am unable to install either program. When I run the installer, a window briefly appears on screen and then immediately disappears — the
• Movie Studio

  9 answers, most recent on 10/24/2025

  RE: Movie Sudio 2025 developed a strange behaviour
  @me_again Hi Andy Is the video 3D (Stereo), digging deeper on GoPro formats I found, they actually bought out Cineform for their 3D/Stereo Hero camera. . . . . that file that isn't loading anymore, the long German name, something to do with Magix
• Movie Studio

  3 answers, most recent on 3/31/2024

  error during export
  Hi I get an error when I export "Code:Chek FrameForColorFormat() ". Tried with different formats, doesn't always come at the same time on my video Movie Studio 2024 Platinum Ver. 23.0.1.192(UDP3) Windows computer with:- Windows 10 Pro, 64-Bit-
• SOUND FORGE

  7 answers, most recent on 4/30/2024

  RE: unable to activate for new pc
  Cannot activate SOUND FORGE Audio Studio 12, license for two computers, error appears  
• Other products

  One answer, on 9/16/2025

  RE: [Closed] Vegas21 crashes on startup(0xc0000005)
  @wang-ren Crashes in ntdll indicate driver problems. It could be your graphics driver or audio driver. Maybe try to reinstall those. Have you tried to restart the computer? Please select the restart option, not the Shut down option. Also try to
• Audio Cleaning Lab

  3 answers, most recent on 9/7/2023

  RE: [Solved] Instal problem
  @MICHAEL-EATON Welcome to the Magix user to user forums. This is a new problem to the forums, I think, but there are two possible causes for what you see: Is your 365 subscription still active and fully up to date? (Perhaps more likely), 365
• Photostory

  One answer, on 7/14/2024

  download problems
  I downloaded the Photostory on my MacBook Air Laptop...  but the program won't open up. It's says application error. Serial number: P3-Removed by Moderator. I was able to get the manual... but not the actual Photostory deluxe 2024 program. Need help?
• Movie Studio

  7 answers, most recent on 11/10/2024

  Program will not run.
  Error in module "Elements.ofx (Load address 0x00000000411300000) to address 0x000000004137AE62 (Exception 0xc000000 "ACCESS_VIOLATION") MAGIX Movie Studio 2025 Suite Windows 11
• Movie Studio

  One answer, on 5/27/2025

  RE: Repeated Serial Number Prompt in Movie Studio After Reinstall
  @samtheman Hi . . . . repeated serial number prompt . . . . Try disabling your Antivirus program Real time and/or Folder protection feature(s) and activate Movie Studio (MMS) then restart MMS. If this works, re-enable the turned off Antivius
• SOUND FORGE

  16 answers, most recent on 3/28/2025

  RE: slow down on exported music
  @mark-p8189 Hi Mark No offence intended or taken. Thanks for the computer specs and full program name, as far as I can see there is nothing there that would cause the audio issue. Time for some testing to see if I can replicate the audio issue. I do
• Xara Designer Pro

  9 answers, most recent on 11/7/2025

  RE: Please i bought xara 3D maker 7 couldn't install after formating my PC
  @Ogbegbe-JohnsonU 3D Maker 7 is very old. I believe it was last updated in 2011? The old downloaders probably no longer work, which is a general problem for Magix software released before 2014. You need to contact customer support at
• Audio Cleaning Lab

  One answer, on 4/4/2024

  RE: Soundforge Audio Cleaning Lab ' malfunctions.
  @Luc-Verwimp What is the error saying? Are you restarting your computer regularly? Please select the Restart option and not the Shut down option.
• Photostory

  4 answers, most recent on 2/6/2025

  RE: Magix requests graphics card update
  @Brian-Hay Hi . . . .  old Asus laptop is still rendering Photostory projects okay but Magix still says update graphics card. I think it actually means update to a new graphics card - rather than a driver update! . . . . The message is a 'false
• Music Maker

  2 answers, most recent on 5/28/2024

  RE: Music Maker update 32.1.0.18
  I have purchased the 2024 + 2025 Premium upgrade. I have also updated the software which runs painfully slowly and now crashes. I have sent error reports any ideas on a way forward? I now own a useless programme.
• Samplitude

  4 answers, most recent on 3/11/2023

  [Solved] After X6 update no Vita instruments
  Hi! I updated my X6 Suite a few days ago and since then Samplitude can't play my Vita instruments! My song projects are unplayable. I get an error message saying file location might be read only, or the disk is full or the file path
• Music Maker

  21 answers, most recent on 7/19/2024

  Hearing sound where there is none (no sample)
  There is a sound in the marked place that is actually superimposed on the track earlier. How to remove a sound that should not be in a specific place and what is the reason for this fatal error?  
• Movie Studio

  9 answers, most recent on 3/5/2024

  RE: 2023 Version - Error message when loading MOV file
  @Eon-deKoker Sorry, I pasted the wrong link, it should be https://www.magix.info/us/forum/mxmpeg2-error-0110-no-media-decoder-found--1330504/#ca1897264 (I know that the topic refers to MEP 2021) That said, I think the problem is indeed the VP09
• ACID

  15 answers, most recent on 11/28/2024

  RE: Magix Acud Studio 11 ...problem with the latest update
  Well, I tried it and didn't work for me, so now I've gotten rid of 3 residing 2013 Redistributables and the older AMS 11 one only allows it to be installed just fine, but not updated to the newest release... just errors, bummer....
• Other products

  One answer, on 2/1/2023

  [Solved] Photo Manager Deluxe non-supported file format
  Using Photo Manager Deluxe with Windows 11, I've somehow created/imported a picture as a file with a non-supported file format. It is keeping me from working with other photos so I just want to delete the troublesome file but when I try to do that,